TopProducer and Realtor.com Customer Service Woes

Does anyone else subscribe to TopProducer or Realtor.com services?

I've had issues with them over the years. I first signed up for TopProducer 8i and suffered through technical issues, browser incompatibility and data loss. They updated the product so much that early training DVDs and seminars no longer apply. Thankfully, 8i has improved a bit over the last 2 years.

Later I signed up for MarketSnapshot. I like the reports produced by the product, but their Craigslist advertising program has gotten my account suspended on craigslist. I no longer create "Has the market stabilized" ads because I know they will get flagged almost immediately.

I a few months ago signed up for iOS support for TopProducer8i. I asked repeatedly if they offered a specific iPad app, not just an iPad compatible application, and was assured the iPad had a specific app. This was a lie - Realtor.com offers an iPhone/iPod app that can be stretched to fit an iPad. Very awkward. The app also lacked some of the functionality that they claimed it would have - for example I'm unable to use the app to directly contact clients or create reports.

Last month, I signed up for the Buyer Assist Service after attending a Max Pigman seminar. At the seminar, I was told that searches in my zip code were roughly 10,000 unique users each month, and that 3-5% would sign up for the buyer assist service. After one month, I have 0 signups. Not even SPAM! I can't even criticize the quality of the leads because I have none to show.

After a month of using the Buyer Assist Service, I contacted my account manager to complain. I was told that the Buyer Assist Service is inferior to their "Featured Agent" program, and that I should have never signed up for Buyer Assist in the first place. What? I was looking for tips on how to improve the service and now realtor.com support is telling me I made a bad choice by signing up for their service? There must be a catch... They say I'm locked into my contract and can't cancel, but I'm able to "upgrade" to the "Featured Agent" service for a significantly larger amount of money.

Why is Realtor.com selling me more services when I've written to them to complain that their ads have been completely ineffective? Frankly, I'm insulted that I was sold a service under false pretenses, and am now being steered towards another (more expensive) service. This is like selling a buyer on one house, and then when the house bombs the inspection, telling the buyer that you always hated the first house but you know of another one that costs even more.

My account manager referred me to a supervisor. The supervisor said he would "look into it" earlier this week. I haven't heard back since.

Does anyone have any suggestions here? Any experience dealing with TopProducer/Realtor.com support?

**Update 9-9-2011
I was able to terminate my services with Realtor.com/TopProducer last week after a few weeks of going back and forth with their customer service department. My services are all shut off (I'm unable to log in) but they are still billing my account for services I no longer receive.