Bank of America first of all should not be allowed to use the name AMERICA. This bank is acting far from America's interests one American at a time. They are still navigating in areas and conducting their affairs in one sided defiant ways with only a single minded mandate in mind. To make money and keep making money people be damned
I MUST GO ON RECORD LESS PEOPLE FORGET WHAT HAPPENED
Has anyone forgotten that they were the ones who came up with the idea of a borrower having to be 90 days delinquent before they could even speak to them about their mortgage payments. Remember those days? Please do if you don't. Responsible, concerned, honest, people from all over the United States called in on or before their mortgages were in distress wanting to work something out.
BANK OF AMERICA FAVORITE ANSWER WAS "NO"
NOPE...can't do it. Please call back in 90 days and then we can discuss. Meanwhile, they are assessing late charges, late credit marks, and moving forward with the Notice of Default is what confused so many people. Calling into the Bank of America only made it worse not better.
WE WILL HELP YOU WHILE WE HELP OURSELVES TO YOU
In fact, while people were being told about different help programs available, Notice of Trustee sales were being sent out. If you had a good Real Estate agent, he would counter their system and help you negotiate toward some resolution. If you did not have an agent, well you lost your home. Sometimes nothing helped
REMEMBER TRYING TO COMMUNICATE WITH THESE PEOPLE?
Then, we went through a period of not being able to get through, to fax and you can forget about emailing. When you did get through after a couple of hours, you got a machine. If you persevered, you got a live person. Here is where you ended up. This minimum wage person didn't have a clue on what to do or what to say and often had to put people on hold that may or may not get disconnected. That was one way to handle a "I don't know" call.
STALLING FOR TIME WHILE FORECLOSING
Another was to falsely tell you to send data and then claim weeks and months later that they never got the data. All during this time, the agent or borrower is thinking they are in the solutions mode or track when in reality nothing was being done. Remember, millions of people are experiencing this
REMEMBER ALL THE PROGRAMS THAT WERE SUPPOSED TO HELP?
I remember various programs being offered where just about anyone inquiring didn't qualify for. What good these programs did we now know for sure. NADA ZIP and ZERO. People all over the Nation were being foreclosed on and evicted until moratoriums were introduced to explore a better way. No one at Bank of America knew what to do, how to do it or even come up with a solution except one....FAILURE
HERE'S AN IDEA...LET UNCLE SAM PICK UP THE BILL
They realized the best strategy was to pull the government into their problems, mis-management, irresponsibility, negligence and indifference and did so under the threat of failing if you don't help us. Their new mantra, if we go, you go too! They wanted all the monies they stood to lose paid back to them. Not a mention about the borrowers.
Bank of America is being sued right now by so many people for billions of dollars. Their stock is down and what we are learning is that they were never a business to begin with. They were moneylenders who should have gone out of business and allowed to fail. Rescuing the homeowner who spends money when their moral is up would have been the best way to go from this Real Estate agents point of view