According to Wikepedia, Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
According to Turban et al, 2002 "Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation"
Its importance varies by product, industry and customer. As an example, an expert customer might require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a "service" as opposed to a "product".
As a Realtor, it is my duty to the client to identify your list of needs and tailor my services to meet your expectations. As Mike Thomas, Realtor, my goal is to not just meet your expectations, but to far exceed them. I will personally design a plan to merchandise your home that includes a marketing plan, advertising brochures, professional photographs, ad placement, open houses, proper pricing, market driven incentives, and more. But most importantly, I will be sure to keep you informed throughout the entire process. I make it a priority to be in contact with my clients and keep them informed.
I am here for you, the client, and I would be happy to show you how we can custom tailor a plan to fit your needs
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