The subject line of the email read: Are you still selling houses? The email was from a former client I am in face-to-face contact with at least once a year, and stay in more frequent through social media. Yet by the time she sent the email she had already had a listing appointment with another agent.
From the content of her message, it was obvious that she was not happy with the agent's stated commission rate, nor was she happy with the valuation of the property, or the repairs the agent suggested, and now she wanted my opinion. I presume that if the other agent had offered a more reasonable commission, higher valuation and less repair suggestions, my client would have signed the listing agreement there on the spot.
I told her I was shocked to see that she had contacted another agent before me, and that she new I was still a full-time agent, specializing in her neighborhood. I did offer to visit for a CMA, inspection of the property and listing presentation.
How do you maintain top-of-mind contact with former clients? How do you handle clients who go astray?