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When SEO efforts are in violation of the COE - a cautionary tail...

By
Services for Real Estate Pros with ha media group

An innocent question regarding SEO for real estate posted in the real estate tech support group I am a member of resulted in a few very interesting responses.  A few contributed by John Smith [name changed], from what I gather a realtor and maybe also a coach (although I could be wrong) demanded special attention, and made me feel compelled to address them in a more public forum than just the thread in question.

In an attempt to offer SEO advice to a new to SEO agent, John recommended the following, and I quote: [names changed and link redacted to protect the guilty, emphasis mine]

” Don’t forget to keyword the number one agent’s name, company and website in the area you target and do a nice blog about how wonderful they are and you will own their search results and they will thank you for having such a nice blog about them. Also; special events work good to blog on for search but provide links. Jeopardy SEO rocks as well; think in terms like you are answering a question on jeopardy; What is a short sale, what is an reo etc. Hardly anyone knows the jeopardy angle. Work the apex of the longtail and not the top for more serious buyer’s.

Here is an example of how I have the top 3 results for one of the top agent’s in our area, note the titles and keywords, I keep it cordial and they appreciate it. The idea is to own virtually every search anyone could possibly make for real estate, even things like movers you want to be at the top. Hope this helps: [link]

I clicked the link provided and lo and behold, a Google search for a specific top ranking agent in his market, let’s call her Jane, does indeed bring up John’s content in the top three positions.  Two of them videos and one a blog post on his site.  John claims that this is a standard practice across all industries and I assume honestly thinks that there is nothing wrong with this practice.

SEO advice - Don't Steal, esp from lions

For what it’s worth, here is my take on it:

Even if this sort of hijacking of one’s pr was not frowned upon by Google, it would still be wrong on many levels, too many to go into in detail.  One of them, of course, being the basic indecency this underscores, but heck, we are all pragmatists now and decency is apparently a matter open to interpretation.

So let’s say you engage in this sort of practice, and Google ignores it and so you are getting away with it for years.  What is a consumer searching for that specific agent (in this case Jane, who looks nothing like John, if only due to gender differences), supposed to think or do once they land on that top search result?  Are they really going to all of a sudden decide that they weren’t interested in doing business with or contacting Jane, and will now call John Smith instead?  I am truly confused why anyone would think that this sort of thing is not only ok (ethically and Google TOS-wise speaking, of course), but actually useful.

So for all the agents that might run across a recommendation of this nature, please think about what you are doing and the image you are putting across, and if that doesn’t mean anything to you, think about the small fact that if you do get reported for hijacking someone else’s PR – you will be delisted, no questions asked, as well you should be.

You’ll also be looked at as a schmuck by your peers, as well you should be.

And if you happen to be someone who’s page rank is being hijacked in this manner, by them doing a complimentary post about you – feel free to hit that report button.  Don’t let the complimentary or congratulatory nature of the post deter you from analyzing why anyone in their right mind would be giving public props to their competition in this particular manner, and then check the Google Results for you name.  It should paint a pretty accurate picture of what is going on.  They are not trying to be nice – they are hijacking your work. Treat it as such.

Important:

Daniel Rothamel in a comment to this post on my blog contributed the following, regarding this practice being quite probably in violation of the Realtor Code of Ethics, and I quote: "

While I'm no expert on the REALTOR Code of Ethics, I'm pretty sure that John's statement that: "Don’t forget to keyword the number one agent’s name, company and website in the area you target and do a nice blog about how wonderful they are and you will own their search results" is in direct conflict with the REALTOR Code of Ethics (specifically SoP 12-10(3) ): 


Standard of Practice 12-10
REALTORS®’ obligation to present a true picture in their advertising and representations to the public includes the URLs and domain names they use, and prohibits REALTORS® from:

1) engaging in deceptive or unauthorized framing of real estate brokerage websites;
2) manipulating (e.g., presenting content developed by others) listing content in any way that produces a deceptive or misleading result; or
3) deceptively using metatags, keywords or other devices/methods to direct, drive, or divert Internet traffic, or to otherwise mislead consumers. (Adopted 1/07) "

You be the judge.

Thoughts?

Photo by kibuyu, via Flickr Creative Commons.

If you are struggling with your real estate website's performance in Google, follow this links for some normal human tips on SEO for real estate that are simple and won't get you penalized by anyone.

And here is another usefull article on how to keep people on your website, once you get them there:
Wordpress real estate websites - visitor retention practices. 

Originally published on my blog at hamedia real estate marketing blog.

Bill Gillhespy
16 Sunview Blvd - Fort Myers Beach, FL
Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos

Hi Inna,  Pretty unanimous consent on the ethics on display here.  No matter how hard the rest of us work there will be those who look for the easy way to get something.  Sad !!!

Aug 13, 2011 06:39 AM
Rodney Mason, VP of Mtg Lending
Guaranteed Rate NMLS# 2611 - Atlanta, GA
AL,AR,AZ,CA,CO,FL,GA,IN,MI,MS,NC,NV,SC,TN,TX,VA,WA

No that you mention it, it seems pretty obvious that some would do just what was described.  I guess I had never really thought of it in real estate.  I have mistyped website names before only to be re-directed to one under the misspelled name.  I guess this isn't really that much different.  The real agents ones would not be as obvious to spot though.  Hopefully the other agent you found catches on to this.

Aug 13, 2011 07:30 AM
Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS

Wow - never thought about that.  I wrote a post about a fellow Realtor who got Salesperson of the year for 2008 - a huge accomplishment.  She got a little certificate, I thought she should get more recognition, so I wrote a post about her as a recommendation.  I called her and said, 'google your name' - she was thrilled.

And yes, I just checked, if you Google her name, that post STILL comes up on the first page.  She had no website at the time, and still not much internet presence.

Now I am thinking, should I go back and edit the post, take her name out of the keywords?

Aug 13, 2011 08:51 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

All - sorry for the belated:

Christi - it amazes me as well.  Strange what people will concoct for a bit of traffic or what have you.

Hella - I figured quite a few people have had this happen, if only because it appears this is pitched as solid SEO advice in some circles.  But you do have recourse.  Thanks for the suggest, although it seems it has no effect on AR gods.

Andrew - "smiling seemingly innocent, mild mannered blood sucker" - I couldn't have said it better myself:-)

Margaret - that's why i think most people wouldn't find anything wrong with seeing someone else's site popup when they search for their name - who would concieve of such a thing, yah know?

Brenda - people who chase tricks of this sort always seem to have time on their hands, which makes me wonder who good they are at the job they supposedly do in the first place.

My Susan - knowing you, you'd probably do just that, but hopefully now, should it come up, you'd ask why on earthy would anyone do something like this? :-)  There is a chance it's innocent in some places, dahling, but the odds are not good:-)  xoxo

C Tann - thank you, dahling, again for spreading the word!!!

Debb - it's pretty simple, really. Realtor A writes posts about his direct competition, and titles and keywords them, naturally, with the names of his competition and the company they work for in order to take over top search positions in Google for THEIR name.  Simple, indeed.  Thanks for the suggest.

Harrison - nothing wrong with your method.  It's the intent that matters:-)

Deborah - amazing indeed.  :-)

Aug 13, 2011 10:51 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Jeff- i think this is far worse than plagiarism...

Melissa - google indeed refers to this practic as hijacking, and for good reason.  Thanks for the suggest.

Kathleen - i did my best to make this scenario read as simply as I could.  Not sure if there is anything left between the lines:-)  And if they were that good at SEO - they wouldn't need to resort to these tactics, whether for themselves or their clients.

Margaret @14 - Thank you, and CTann rocks.

Anna Banana - underhanded is an understatement.  I would have that agent's license if I were practicing RE in his area.  Wouldn't think twice about it, and I would go public with that one - expose him for the schmuck that he is to his industry peers and visitors that may find him via those tricky posts.

Jennifer - well stated.  Some are just addicted to tricks and loopholes.  I just wish they'd stop teaching it as if it were indeed standard practice.  It's not, and for good reason.

Aug 13, 2011 10:57 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Dagny - Thanks:-)

Mitchell  - no surprise at the practice of misspelling.  And I am with you - what's a visitor who lands on obviously the wrong site going to do, other than leave? And when they do leave, all this little trick got you is a huge bounce rate.  Makes no damn sense.  Agreed completely on your last sentence.

Good to see you in this bot-safe space...

Doreen - I don't think it's hard to prove at all, when the person in question explicitely states that it is what they did, intentionally, and brags about the subsequent results in the SERPS.  Not hard, and definitely a violation.

Gary - I think he sees it, but the rewards are too tempting...?  Don't know... I don't beleive ethics can be tought, but i firmly believe people who engage in such practices should be called out and punished to the full extent of whatever regulation they are governed by in their respective field.

Connie - Ditto.

Pamela - White hats rule indeed. :-)

Bryant - I intended to, initially, but that this would have had to be a mebmers only post, and I wanted this to be public. You can find the discussion if you follow the link to the FB group - it's open.

Jon (Papa Jon) - Complicated it is indeed, but I guess it's still tempting for some. Scary.  Thanks for the suggest ...(which I really am convinced is busted).

 

 

 

Aug 13, 2011 11:05 AM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

This should be a featured post. I do think a REALTOR® using means to re-direct web traffic off of another REALTOR® would be an ethics violation. Not to mention, how really cheap to do something like that. It's along the lines of an agent knowingly taking away another's customer/client. 

Aug 13, 2011 05:47 PM
Christianne O'Malley
Dickson Realty - Reno, NV
Exceptional Service - Delivering Results in Reno!

OMG I would never do this. There are agents in my office who keyword our brokerage name as their headline, and I am upset enough at that. It makes their site look like it's the brokerage site. I think it's dirty play but we do more business than them so I haven't said anything. 

Aug 14, 2011 04:26 AM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate

I knew you would post on this over here. Didn't the big 3 use to do this? Someone put in Ford and GM cars come up? 

Not sure! 

 

Aug 14, 2011 05:02 AM
J. Philip Faranda
Howard Hanna Rand Realty - Yorktown Heights, NY
Associate Broker / Office Manager

I saw this whole discussion play out and you've done newbies a great service in this discussion. I don't think it is wrong to blog about anyone or anything you wish, but having a plan with the lynchpin of siphoning off the good name of another is no damn good. 

Aug 14, 2011 03:24 PM
Marge Piwowarski
Phoenix AZ Horse Property - Phoenix, AZ
Phoenix AZ Horse Property, LLC

Amazing, the boundless, selfish, laziness of some members of our species.  If these people worked as hard at being great themselves as they do at stealing from others, they wouldn't need to commit unethical acts. 

Aug 14, 2011 03:56 PM
Nogui Aramburo
Linda Craft & Team, REALTORS® - Raleigh, NC
Real Estate Professional in the Raleigh Area

Knocked this out of the ballpark, Inna. Great work! It goes without saying, that if your engaging in douchebaggerish behavior (keywording another agent), it is probably, more than likely douchebaggery. In other words, if you are profitting from another agent's time and hardwork, you are more than likely engaging in douchebaggery and will be dealt with by the Googles, NAR, or your local commission.

Aug 15, 2011 04:52 AM
Tanya Nouwens
Immeubles Deakin Realty - Montreal West Island, QC
Montreal Real Estate Broker & Stager

Inna, thank you for being enmeshed in the technology and all things SEO but resiliently, continually championing ethics in all we do...so that those of us who sometimes can't see the forest because of all the damn trees can still stay on the good path.  (Note: I am not at all suggesting that he was simply misguided for a moment.)

Aug 15, 2011 05:33 AM
Susan Brown
Keller Williams NE, Kingwood Texas (Humble & Atascocita too) - Kingwood, TX

Great post.  I've seen similar activity with agents advertising my listings - supposedly good - but it does draw the listing to their name in some cases instead of mine.  I've checked with the local MLS board here but there isn't any violation involved.  I think it comes down to "if it doesn't feel right, don't do it." 

Aug 15, 2011 06:22 AM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

Virginia- It is about the intent. Your intent was to help another agent. If someone called you because of your post, asking for her, you would give them her number. That is the intent. You acted not in malice and therefore your post about her is just fine. You are not diverting traffic to steal her good name. Katerina 

Aug 15, 2011 06:59 PM
April Hayden-Munson
Brookfield, WI
Brookfield Wisconsin Real Estate

There sure are sharks out there in the waters!  If they'd spend as much time doing good things they'd be ahead of the game.

Aug 18, 2011 10:21 AM
Aaron Vaughn 830-358-0455
Conifer Builders LLC - Canyon Lake, TX

Inna, this is compelling and on-point. Thanks!

Aug 22, 2011 01:56 PM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

Like you wrote, searchers looking for Jane are still looking for Jane when they wind up on John's page...

Aug 25, 2011 03:29 PM
Barbara Cipak
My-Telework-Tools.com - Oakville, ON

The nasty part of SEO doesn't shock me anymore..gheesh. If a person has the will to steal search results, what else are they capable of. Not to mention, if they become a name everyone searches someday..."karma's a &#$%",

Barb

Sep 09, 2011 09:06 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Barb @ 71 - karma indeed...:-)

Sep 09, 2011 02:29 PM