I call the Top Producer CRM tech support line pretty often when I can't figure out some of their non-intuitive functions. I really should keep track of my questions as a basis for evaluating the functionality of my next choice of Realtor CRM system. I give Top Producer the benefit of the doubt and assume it's a user malfunction rather than a design flaw.

Often their answer is "that's a good idea, we'll tell management to include it in a future release." That must be a mandatory sign hung in their cubicles.

Can't Do That

The other day I called them asking how I can get the property name to show up next the contact name in a basic view. I got the usual answer; "Can't do that."

A Stunning Statement!

After a few minutes of discussing possibilities of workarounds the tech guy simply said their developers don't think like Realtors.

That I already knew.

 

 

 

Dave Halpern

Real Estate Broker, Louisville Short Sale Expert Realtors

(502) 664-7827

************************************************************************************

Sellers looking for foreclosure help in Louisville, KY should call Dave Halpern, Realtor, Louisville Short Sale Expert Realtors, (502) 664-7827. I will dedicate to you all the time you need for a full explanation of the process. We are compassionate, caring and patient. I will listen to your needs and wishes and customize a strategy to meet your circumstances.

I will provide you detailed information about foreclosure options and short sales. We help dozens of sellers avoid foreclosure every single year in Louisville, Jefferson County, Oldham County, Bullitt County, Shelby County, Nelson County and Spencer County.

We can help. You have options. Call even if you think your house isn't sellable. Put an expert real estate agent on your side. Many testimonials available.

Dave also trains other Realtors how to perform successful short sales.

IMPORTANT NOTICE: LouisvilleShortSaleExpert.com is not associated with the government, and our service is not approved by the government or your lender. Even if you accept this offer and use our service, your lender may not agree to change your loan. If you stop paying your mortgage, you could lose your home and damage your credit. We do not provide legal advice, you are encouraged to seek legal counsel. We cannot and will not charge upfront fees.

 

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14 Comments on Top Producer Tech Support Told Me Their Developers "Don't Think like Realtors"

AUG
13
2011
319,359 Points 11 Featured Posts Outside Blog
And that is why I left Top Producer in the dust! Their is an uncomplicated life beyond that takes so little time to implement with far more results and they think like Realtors! Property Minder or Realty Elite Club are who I like.
5:50pm • #1
146,232 Points Called Shot Master

I have top producer 8i since it came out about 6 years ago. Would agree that in a lot of areas it not very intuitive.

I have bee looking for a replacement for some time now.
6:14pm • #2
309,748 Points 28 Featured Posts Outside Blog Called Shot Master

Peggy, James,

I like swiss cheese. But I don't want my contact management system to be like swiss cheese. Too many holes.
6:24pm • #3
194,319 Points 11 Featured Posts Called Shot Master

Dave I have learned to use Outlook because if the programmer at Microsoft can't think like me well then at least I don't have to pay extra for it.
6:50pm • #4
200,553 Points 1 Featured Post Called Shot Master

Software developers can design their products to meet the demands of their target audience. If they don't there will eventually be alternatives.
10:23pm • #5
AUG
14
2011
213,407 Points 5 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Dave: I am working with my software developer to customize Microsoft CRM Dynamics for my needs. It has been a slower process than I would have liked, but I think the result will be worth it. Interesting that software developers and a lot of other support vendors have no idea how involved the real estate process truly is!
4:27am • #6

Happy Sunday!
5:30am • #7
561,763 Points 11 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

I have never used top producer but have considered it.. I use our paragon mls system and the Remax leadstreat system now.. at least there is no extra fees.
1:38pm • #8

My son is a computer programmer. He graduated with honors, and now works for hospital where the program they purchased is very inflexible.  He has to try to deal with it internally.   It's a nightmare because he supervisor ..who has NO programming in her background, thinks he's being difficult. 

The problem is often products are purchased by people who can make the decisions, but have no idea if they will work. 
Liz Murray - Renaissance Home Staging
4:13pm • #9
AUG
15
2011
960,508 Points 24 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I have used (and paid) for TP for quite some time. If anyone has a better option I am all ears as I have the same issues.
4:04am • #10
AUG
16
2011
492,317 Points 10 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Before TP is what it is today I used their service...it did not suit my need thenI got rid of them after 3 months
11:27pm • #11
AUG
20
2011
1,653,168 Points 134 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

10:57pm • #12
AUG
27
2011
323,699 Points 4 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp

Dave,

I also gave up on TP many years ago.

I am currently using Agent Office but its not really any better.

Are we just hard to please.I don't think so.Really simple is better for me.

I think they try to out do each other. Someone need to reverse course and go for KISS not bells and whistles.  
1:50am • #13
SEP
04
2011
442,481 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router Called Shot Master

We left them in the dust years ago ... Not User Friendly!
11:27am • #14


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Dave Halpern - Louisville Short Sale Expert

Louisville, KY

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Short Sales Professionals of Louisville (502) 664-7827

Address: 1815 Frankfort Avenue, Louisville, KY, 40206

Office Phone: (502) 664-7827

Cell Phone: (502) 664-7827

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