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Why do so many professionals have so little bedside manner? It is FREE advertising!

By
Home Inspector with Charles Buell Inspections Inc.

Before I attempt to answer this question, I will take you on a little detour.

Woodpecker where he belongsWhat do you consider new construction?  As a Seattle Home Inspector, a home that has only been lived in a couple of years I would still consider "New Construction."  Basically any house that was built under "current code requirements," I would consider New Construction.  Once the home has had multiple owners or is older than a couple of code cycles, I would be less likely to see it as New Construction, and might refer to it as "Newer Construction."

For agents, in the business of selling homes, I suspect the definition of "New Construction" might be a little narrower and only include homes that had never been lived in.  In these different economic times however, new homes can sit on the market for months and even years without a buyer.  There are also the homes that sit half done---the builder in foreclosure---that get bought up and finished "years" later---after rain has been blowing in the window openings for months---the rats and racoons have been having a field day in the crawl space and attic.  Time is always the enemy with homes that are not built properly or or not completed properly---whether new or old.  I think there is the perception that "New Homes" are guaranteed to have fewer problems than older housing stock so the term "New Construction" is used as a "selling point."

I am no enemy of New Construction.  In fact I would argue that most new homes are going to be better than their counterparts (same comparative price range---adjusted for inflation) built 75 years ago---and especially 175 years ago.  People will point to the grand old mansions still standing around the country as some kind of proof that old construction is better than new construction---but this argument doesn't take into account that these homes were never in the "price range" of the homes of today that they are being compared to.  They are merely the ones lucky enough to still be standing---the comparable ones have long since gone back to the earth.  And of course this is all before we start talking about lead, asbestos, galvanized plumbing, knob & tube wiring, single pane windows, rubble foundations, squeaky/unlevel floors, and a long list of modern safety features we have grown accustomed to.

So, at a recent inspection of a New Construction home, even though it had been lived in for 2 years, I would still consider it "New Construction."  For me, this means I "expect" more from the home----not less.  On newer construction I wonder why the things that are wrong with it were not caught either by the local jurisdictional inspectors, or more importantly, why they were not caught by the home inspector when the original buyers purchased the home. Were they talked out of having it inspected because it was "New Construction?"  Were the jurisdictional inspectors asleep at the wheel?  Was the home inspector incompetent?  

The answers to these questions are relatively unimportant---except in the entertainment value they provide---or the blog fodder they provide.

For example, why have the woodpeckers had access to the attic of this 2 year old home.  
Woodpecker entrance to attic
Who should have caught the defect that allowed them to think they could get into the attic?  
Screen missing on gable vent
As you can see in the preceeding picture, the screen on the inside of the vent is completely missing.  Of course woodpeckers can be very aggressive when it comes to making holes in homes.  Most of the time they are merely making noise to attract a mate or going after bugs they can hear behind the wood.  For them to turn your attic into a bird house, they really need a "starting" point.  A tiny hole that they can make bigger---usually involving a nice work platform for them to roost on while they peck their way into your house.  A screen is really no guarantee that they won't peck their way through it---but at least it is better than nothing.

I am hired to inform---to simply tell the house's story as accurately and as thoroughly as possible---with the bedside manner befitting any professional of any real profession.  While the home inspector can not afford to "soft pedal" anything he or she finds, they can impart the information as if they are part of the solution instead of being part of the problem.  Of course there will always be those that do not understand enough about the process to know the difference.  There will always be those with agendas that will prevent the light of truth from coming in.  Information protects all parties to the transaction---and yes---sometimes information is a bummer. 

Every home sooner or later returns to the earth.  It is just a matter of under who's watch it happens.

But if the buyer flys the coop---they will do so because they now have a better idea of what the house is----regardless of whether it is new or old.  If the agent is supportive, that buyer is almost guaranteed to use both of us again.  Like I said---it is FREE advertising! 

 

 

Charles Buell, Seattle Home Inspector

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Seattle Home Inspector

 

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Nancy Conner
Olympia, WA
Olympia/Thurston County WA
Your mention of "new construction" that includes homes finished (or partly finished) and then remaining unsold for long times reminded me of some in our area where the builder folded part way thru the process and by the time another builder acquired the project to finish up, they all had some major moisture problems. Hopefully all to be corrected....but I sure wouldn't suggest a buyer skip a home inspection on them.
Aug 25, 2011 04:38 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I can see this Blog Post is for the birds. I always enjoy how your mind works Charles. You seem as if you step back and look at most items from a different perspective. That is why your posts are always so in interesting... 

Aug 25, 2011 04:40 AM
Michael Collins
*ROCK REALTY|Broker|Realtor|Real Estate|WI Short Sale Agent* - Janesville, WI
CDPE, SFR , Wisconsin Short Sale Specialist Realto

Your job is to inform the buyer so they can make the right decision. Keep up the good work!

Aug 25, 2011 04:46 AM
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC

Charlie,

I see home in the same way. If it is in the most current code cycle it should be judged in that context. It really is amazing how much get  just passed on to the future buyer for them to deal with.

Aug 25, 2011 05:24 AM
Steve Stenros
Poway,La Jolla,Del Mar,Mira Mesa,Carlsbad,Escondido,Temecula - San Diego, CA
CREIA MCI, ICC, ACI Home Inspector,San Diego

Charles: Amazing! You have some destructive woodpeckers! When we find an unscreened hole in a gable vent like that here in southern CA, woodpeckers are not the problem. The bees would love an invitation like that! Not to mention the rats!

Aug 25, 2011 05:26 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Nancy, I have had several of these "take over in mid stream" projects---very difficult

Paul, thanks---glad you find them enjoyable

Rock Realty, yup---that is all I can do

Don, what bugs me is all the things I find in house that have been sold multiple times and STILL the defects in place when it was built are still present.

Steve, yes they can make a mess sometimes---they love EIFS too---but mostly for the drumming sound I think once they hit the plywood :)

Aug 25, 2011 10:30 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Good points all around. There are so many variables (personalities, egos), that make up or muck up bedside manner. I occasionally work with a septic contractor who is the epitome of bedside manner and marketing. This guy gets it like no one I have ever met, so He's always busy.

Aug 25, 2011 10:38 AM
Nancy Pav
Century 21 Redwood Realty - Ashburn, VA
Nancy Pav, Your "GottaHave" Realtor

I usually think of new construction as a home that is being built but I can see your point.  I always recommend a home inspection regardless of how old or how new it its.

Aug 25, 2011 12:48 PM
Peg Barcelo
Fluff My House! Home Staging Inc. 250.486.6369 - Summerland, BC
The FlufftasticStager from Summerland, BC

Chahhlie, it's all in the delivery. I learned that when I did standup comedy and I still try to think of that today. No one wants bad news or to be insulted, but if you can, as you say, "impart the information as if they are part of the solution instead of being part of the problem", then it's win win!

A lot of new builds, although they have taken code into consideration, aren't necessarily built with care and attention. I've seen a lot of flaws that are just carelessness. A shame really, when most people buy a new home so they don't have to worry about 'old home' problems...


Aug 25, 2011 12:55 PM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Jim, that is the ticket for sure.  On the other hand we all know folks that don't get and apparently never will---and wondering all the while why everyone is picking on them :)

Nancy, yes---I am just trying to show how "grey" it can be at times

Peg for sure---and they usually fare pretty well I think.  We tend to focus on the "problems" here because "sex sells":)

Aug 25, 2011 01:53 PM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

I have had one or two new-construction inspection blogs.

Oh, you already know that!

Recently I did an inspection on a pre-Rev War house, with a front porch and addition put on it in 1855.  This place was the proverbial brick, well you know.  Actually it was a stone and log, well you know.  It's amazing, though, that they had windows, appliances, insulation, shingles and storm doors in 1855 that look EXACTLY like our new stuff!  I was amazed.

The front door was original though, which was very, very cool!

Aug 25, 2011 10:38 PM
Kate Kate
San Diego, CA

Woodpeckers are strong advocates of the Fair Housing Act, equal access to the housing of their choice.

Aug 26, 2011 12:26 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Jay, that is amazing :)

Kate and they take full adavantage as well :)

Aug 26, 2011 02:58 AM