A few weeks ago, I prepared a bid and short report for a relocation company.  The house was a very nice two story, very well built, nice layout and in a good neighborhood.  It did have some minor issues, but none that couldn't be easily remedied, hence the short report.  So short, I didn't even charge them for it.

The house had just a few drawbacks - lack of any outdoor living space in the backyard (all other homes within eyesight of this house had stamped concrete patios), an open concept layout that confused buyers as far as furniture placement and it needed very little paint work.  There were 2 rooms that were a little over the top as far as paint goes and 2 that just needed to be relieved of their builder white.  The rest of the house needed touch up, but luckily there was leftover paint for all existing colors and that would have been a cinch to match.

That was the extent of my report, except that staging was recommended of course.  To give you an idea of what we were working with here is a photo of a portion of the living room and kitchen areas:

 As you can see, the paint is perfect for staging.  The colors are warm and contemporary with a splash of spicy orange in the kitchen - an very populat colr right now, making it easy to use as an accent in the other areas of the house.  It really was ideal for staging in this market.  I could not have been happier with the prospect of staging this house.

For $50 I could have chosen 2 paint colors, for a few hundred they could have hired a painter to paint  only what was recommended and the patio - well, I have no idea what that would have cost, but it would have added a lot of value to the house

The agent had informed me that the paint work would be done, but one of the employees of the relocation company would be choosing the colors.  After the paint work was complete, they would repost the photos and see what kind of response it garnered.  She was really pushing them to have the house staged and have a patio poured, but the patio was a no go.  The staging was still up for consideration.

Fast forward to a month later.  The post-paint photos are posted.  They did the UNTHINKABLE.  They painted the entire house (Top to Bottom) WHITE.  They spent THOUSANDS of dollars in white paint and labor for the house to look like this:

 (photo courtesy of gniarmls.com)

All of the personality and warmth has been removed and no value has been added.  It is now cold and sterile - and most importantly still on the market.  The agent has tried her best to remedy the situation by getting the house staged, but has made no headway.

It just baffles me to no end that a company that is in the business of selling homes would not pay attention to market trends and realize that it takes more than a for sale sign to market a house these days.

At their disposal is an excellent agent and a very good stager (sorry, had to toot my own horn) who are both giving them solid marketing advice that they have chosen to ignore.  Instead of adding value and appeal, they have done the opposite.

What house would you rather stage, show, or even buy?  In today's market relo companies cannot afford these types of mistakes.  Marketing is trickier than it used to be and staging was just the trick they needed. 

 

 
Post is included in group: Stage It Forward...

33 Comments on Relocation Companies Are Making HUGE Marketing Mistakes

OCT
23
2007
178,475 Points 9 Featured Posts Outside Blog
Kimberly ~ How silly they are!  They actually made it look bad!  I kind of liked the first picture, personally.  You can only bring a horse to water . . .
1:56pm • #1
277,400 Points 1 Featured Post Outside Blog
Kimberly, I too did a bid for a relocation company.  Never heard from them again.  Not sure why, but I wondered why in the first place they even called.  That paint job totally SUCKS!  Well good luck to them eh?
2:11pm • #2
2 Featured Posts

Kimberly - Unbelievable.  Their loss, your gain.  Add the photo's to your marketing info to help home sellers understand the depth of your excellent marketing advice. 

Jackie

2:15pm • #3
It is not only relocation companies, but also builders and investors. I once recommended that an investor paint at least some select rooms in a 7,000 square foot new construction house. It was "builder's white" throughout. Talk about stark and uninviting! He would not agree to spend the money.  
6:17pm • #4
214,815 Points 6 Featured Posts Outside Blog
Fortunately the local relo team at the top company in Charleston is quickly learning the value we offer. We've done 2 quotes for them in the last week.  We've done one recently that had been on the market for over a year and then sold in 60 days after staging.  They are catching on.....
6:59pm • #5

Oh MAN KIM I CANNOT BELIEVE THEY DID THAT!! Those colors were great, It never fails that when they try to save money they always shoot themselves in the foot, and you are right they had an excellent stager at their disposal and THEY BLEW IT!! They will realize their mistake soon and I hope they call you QUICK!

Phyllis Pafumi

8:25pm • #6
1 Featured Post
Kim-I agree they made a bad choice but when they come crawling back will your staging bid need to be higher due to that choice? The second room will require completely different furniture, accessories and art to compensate.
11:30pm • #7
OCT
24
2007
12 Featured Posts

Kathy- You are right - they definitely went backwards.

Terry - I have done work for a different relo company before.  They went as far as to paint and touch up most rooms, but left other things that really needed to updating.  They never did opt for the staging.  the house eventually sell, but it took a while.  One day they will figure it out.

Jackie - This is the first time I have seen something actually REVERSE staged!

Linda - All of them are feeling the crunch, but I am actually meeting a builder this week who has finally seen the light.  He had to show a spec house himself and saw the blank look on the buyers face when they walked into a totally empty open concept house.  It was all the motivation he needed.  I hope others follow that path!

Melissa - I truly believe that if they just once followed my suggestions to the letter they would see the result and never list another house without staging.  But, we just have to get them to do it once...

Phyllis - Actually, they would have spent less on the interior if they had listened to me.  That is one of the things that is so frustrating. I don't know if I will hear from them anytime soon, but we'll see.

Cheri - I do not think they will ask for a re bid, though that is an interesting thought.  Maybe i will start putting an expiration date on my bids for that reason.

 

7:47am • #8
2 Featured Posts

Kimberly - I agree with Jackie - these will make for some great marketing photos - something along the lines of what happens when a non-expert-stager makes staging decisions.  They should have listened to you - think of all the $$ they would have saved.  - Calie

8:18am • #9
135,505 Points 15 Featured Posts Outside Blog
Loved the old paint colors.  You could have easily tied in the orange and cross lined the rooms.  It would have been great!  The white is so bad - the curtains look dull and dingy next to it.  So sad.  
8:21am • #10
111,365 Points 3 Featured Posts

I second Maureen -- this is just sad . . .

I find relo companies difficult to work with.  Maybe with this slower market they will wise up.

10:08am • #11
12 Featured Posts

Calie - That is the PERFECT angle!  I can't wait to use it!

Maureen - I was so excited about this one - I had the perfect accessories to make it work.  The curtains do look bland, don't they?  And the fireplace disappeared right along with the trim.

Karen - I know.  It was so great!  It is heartbreaking, isn't it?  I guess it depends on the company.  I hope they see the difference in this one and NEVER DO IT AGAIN!!

4:10pm • #12

Kim - Many times just a little extra goes a long way.

Did you ever speak to the Relo Director a my company? If not, I can give you her name and phone number. McCOLLY Real Estate Relocation is affiliated with the Leading Real Estate Companies of the World network (formerly RELO) National Relo.

5:42pm • #13
12 Featured Posts
Chuck - You are just a wealth of information!  I was not aware that you had a relo director.  I would certainly love to sit down with her.  Thanks!
5:59pm • #14

Kimberly,

At this point I can only say I agree with the comments already made!

                                           Penny White

6:29pm • #15

Kimberly, all the comments above are right on.  How could they take a perfectly lovely room and destroy it with a few coats of white paint?  I definitely prefer the original and not the repaint.  I like Jackie's comment about using them with clients.  Betty  PS  What will you say when they call you to stage - because they will. 

Graphic is orangeberry.  How appropriate.

7:38pm • #16
12 Featured Posts

Penny - Thanks for stopping in, anyhow! :)

Betty -  Rumor has it that the house may be sold.  One family keeps coming around, but has one issue - the lack of color.  Who'd have guessed?  Anyway, if they do end up calling, I will tell them I will do my best with what I have to work with.  However, I will point out the the white did not help matters.

7:53pm • #17
4 Featured Posts
Just when you thought you've seen it all!  Unbelievable!  The before photo is so much warmer, while the after is cold and the room even looks emptier!  Ugh!  Oh well...like the rest have stated, GREAT marketing photos on what not to do!  :)
9:16pm • #18
OCT
25
2007

I've worked with too many Realtors and "flippers" who are sold on the bright white paint idea. Not only does it look cold and sterile in person (not to mention showing every nick and bump) but it photographs oh so poorly....and we know that most home searches start on the internet. Let's keep trying to educate "in color."

 

Celeste Williams, Seller's Advantage, Delaware 

6:22am • #19
12 Featured Posts

Janice - You are right.  I didn't even notice it.  With the paint it looked less ... empty.  Great observation!

Celeste - Oddly enough, this used to be the advice all agents gave to their sellers - go back to white.  Well, that sure shows you how times have changed!  Awesome point about it photographing badly.  Another point to mention!

8:02am • #20
Kim = The relo director is Debbie Horton. Her number is 1-800-348-2100 x206 or email: mdhorton@mccolly.com
12:40pm • #21
113,305 Points Outside Blog
Interesting story Kimberly. Glad you did not spend alot of time on the bid/report.
5:58pm • #22
Oh no that white just doesnt work. the warm rich colors of the first pic is great.
6:37pm • #23
OCT
27
2007
12 Featured Posts

Chuck - You are the best!  I will get in touch with her early this week. :)

Kathy - I am glad as well.  If I had written a full blown report - even if they paid for it - I would have been very upset to have been ignored afterword.

Vicki- It just doesn't make sense, does it?

11:08am • #24
Kimberly,
Isn't that crazy? I can't believe they would not take the advice of professioanls especially since they were spending the money. What a shame!
6:47pm • #25

Hello Kim,

Your relo company sounds like the situations I have faced here in Connecticut. It is really unbelieveable that companies, realtors and relos, think they have things by the tail.... I am getting more calls from homeowners that are splitting from their agent's advice and having staging done... New England if finally coming around to the need for staging.

I had a relo company that turned the Realtor down to have a home done that was in serious need of help. The Realtor saw the house, called me to see if I was available then called the rep. He declined the staging request and the house is still cluttered and on the market... 60 days and counting.

Relocation companies don't do themselves or the homeowners any good by thinking the market in home sales has not changed. But As Stagers, we can only do what we can and have faith that what we do makes a difference...

 

Kathy Holbrook

CT Realty Staging

7:58pm • #26
OCT
28
2007
108,177 Points 2 Featured Posts Localism Sponsor Outside Blog
Wow... they sure blew that one.  What a shame.  The first color was actually better... warmer, one that I am sure you could have worked with ;)
8:42pm • #28
12 Featured Posts

Kathy - I hope for the agents sake that it sells soon, but kind of wish I could say 'I told you so', know what I mean?

Jo - A curse it is! :)

Lori - Trust me, i had a spectacular plan!

10:17pm • #29
NOV
03
2007
15 Featured Posts

Kimberly,

I realize that many think that by painting walls white, the rooms will present the 'neutral' appearance that helps prospective buyers to envision themselves (and their belongings) in the space.  Unfortunately, the effect is the complete opposite because the rooms lose their warmth - the room above is the perfect example. 

VAL

 

8:10pm • #30
NOV
04
2007
12 Featured Posts
Val - You are absolutely right.  Most people think that white is a neutral and it is not!
9:57am • #31
NOV
07
2007
2 Featured Posts

Kimberly- Calie understood exactly what I meant though did a very poor job of communicating; I'm grateful to Calie for being able to frame what I was saying.  I hope it proves a beneficial tactic for you.

Jackie

6:02pm • #32
12 Featured Posts

Jackie- I knew exactly what you were saying.  I was typing a lot of responses, so I don't think I communicated very well, either.  I think I will use these photos as an example of what happens when people don't listen to me. :)

7:02pm • #33

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Kimberly Wester's experiences, views and tutorials on staging in the real estate industry, with a focus on educating the RE industry on the benefits of home staging and bringing the staging community together under a united message. <!-- Begin Sign-Up Form --> Register for Details Staging and Redesign email updates

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