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Solving Problems Just Part of the Job

By
Real Estate Agent with Discovery Real Estate Ltd. - "Homes By Jones"

 

I'm always surprised at what sellers understand, or should I say decide not to hear when you explain a purchase contract to them.  I just negotiated a purchase contract between my sellers and some buyers, since my Sellers were in their late 70's I was extra careful to stop and reconfirm everything I said, it took a lot longer than normal, however, I felt it was required.  We managed to put the deal together and they got 98% of list price.  Conditions on the sale were financing and property inspection.  Possession day rolled around and all seemed well, my clients had a cleaning lady in and the place was spic and span.  Then  got a call from the Buyers realtor, he was concerned, and rightly so, an awning attached over the deck, to the outside of the house had been removed leaving holes in the vinyl siding.  After some investigation my seller told me that it cost $400 and he had no intention of leaving it behind.  So I took a 50 mile drive to visit my seller and showed him the Purchase agreement where he had agreed to leave it behind.  Well, likley due to his age he had forgotten this or chose not to agree during the move. 

Anyway, he agreed to allowed me to return it to the buyers.  I have since done 2 more ends with that selling couple and  one end with the buying couple , certainly worth a drive in the country.


 Bill



Jon Quist
REALTY EXECUTIVES ARIZONA TERRITORY - Tucson, AZ
Tucson's BUYERS ONLY Realtor since 1996

The extra effort and willingness to help is what got you the additional transactions. Pay it forward works well in these situations.

Aug 29, 2011 07:24 PM
Cameron Novak
The Homefinding Center - 1000 Palms, CA
Real Estate Broker since 2008

I often explain to people that successful real estate agents are not sales people, they are problem solvers.  Nice post.
Corona Short Sale Agent

Aug 29, 2011 09:28 PM
Adrian Willanger
206 909-7536 AdrianWillanger-broker.com - Seattle, WA
Profit from my two decades of experience

Good job, literally going the extra mile did pay off. I think sometimes forget attachments do become part of the unless specified.

Best

Aug 29, 2011 10:28 PM
Carol Zingone
Berkshire Hathaway Home Services Florida Network Realty - Jacksonville Beach, FL
Global Realtor in Jax Beach, FL - ABR, CRS, CIPS

Bill - I do a lot with seniors, and yes, you have to re-confirm many items with them, and things like this may still happen. Good job.

Aug 29, 2011 11:21 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

If the same scenario had presented with 30 year old sellers, would their actions have been attributed to their "youth" and "inexperience"????

Aug 29, 2011 11:39 PM