We've all witnessed it happen before and you've probably heard the horror stories about it. A company/organization makes a mistake or a terrible rumor begins and consumers hit the social media. Next bloggers and forum participants begin to slam the company's services/products or even worse their REPUTATION! In the blogshere, news, especially bad news, travels at hyper-speed to a wider audience than ever before. Think it only happens to the big boys, think again. What strategy do you have in place to handle this type of attack? Real, perceived or untrue, events can happen that set in motion a cataclysmic event that requires you have a plan and take control. So do you have a plan in place if and when that day arrives? And how will you protect your digital brand's reputation?
Know Before You Go!
Before you set a plan in motion to protect your digital brand, be sure you have performed your due diligence and know what people are saying about your brand and your competitor's brand too. If you haven't read Brad's blog on tools to spy on your competitors, be sure you take a look at that post. Receiving regular RSS updates about your online identity is critical to knowing what people in the digital world are saying about you and your digital brand.
Protecting Your Online Presence
- Take a good hard look at your current online presence and brand reputation. Know what people are saying by staying abreast with Google Alerts.
- Stay ahead of the negativity by always using sound SEO best practices so you rank higher than the negative buzz.
- Should the issue be the result of human error or when damage control is required, a "public" statement may be needed. If indeed a response is appropriate and required, publicly apologize. Accept responsibility, correct the issues, and move on. Those real estate practioners (noticed I didn't say "Professionals") who resort to "unethical" online (and offline) practices will be exposed and the local boards will penalize them for their deeds.
- Continue to use all social networks to protect your brand reputation. Tap into all the players including Active Rain, Facebook, MySpace, Realtown, Yahoo Answers, Trulia Voices, and City-Data.
- Look deeper to protect your brand reputation. SERPS offer a deeper look at search results. Plus - in this day and age, search engines index fresh content at what seems like "light-speed". Unfortunately, "cached" pages of negative information can linger online for eternity.
- Constantly monitor your online presence and brand. This is an ongoing process and requires you monitor it on an ongoing basis.
It's Not My Nature To Be An Alarmist!
Most people who know me will tell you I'm neither an alarmist nor a pessimist, however it's always smart to be prepared for bad things to happen. Your digital brand is your online identity. Knowing what to do should your reputation ever be called into question is important to protecting your online reputation. By having a plan in place, you'll be able to protect it if and when the time comes.
To your greater success!
Bobby
Update 10-31-07
Because so many have asked about other online social communities to enhance your total online presence, in addition those identified in item #4 I have added a few more sites for your consideration.
LinkedIn, Squidoo, flickr, Spock.com, EONS, Spoke.com, local online social sites like Share.Triangle.com, and GOLO on WRAL.com and others. Social Media Marketing combined with your blog site and your static website is the best way to grow your total online presence and increase your SEO prowess. I admit I have been lazy and not made my profile unique for every site which is the ideal formula for success. I still need to create my profile on flickr, MySpace and Facebook.
Thanks for the post. Good information.