Generally-speaking, people have negative customer service/tech support experiences and are rightfully vocal about their experiences. The old adage is that bad news moves fast and that is very true.

Recently, I had a very positive experience with technical support; specifically Kodak tech support and I just had to be vocal about that!

I have a ESP Office6150 on my desk and use a MacBook Pro. No one could get the printer/scanner to recognize MacBooks' and, as a result, we had these dormant machines sitting around the office like old soldiers waiting for their pensions.

After trying to figure it out using my meagre technical resources (i.e, me...) I contacted Kodak for help. Jaci from Kodak responded and was extremely gracious and efficient in walking me through what I needed to do in order to get my printer/scanner up and running. It was actually quite easy and I'm thankful for Jaci's patience.

After that great experience I have a fully-functioning machine that works excellently. Kudos' to Jaci and Kodak and to support people everywhere who approach their job with professionalism and courtesy. Unsung heroes!

 
Posted by Mark Frederick on 08/31/2011 05:51 PM   Comments (0)   kodak, macbook pro  
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Mark Frederick

Seattle, WA

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