I had a few homes I was doing an open house on this past weekend and of course just like ALL of us we can not be at them all at the same times so we offer our listings to other agents so they may build up some leads or even a sale from that particular listing.
I was planning on 3 open houses so I sent out a voice mail blast to my associates to see if there was anyone interested in hosting an open house. I got a few responses and so I scheduled the listings properly with the associates.
I posted the ads in the local paper, sent out emails to all matching reverse prospects and of course posted it in the MLS as well as my many other sites. All was going well. For this one particular property I got a call the night before from the agent wanting to confirm the information I gave him. Everything was fine and I went over more details of the home for him so he could be as informed as possible before entering the home. I asked him to call me after the open house so I could get his feedback to pass onto the sellers.
I call him later that evening and he told me he left a message on my voice mail. We discussed the traffic flow and what had transpired at the open house. It was late by the time I got to talk to him and i didn't want to call that late in the evening to my sellers so I figured I would call them the next morning.
Next morning I call the sellers and give them the "traffic report" and the feedback that was given from the open house. I had spoken to the husband and he was happy with the flow of prospects that came to the open house and we hung up. About 20 minutes later i get a call back from the wife and she wanted to talk to me about the associate that held the open house. She had come back to the street during the open house and drove by just to take a look to see if there was much traffic happening at their home. During her drive over to the home she discovered that the associate did not put any open house signs on the main road (which was only a 100 yards away from their street) and instead of posting an open house sign at the property, he wrote "Open house" on a piece of paper and stuck it over my for sale sign!
I immediately on the quick thinking told her that he must have loaned out his signs and figured I would have some there at the house. She was unhappy with what he did and asked me what kind of real estate professional was he? I was embarrassed to no-end and I had to say sorry about 6 times before she calmed down.
I called the associate to confirm the accusation and he admitted to doing it. i asked him why did he do that and his answer was because he didn't have a sing. I asked him why he didn't ask to borrow one and he answered that he figured the paper was a s good as anything else.
What kills me is that when I told my sellers that I had an associate doing their open house because I was already committed to 2 others, they were disappointed it wasn't me present and I told him that this agent was VERY good at what he does and they were on good hands. This associate has now made me look like a total fool because of his unprofessional actions!
Not only do I look like a fool in my seller's eyes, other agents attended with their clients and had seen this make-shift sign!
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Maureen-sorry that happened to you. I've been in the business for 12 years and have come to the conclusion...I need to do everything myself in order to make sure it is done right.