Members: 114,245 - 3,638 Online Now  Login
 

Each of us looks at things through a different lens...our perspective, our viewpoint. And at times even several different lenses.

Those of us who are parents look at our children's behavior through a different lens than does our child. We might wonder "why did they do that?" Or we make assumptions about their behavior, or ignore it. The child, of course, has a very different view on the situation - they are upset, or scared, or something else.

If you have been employed in the corporate world you have likely had a variety of lenses to look through in different situations...as an employee, a manager, the person in charge of finances, the company owner. Which perspective takes precedence, or guides the behavior, or makes the decision? It depends.

 So often we don't know what the other person's lens is, so we may not understand why they are responding as they do, or why they say what they say. Sometimes we don't care about their perspective, or prefer to not acknowledge the other viewpoint. And maybe we are not even aware of the lens that we are looking through ourselves. (photo courtesy of Lex in the Cityon Flickr.)

The same is true, of course, in real estate.

We work with buyers, sellers, prospects (expireds, unrepresented sellers), mortgage officers, escrow officers, title personnel, attorneys, inspectors, stagers, and others. Each has a different lens, or perhaps several, that they look through.

  • Do you know what that is?
  • Or do you only see your perspective, your vision, your opinion
  • Can you look at the situation you are in (the buyer or seller side of the transaction, for example) through more than one lens? Theirs, perhaps, as well as yours?
  • Can you see your seller's perspective, or that of your buyer? Or only your own?
  • Are you able to view the problem you are confronted with in several ways? And offer alternate solutions as opposed to telling someone what they need to do? Or suggest other perspectives that they can consider.
  • Do you find that your lens is the one that is most important to you?

Sometimes situations deteriorate because of the opposing perspectives of the people involved, when they aren't able to look through the lens of the other party or parties. Or refuse to.

We have all had situations that fell apart, for one reason or another. Perhaps these could have been prevented. But not always. Some scenarios cannot be fixed because of the perspectives the opposing parties take.

The challenge is to be open to other perspectives, and aware of our own at the same time, when confronted with situations involving others in the real estate transaction. Our role is heavily consultative and advisory. There is not just one lens to look through.

What lens are YOU looking through?

All content copyright © 2007 by Jeff Dowler ~ Carlsbad Homes and Real Estate Tidbits

 
Post is included in group: RE/MAX Active Rain Bloggers

98 Comments on What Lens are YOU Looking Through?

My lens are:

  • Transparent and real
  • Openminded for all avenues and
  • Have ears
  • And a mouth to voice straightforward answers

I guess my lens are different :)

10/24/2007 11:09 PM by Celeste "SALLY" Cheeseman (RA), e-PRO HAWAII Real Estate & HAWAII Relocation (Century 21 Liberty Homes -Mililani, Hawaii)


Good point....most of the time, I consider that I work with a wide angle lens in order to garner the big picutres in life

10/24/2007 11:10 PM by Larry Bettag - Cherry Creek Mortgage


I know exactly where you are going with this blog.  Years ago, 1989 to be precise, we were selling our Philadelphia rowhouse.  I was concerned about the view across the street - a park-like setting behind the retirement home with the company car garage in between us and it.  I commented to our realtor about the "problem" and he wisely replied that we would not know where the buyer was coming from and their view from the front porch could be far worse than the tidy,historic garage with stately trees and lawn beyond that was our view from our front porch.  We had a very updated residence.  He was right and although we listed in late August, we had a contract in early November - not too bad in those days.

10/24/2007 11:16 PM by Susan Walters (Keller Williams Realty, Ann Arbor, MI)


Jeff - Great post and one that will make you think as well as take a look inside to find out for yourself how it is that you percieve the workd around you.  As a business owner, soldier and father I have had to wear many different lenses in my life.  The good thing is that I kept them all in the back of my mind so I can pull anyone of them out according to the situation at hand.

10/24/2007 11:23 PM by Joe Zapata - Your Burbank Real Estate Expert (Windermere Real Estate / Bill Toth)


It's important to ask your clients questions, and often.  Their answers will vary each time you ask.  Their views often change depending on where they are standing. 

I'll offer my opinion if asked but always try to make sure my clients/customers are making decisions based on what THEY think, not what I think. 

10/25/2007 01:03 AM by Roswell Georgia Real Estate Agent - Nancy Rivera (RE/MAX Leading Edge in Roswell Ga)


Jeff,

This is such a timely reminder.

I have always been a multiple lens type of person, putting myself in someelse's shoe is the way I operate.  Frankly when dealing with my real estate clients their interest comes first even if it cost me a commission.

 

 

10/25/2007 03:48 AM by Jennifer Fivelsdal, Rhinebeck NY (Keller Williams Realty)


Jeff, this is a great read.  I always opted for the rose-colored ones myself, but sometimes taking those off I'd get a dose of reality.

10/25/2007 04:42 AM by Palmetto Bay | Redland Real Estate | Maggie Dokic (EWM Realtors)


Mine are tri-focals, boy do I feel old.  I think it is always important to look at each situation from the eyes of the other guy, especially when putting sa buyer and seller together.

10/25/2007 05:02 AM by Randy L. Prothero - Hawaii REALTOR® (Century 21 Liberty Homes)


I have tons of lenses.  I think I've now perfected polishing other peoples lenses so they can best see what I am trying to show them.

10/25/2007 05:18 AM by Chris Elizabeth Griffith ~ Bonita Springs Fl Real Estate (Keller Williams Elite Realty, Bonita Springs, FL)


I try to play devils advocate and see exactly what the other person will see, prepare my clients in advance. I also use the elephant example alot, one person see's the small tail, another see's the body. I think word pictures help. Being patient and giving it a few days when netotiating also helps them to see things differently.

10/25/2007 05:37 AM by Missy Caulk Ann Arbor Realtor Ann Arbor Real Estate (Keller Williams Ann Arbor)


Jeff - sometimes even the best lenses can't correct the vision, then other methods are needed. Sometimes it can be time -just letting thins heel. Buyers, Sellers, Agents may get another perspective with time. There may be other times, when only surgery can repair the sight. Each of us might have had a situation like that.

10/25/2007 06:07 AM by Faina Sechzer - Princeton, Montgomery, Hopewell, NJ Real Estate Expert (Henderson-Sotheby's International Realty)


Jeff,

Ive got a few different ones...but my guard seems to always be up and I rarely take anything for granted. I like to always give the benefit of doubt.

10/25/2007 06:14 AM by Neal Bloom-Realtor ® Assoc.-CRS-Weston FL (RE/MAX Premier Associates)


If I find the right glasses with it change my clients perspective? You are right though, we are more consultants than anything else and do need to see it through many different views if we want to have a successful transaction.

10/25/2007 06:38 AM by Christina Bennani (RE/MAX Colonial)


Excellent post Jeff. I always train agents to walk in the other person shoes...look at a house through a buyers eyes and a sellers. Negotiate without the EGO...put yourself in the other person place.

10/25/2007 06:44 AM by Monika McGillicuddy~REALTOR®~ N.H. Real Estate Broker & Trainer (Prudential Verani Realty/Hampstead)


Jeff,

Everyone see's things differently, being flexible is key to understanding other perspectives.

10/25/2007 06:49 AM by Suzanne Sands-Somerset, MA Real Estate (Century 21 Associates Realty)


Jeff - I believe it is always appropriate to stop and try to see another's perspective on any issue. Being bull headed accomplishes nothing. If we just stop to ask ourselves a few questions, we can avoid much confrontation. What would you do if you were them? or what would you think? Asking these questions first provides insight and wisdom.

10/25/2007 06:54 AM by Indianapolis Real Estate | Paula Henry (ReMax Excel)


Sometimes, you may have to hand a client (or customer) a Kleenex so they can wipe off those lenses..

10/25/2007 07:17 AM by Madeline Island Realty - Eric Kodner Sells Madeline Island


I think imposing your lenses onto your clients is a great way to not get any business.  You never know where someone is coming from.  Thanks for the great post.

10/25/2007 07:30 AM by Todd & Danielle Millar (Glenn Simon Inc.)


Great post Jeff.  One thing that I tried to convey to agents over the years is to try to "put yourself in their shoes".  Once we can look through the other person's eyes, we can often gain understanding. 

Of course, the smartest folks around are the 19 year olds.  They are too young to be able to "see the other side".  That skill comes with experience and maturity. 

It's also helpful to have the ability to say "I was wrong". 

19 year olds can't do that either.

 

10/25/2007 07:48 AM by Lenn Harley, Homefinders.com, MD & VA Real Estate


My lenses are slightly different than yours.  Mine are:

  • open minded
  • listen to what is said
  • say what I feel and be totally honest
  • respect others opinions

These lenses are good for the business. 

Thanks for the great post!

10/25/2007 07:51 AM by Brigita McKelvie - Lehigh Valley, PA, Residential, Rural & Horse Properties (Vision Realty Group)


Well stated Jeff. One of the values we bring to a transaction should be our ability to look at the transaction from all sides. This is how we solve problems and keep transactions closed. I close a lot of very difficult transaction because I am able to step away from the situation and look at it from the opposing party's view. This is one of the reason it so difficult trying to sell or buy on your own. Without an agent to keep folks focused on the end result a transaction will fall through as soon as there are difficulties. Our perceptions are everything in life.  

10/25/2007 08:17 AM by Bryant Tutas-Tutas Towne Realty, Inc


I've been flipping lenses like an optician during an eye exam, trying to come up the magic lens that will generate showings for my sellers. In this trying market, we have to remember how "rejected" they must feel that so few buyers want to see THEIR home. Even though nothing is wrong with their home, and the market is squirrelly, I'm sure they still feel somewhat humiliated that they chose a home that others now seem not to want. We need to remember that that might be in the back of their mind and console them.

10/25/2007 08:21 AM by Elaine Reese, REALTOR® in central Ohio (Real Living HER, Worthington Ohio)


Jeff, found a great wide-angle zoom lens.  Works for taking great interior shots and works in life. 

After years of wearing coke bottle glasses or a combination of contact lenses and reading or driving glasses, I had lasik eye surgery.  Four doctors said my vision was too squirrelly.  The fifth said my vision was squirrelly and she could make it a lot better, though maybe not perfect.  Today, ti's 20-20.  A miracle.  So lenses can really change.

Loved your post.

10/25/2007 08:51 AM by Patricia Kennedy (Evers & Company)


AH! Perspective. Experience. Yes. Great post, Jeff... Especially for our industry.

10/25/2007 09:04 AM by Mariana Wagner ~ Colorado Springs REALTOR® (Wagner iTeam -Keller Williams Clients' Choice)


Jeff...another one of your great intuitive posts.  It is so true and terribly important that we, as the agents, try our best to understand everyone's perspective so that we can best represent our clients through negotiations.  The more we understand all sides the better we are at finding solutions rather than creating problems!

10/25/2007 09:20 AM by Lake Norman Real Estate ~ Diane Aurit (RE/MAX at the Lake)


That's a good perspective, Sally. Thanks, as always for your thoughts.

Jeff

10/25/2007 09:23 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Larry - good analogy. Looking at RE from a broad perspective is important, and at times challenging. But a narrow focus, I think, causes problems for everyone.

Jeff

10/25/2007 09:25 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Susan - thanks for that story. I think it illustrates well some of what i was saying.

Jeff

10/25/2007 09:26 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Joe - We ALL have a number of lenses to look through, pretty much all the time I think. Some folks are better at this than others. Keeping an open mind is important, but sometimes a challenge. Thanks for your thoughts on this.

Jeff

10/25/2007 09:28 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Nice job Jeff.  We never can really completely understand another persons lens and I think it is important to keep that in mind in all of our dealings with others.

10/25/2007 09:36 AM by Teresa Boardman (Keller Williams)


Nancy - You raise some good points. Things DO change over time, as we all know. Recognizing that and responding appropriately is key, as is understanding what is going on.

Jeff

10/25/2007 09:55 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


If we can see the lens of the buyer, or seller, and adapt to it ... we can increase our productivity.

10/25/2007 09:55 AM by Bryon Howard (Remax House of Real Estate)


Jennifer - I think that is an important approach to take. Not everyone can, or does that, at least not very well.

Jeff

10/25/2007 09:56 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Nice post - I love different perspectives - everyone has something to offer. And everyones normal is different.

10/25/2007 09:58 AM by Rebecca Savitski NC Real Estate Listings (NC List for Less Realty Incorporated)


Maggie - good point. It's important to be postiive but you don't want to ignore reality either.

Jeff

10/25/2007 09:58 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Randy - LOL. But you are so good as looking through those specs in the right way!

Jeff

10/25/2007 10:00 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Chris - good point. I think part of our role IS to help others see beyond their perspective and consider other viewpoints as well as their own.

Jeff

10/25/2007 10:01 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Good approach, Missy. I've not heard that particular analogy.  I bet your clients appreciate the care you take with them.

Jeff

10/25/2007 10:04 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Faina - I think that is true. Sometimes it may be impossible for the various viewpoints to come to agreement, and emotions obviously play a significant role in our transactions as well. Our emotions, or those of our clients, can often interfere with the abiltiy to consider other viewpoints. Thank you for your comments.

Jeff

10/25/2007 10:07 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Neal - thanks for your thoughts. I think that is obvious in the way in which you write and share your experiences.

Jeff

10/25/2007 10:09 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Jeff - This is one of the attributes that differentiates a good agent from a great agent.  When we are able to look at a situation from all sides and convey that to our clients, it can be as powerful as diffusing a bomb.  Great post, Jeff.

10/25/2007 10:11 AM by Laguna Homes|Laguna Condos| Laguna Real Estate|Marlene Bridges (Sherman Smith & Associates)


Christina - there are times when we can changes our clients' perspective (at least when it is appropriate) but other time not. There are usually implications of both situations.

Jeff

10/25/2007 10:11 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Jeff, Listening is a real key here, I think. Although, parties may each have very good reasons for their thinking and opinions...it helps to truly LISTEN and sometimes all that can be done is to agree to disagree.

Today, one of my clients will be walking away from their offer. They have very strong opinions about what they want fixed and the Seller apparently has hers. The two do not mesh so it's back to the drawing board.

Sometimes, things work out for both parties and other times the best thing to do after LISTENING, is simply to walk away.

10/25/2007 10:15 AM by Sacramento Real Estate and Luxury Homes, Assoc. Real Estate Broker,Gena Riede (Remax Gold, Assoc Broker)


One of my strengths is my experience as a real estate paralegal prior to becoming an agent. Those 10 years (the last 4 years I handled 500 real estate transactions per year!) give me a totally different perspective than most agents. I was able to see things from the attorney & title company perspective, and I was always in the middle of the back-and-forth with attorney review and home inspection issues. Now I'm able to head off many issues before they even come up...simply because I've most likely "seen it" before.

10/25/2007 10:33 AM by Kelly Sibilsky ~ Lake Zurich RE/MAX Real Estate Agent (RE/MAX Unlimited Northwest)


Most of the world can't see past their own lenses.  It's all about me, me, me!  Sometimes, even when you try real hard to focus more clearly on another's perspective, the subject still looks blurry.  We all need to be using our bifocals! 

10/25/2007 10:35 AM by Connie Cagle (Inactive)


When I really started looking through multi-colored lens, my stress level went down and my income went up!

10/25/2007 11:02 AM by Mary Ann Grafft (Keller Williams Realty)


Very thought provoking stuff Jeff.  I really enjoyed this post.  I have every intention of being more conscious of my lens.  

10/25/2007 11:52 AM by Arizona Home Loan


Jeff, in my opinion you have to look at things in this Industry through multiple lens or you are not going to survive for long.  You have to do this not just because you want to understand the other person's point of view, but more importantly by looking at things from all sides is what keeps deals together in many cases.  So it is in our own self and financial interest to look at things through multiple lens.

10/25/2007 12:48 PM by George Souto (McCue Mortgage Co.)


I like to look at things first with no lens, then a multifaceted lens like a diamond or maybe even a prism to break things up so to speak and really see what is going on. Interesting thought process.

10/25/2007 01:00 PM by Michael Eisenberg, Bellingham Realtor (Fairhaven Realty)


Monika - great points!! Thanks for passing these along.

Jeff

10/25/2007 01:17 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


I look through my rose colored glasses it is only on cloudy days I break out the sun lamp, more now!  Very thought provoking post Jeff.  We all look at things a bit differently and should realize our points of view may not be accepted.  Again nice post and congrats on being featured.

10/25/2007 02:18 PM by Gary White~ Grand Rapids Real Estate, FlexIt Realty, a call or click away! (Flexit Realty~Serving West Michigan)


I know that I wear a pair of Lane Goggles.  I have to remember to take them off, or modify them into "Client Goggles." 

10/25/2007 02:42 PM by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty)


Jeff, great post.  As a Realtor, i feel it is part of my job to to view all aspects of a transaction from all possible perspectives.  When taking a listing, i understand that the owners may be very proud of their home and may in fact over value it.  However, i also understand that what they see as important, a potential buyer may not, or the appraiser may not see it as a valuable asset to the home.  People hire me partially because they know i can predict other peoples responses.  

10/25/2007 03:25 PM by Joshua Talayka (Chase Internatinonal)


It's always easier to reach agreement or consensus if we take the time to look through the lenses of the others involved.

10/25/2007 07:17 PM by Sharon Simms St Pete Florida CRS CIPS CLHMS (RE/MAX Metro)


Suzanne - Thanks. I think flexibility really IS a key point here - in our attitude, perspective and our behavior.

Jeff

10/25/2007 07:54 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Hi Jeff - we need, in my opinion, to be using a wide variety of different lens.  We're all a product of our own experiences, and those vary so widely that there's no one set of lens we can possibly wear to help us with all we deal with.

It's almost as though our lens must be like a chameleon - changing all the time to adapt to whatever comes our way.  At least that's how I look at things that come my way.

Interesting post!
Ann

10/25/2007 07:55 PM by Portsmouth NH Real Estate ~ Ann Cummings (RE/MAX Coast to Coast - Portsmouth New Hampshire)


Paula - considering what others might do or say, and why, is an impottant part of our role. At least to do it well. Some cannot or will not, it seems.

Jeff

10/25/2007 07:55 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Eric - I really like that analogy. Good one to keep in mind. Thanks.

Jeff

10/25/2007 07:56 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Todd and Danielle - I certainly agree with you. Unfortunately there are time when you see agents doing precisely that, or mortage brokers, or others who have their own agenda in mind.

Jeff

10/25/2007 07:57 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Jeff,

Nice post! No matter what role we play in the closing process, we all share the lens of the 'consumer'! We are all consumers! If we try to see everything from that perspective, what's good for the consumer is good for everyone!!! Thanks,   Fran

10/25/2007 09:40 PM by Fran 'The Title Man' Gaspari Title Insurance-PA & NJ (Patriot Land Transfer, Inc.)


Lenn - that is such a good point. being able to walk in someone else's shoes can make such a difference.

Jeff

10/25/2007 09:43 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Brigita - thanks for your perspective. Those are good lenses to look through.

Jeff

10/25/2007 09:47 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Bryant - That is such an important perspective to keep in mind, one which many cannot. It certainly can cause many people grief if they do not have someone to take that approach for them.

Jeff

10/25/2007 09:49 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Elaine - sadly that is something that is troubling a lof ot sellers these days. While it is frustrating for us that we cannot generate more interest, their feelings of disappointment cannot be ignored. I've been through it myself several times years ago. It's an awful feeling.

Jeff

10/25/2007 09:52 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Thanks, Patricia, for a true life story. Glad you enjoyed it.

Jeff

10/25/2007 09:53 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Thanks, Mariana. It made sense to me - gald you thought so as well. Experience certainly helps one develop other perspectives.

Jeff

10/25/2007 09:54 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Diane - thanks for the compliment. Agreed - it is am important lesson to learn, and probably essential if one is to be successful, especially as the market challenges us and our clients.

Jeff

10/25/2007 09:57 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Teresa - that's true. And for some I think that keeps them from even making the effort to try, unfortunately.

Jeff

10/25/2007 10:00 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Bryon - I would say that is an important part of understanding our client's particular needs and viewpoints, whether buyer or seller, and being able to help them. Each one is unique.

Jeff

10/25/2007 10:02 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Bryon - I would say that is an important part of understanding our client's particular needs and viewpoints, whether buyer or seller, and being able to help them. Each one is unique.

Jeff

10/25/2007 10:02 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Bryon - I would say that is an important part of understanding our client's particular needs and viewpoints, whether buyer or seller, and being able to help them. Each one is unique.

Jeff

10/25/2007 10:02 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Rebecca - I think taking a positive apporach, as you do, to the fact that everyone has a different perspective will help being able to see that view, rather than looking at their lens as a roadblock.

Jeff

10/25/2007 10:04 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Thanks, Marlene. Certainly not everyone can do this, or do it well. I appreciate the compliment and your thoughts.

Jeff

10/25/2007 10:06 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Gena - well said. I think you cannot understand someone's perspective, whether it' "right" or "wrong" unless you can truly listen. Our perspectives so often govern the decisions we make, whether we know it or not.

Jeff

10/25/2007 10:08 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


LOL....my lens are definitely unique ones. I have to remember that.

10/25/2007 10:27 PM by Christy Powers - Pooler, Savannah Real Estate Agent (Keller Williams Coastal Area Partners)


Kelly - sounds like you have had some great real-world experience that has given you the ability to see other viewpoints. Thanks for sharing your thoughts on the subject.

Jeff

10/25/2007 11:51 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Connie - There do seem to be people who simply cannot or will not consider someone else's perspective. A bit of entitlement, I'd say.

Jeff

10/25/2007 11:52 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Mary-Ann - well, there you go. Proof positive that it works. Good for you!

Jeff

10/25/2007 11:53 PM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Great post  jeff!  My wife and i are always taking in new education but the that alone can not help understand everybody's diffrent perspective.. like Brian Buffini says " You have two ears and one mouth. Use them the way they were made. 100% listening and 50% talking"  this helps me with my clients, attorneys and loan officers...  tanks again for the positive perspective on life....jeff

10/26/2007 12:58 AM by