Having recently gone through the trials and tribulations of purchasing and testing several trial versions of four different live chat technologies, let me save all of you the trouble by suggesting that you go with Liveperson. Although the technology is substantially more expensive than the other providers ($70/mo/seat rather than $25/mo.) the benefits are numerous and measurable.
Liveperson offers extensive back-end lead profiling and visitor tracking that is unmatched. It also offers enhanced cross-platform reliability and most importantly allows for PRO-ACTIVE CHAT INITIATION. That's correct, you can pro-actively initiate a live chat with a website visitor. Furthermore, this pro-active chat initiation can be automated and based on a number of flexible and programmable rules/scripts like "time on site", "click-through activity", entrance to particular pages, etc.
If you haven't already considered pro-active chat, no worries. I am doing the testing for you. Just sit back and subscribe to my blog and tune it for the results of this new use for live chat.
That's it for now.
Sean Taylor
Domaine Real Estate
sean@domaineRE.com
www.eSonomaHomes.com
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