Call me petty, but when I have to call any of the many showing companies to set up a "showing" why is it that they always ask - How can I help you? or What can I do for you? or a variation of that? So after I surprise them and tell them that I want to show such and such...why do they ask my name...and then...what do you want to show and when do you want to show it?
Would it not make better sense to say" Thanks for calling, what is your name, give me your showing pin:"...and then actually listen to the name of the property that I want to set up an appointment with?
Probably its safe to say that 98% of the time a realtor is calling a showing company is to .... set up a SHOWING...NOT TO ORDER A PIZZA OR CHIT CHAT ABOUT THE WEATHER.
So cut to the chase...if I have been waiting in line because volume is up or because the last agent was too busy munching on something and they dropped my call, I really don't want to hear "How can I help you" since your only job is to set- up showings and perhaps once in a while take a complaint or get other directions regarding a showing.
Please listen to me the first time and don't make me repeat myself several times because you are not payting attention! Please speak distinctly, stop chewing gum, eating granola bars or speaking to your best friend while trying to get my informaton. Please attempt to pronounce my name if I correct you or admit you have problems with "foreign" names.
It's amazing where you can get insperiation for a blog post!