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Do we really need electronic keyboxes/lockboxes?

By
Property Manager with AmeriTeam Property Management SL#3200658
Do we really need electronic keyboxes/lockboxes?

Note: This question is for everyone other than folks that make electronic keyboxes/lockboxes.

But, seriously...how many of you are still saying "Dang. It's a good thing we have these electronic lockboxes!"- and how many are saying "These keys cost too much", "the monthly charges are no fun"- or any combination of quotes that add up to those bulky, milk carton-sized things needing to go the way of the T-Rex and full-service gas stations?

Modern-day MLS's have made it a lot easier to safeguard combinations and codes- with scheduling applications such as the ShowingTime our MLS uses do a good job of narrowing down times a place should have people parading through it- as well as a good means of follow-up and feedback.

So...why do we need the electronic keyboxes/lockboxes again?

I can't really answer that.
Posted by
 
DENNIS B. BURGESS
Property Manager

Licensed Florida Realtor
 
AmeriTeam Property Management
845 N. Garland Ave., #200
Orlando, FL  32801
 
 
 
205-445-4755 cell/direct
407-901-3636 x103 office
407-901-5147 office fax
 
Turning vacant into occupied, and "houses" into "homes"SM
 
Tim Lorenz
TIM LORENZ - Elite Home Sales Team - Mission Viejo, CA
949 874-2247

It is a matter of loss mitigation for the agent and the companies.  It is to easy to get into a combo box.

Sep 12, 2011 06:43 PM
Hrisco & Associates
Hrisco & Associates - Roanoke, TX
Roanoke Homes for Sale - Roanoke Neighborhoods

Hi Dennis, I agree, with you, do they really need to be that expensive...think they may be a little overpriced.  I see more and more combo boxes just for that reason....

Sep 12, 2011 06:45 PM
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear Dennis -

 

1.  The electronic lockboxes are a great tool for record keeping.
2.  They notify the listing agent immediately when someone enters.
3.  They avoid the need to go house to house to collect business cards.
4.  They are flexible - can be set for inspections and appraisals.
5.  BEST OF ALL - eliminates the need to call and call and call to get combinations.

 

That said -
A wonderful company - eBrokerHouse.com - based out West offers a great solution for those who are using the alpha or the numeric boxes.
  Say you want to show a home and the codes aren't in the Private Remarks - just a tiny URL. You go to the eBrokerHouse website, enter any one of THREE bits of information - the address or the mls # or the agent's name and you can pull up a listing. eBrokerHouse site displays a small chart for your name, company and license nmuber. THEN -- instantly you see the code and they send an email also!

 

The accountability of the electronic boxes is great - my preference, in fact.
metal keyHowever, with eBrokerHouse the alpha or numeric combinations for the boxes are kept very secure AND READILY ACCESSIBLE. Our firm manages rental property and having the services of eBrokerHouse is a great way to allow access to trusted sub-contractors for repairs.

 

Well - that's my answer(s) and I'm sticking to it!

Have a happy day -
Lynn

Sep 12, 2011 07:06 PM
Elite Home Sales Team
Elite Home Sales Team OC - Corona del Mar, CA
A Tenacious and Skilled Real Estate Team

Dennis I agree with Lynn

Well done Lynn I absolutely agree that the box has many functions not just a key box.

Sep 12, 2011 07:22 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

I personally love the new electronic keyboxes, much easier and clearer, and you are notified as it happens. We don't have the service Lynn mentioned, but sounds intriguing.

Sep 12, 2011 08:37 PM
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Hi, Tim:  Thank you for stopping by, and for your comment.  Loss mitigation?  Perhaps.  Elimination? Surely not.  If someone wants to get in your place, they're gonna get in.  They don't need to worry about combo boxes, be they electronic or traditional- the tried, true and readily-available brick will work wonders on your window.

Sep 13, 2011 12:18 AM
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Hi, John:  Thank you for stopping by, and for you comment.  Agreed.  I was showing properties on Saturday, for instance- and only 1 of 5 had an electronic box.  The costs are significantly higher up front, but also higher in cases where one is "lost".  One condo association here, fr example, decided to go through the community and cut the boxes off every door.  If an HOA is gonna saw off one of my boxes, I'd rather lose a $12 one.

Sep 13, 2011 12:24 AM
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Hi, Lynn:  Thank you for stopping by, and for your contribution here.

1.  The "electronics" do provide a bit of accountability- but one can be (and often is) lulled into a false sense of security and accountability.  As fees and charges increase, I know offices where the "electronics" are shared.  In those cases, the key may be registered to Joe Smith (and he'll surely remain liable for its use)- but he might not be the one showing the place at all.

2.  Agree here with your words more than your sentiment.  Going along with my #1, you're correct here in that a notification goes out that someone's entered the home.  Is there a real huge use for that, though?

3.  Business card practices vary from locale to locale.  I've read here where one in California makes agents sign the backs of their cards and leave them, etc.  My opinions on the value of leaving them on the counter is mixed- if the "electronics" provide such great accountability, it'd seem to render the cards' usefullness moot, correct?

By the way- what does it say to you when you see x cards on a counter?  A number of cards might say "This place is really popular!"- but could also say "This place has got problems- or it'd be off the market bu now!"

4 and 5.  Combinations can be given to whomever the agents trust.  We have the onus to give the combinations to whom we trust- and ensure they don't get into the hands of those we don't.  In a way, it's a twist of the old "don't hate the player- hate the game" line in that we shouldn't hate the combination locks themselves- we should hate those that misuse them.

A listing agent bears the responsibility for putting the lockbox codes in MLS, etc.- and there's good technology in things like an application called Kurio that we can use here and get information from our smart phones.

Once again, thank you kindly for your comments.

Sep 13, 2011 08:19 AM
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Hi, Mark:  Thank you for your comment.  I surely agree that the "electronics" have uses other than just being key boxes.  But it's my humble opinion that with so much free technology out there (like the Kurio application I mentioned above), they've become dinosaurs that simply can't survive the most basic of cost/benefit analyses.

Sep 13, 2011 08:24 AM
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Hi, Michelle:  Thank you for stopping by, and for your comment.  I've got no objections to technology, per se- and this discussion reflects some liking the "electronics" and some not.

I'd separate the issues out, though- as there are issues here:  one is "Do you like the 'electronics' and find them useful?" and the other question of "Are these 'electronics' and their features worth their costs?"

I visited eBrokerHouse.com a bit ago, and there's no doubt as to the wealth of information and management services their products afford.

The doubt in need of being squashed is the "OK,  It's cool,...but is it $49.99 and up cool?"

Sep 13, 2011 08:39 AM
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear Dennis,
To continue our conversation -
First, one correction. KURIO does not give out any lockbox or codes for access to property. Definitely a loss mitigation issue as Tim Lorenz (#1) mentioned.
Second, my reply based on Atlanta to your responses:
1.  The "electronics" do provide a bit of accountability- but one can be (and often is) lulled into a false sense of security and accountability.  As fees and charges increase, I know offices where the "electronics" are shared.  In those cases, the key may be registered to Joe Smith (and he'll surely remain liable for its use)- but he might not be the one showing the place at all. Citing cheating does not answer your question. In Atlanta, the FMLS will discontinue someone's access if sharing the key.
2.  Agree here with your words more than your sentiment.  Going along with my #1, you're correct here in that a notification goes out that someone's entered the home.  Is there a real huge use for that, though? In my opinion, yes, there is a great benefit to knowing what agents are showing which properties immediately. Gives me a chance to contact the agent and see if I may help with more information. After all - my job is to get the transaction completed for the owner ASAP, isn't it?

SO - yes, Dennis, I think the electronics are worth their cost. I think that the foreclosure mills could use a service like eBrokerHouse.com so they have a reliable way to keep their door codes accessible to legitimate agents. Try calling one of the foreclosure mill companies to get a code when your buyers want to see a property. If you are lucky, it will take only 5- 10 calls to get a response from them.


Dennis, your blog has invited comments on both sides of the question. Great response! THINK ABOUT THIS --- It may be that spending $50. a month on eBrokerHouse.com or a similar company allows you to earn an extra $2000.

Have a happy day -
Lynn

Sep 13, 2011 05:49 PM
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Good Morning, Lynn:  Thank you for stopping by again.  Your correction is technically accurate, but the inaccuracy makes no material difference.

1.  Whether I say that Kurio gives out lockbox codes- or that ShowingTime Mobile gives out lockbox codes or affords folks the platform to do so matters not.  The important thing is that I can use this very phone I'm typing on right now- a great Samsung Epic- and get the showing instructions I need for free.

2.  Tying into #1 a bit, it'd be a great thing if listing agents were waiting by their phones and eagerly anticipating that call from someone with a question about a property of their's that they were showing- and those agents would truly be doing their clients a great service.  Those agents would also, at a minimum, have basic showing instructions in MLS- which would get bounced to the aforementioned ShowingTime Mobile.

Don't see it, though.  What I see- especially on the rentals side- is a bunch of listing agents that act as if they've listed places because they had to and not because they wished to do so.  Blame it on the economy, etc.- or any other excuse some jacklegs might look to offer, but I see no habitual or systematic urgency in the mindset of "traditional sales guys" that have listed rentals here and there.

But that's OK, too....We here at Hampton & Hampton Management & Leasing have actually begun to offer a Leasing Locator service for tenant prospects- a sort of buyer's agents for tenants.  Listing agents here are so bad and return calls so infrequently  that a market exists for our new service.  I believe we brought our 6th member of that team aboard today..or yesterday, now- and I expect great things from it.

Should things change in any way that eBrokerHouse or any other tech tool may be of benefit, I can assure you we'll jump on it- in our efforts and commitment to remain Orlando's best option for long-term property management.

Sep 13, 2011 08:45 PM
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate

Dennis:  I think your idea that you can always "use a brick" if you really want to get in, is silly.  Here in the DFW market area... every listing that I have shown in as long as I can remember has had an electronic Supra box on it.  I understand that many of the HUD homes rarely do, but I do not show them.  Also, with you as a Property Manager, with probably many more homes under your control, I can understand wanting the cheaper combo boxes.

But... Again... I do not know anyone... out of the thousands of agents in my area... who does not use the electronic Supra boxes.  Years ago I used the combo boxes when that was all that was available, and now... with the choice... I would never use them.

I also would fear that seeing a combo box on a regular listing up for sale would cause a fellow or sister Realtor to wonder how tough or stable your business was... if you were using combo boxes.  Kind of like..."poor guy... he can't afford the good ones."

Rural areas... it's different.  But again, in the DFW market area, we also use CSS appointment service, and it all works very well together.

OH,... and as far as Supra boxes being too expensive... well... with gas being so expensive, how many Realtors show homes using bicycles ?

Sep 14, 2011 04:27 AM
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Hi, Karen:  Thank you for stopping by, and for your comment and contribution.  I must also apologize for your not taking my "brick" comment in the proper fashion.  There's no valid reason to use a brick, of course- I was simply pointing out to Tim that if someone really wants to get into a place, they will get into a place.  All of the Supra locks in the world on the door of one of my places when a couple of thugs climbed the fence into the back yard, took the outside A/C unit off the pad- then busted a window and went inside to steal that unit, too.  And a funny aside to your bicycle comment:  the neighbors watched the 2 guys carry the units away on bicycles.

Get outside a bit, Karen... John (#2 above) is in your very neck of the woods.  He's in Tarrant County- so there's at least one example right here of someone right there in your Dallas/Ft. Worth area with a view similar to mine.

"Poor guy...can't afford the good ones"?  Think about this:  the goal is to have your properties shown and sold/rented.  You have to "speak to your audience", so to speak- so if you see that a ton of folks in the area are using the combo boxes vs. the "electronics", it's usually goes with those same folks not having keys for the "electronics".

Have to remember that "it's not all about us".

Sep 14, 2011 05:56 AM
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear Dennis,
To continue our conversation - AGAIN - after I did more research -
First, KURIO does not give out any lockbox information or key box codes for access to property. END OF STORY.
Second, in your market, you have a service PAID FOR BY YOUR MLS called ShowingTime, whose widget is on the KURIO website. Yes, it is "free" to you but it is NOT part of Kurio.
Third, you are completely right about agents who list rentals half-heartedly. They should give the rentals to full time leasing agents who would pay them a referral fee. In Atlanta, the major firms give you 10% of one month's rent as a commission if you bring the tenant. Who would drive around with Clients at $4./gallon for gas for that? On the properties we manage, ODAT Realty splits the first month's rent with the cooperating agent (if they have shown the home, of course).

In the end - in my opinion, real estate today rotates on the axis of service and courtesy - the only way to distinguish one company from another.

Have a happy day -
Lynn

Sep 16, 2011 11:15 AM
Dennis Burgess
AmeriTeam Property Management - Mid Florida, FL
Orlando Property Manager and Realtor

Good Afternoon, Lynn:  I truly appreciate your contributions here.  I talk about ShowingTime (ShowingTime Mobile is the phone app, obviously) my comment #12 above.  Clicking to get showing instructions from there carries you to a commentary field that most often includes lockbox codes and/or gated communities gate codes.

You're simply parsing words with comments 1 and 2 here, Lynn.  Call the stuff what you want- though it is accurately ShowingTime Mobile that I access through Kurio- the bottom line is that I get lockbox codes from my phone and don't need any dang "electronics" for them.

The "typical" (and this is by no means intended to trample on our Florida real estate laws against "setting prices or commissions") rental pays that 10%- and yes, folks drive around for it.  And yes, it often sucks. 

Get this:  I had a client interested in a place last week ($2,000/mo).  Called the agent to discuss it and the referral fee.  What is she paying/offering? ZERO. 

That's a story for another day- but to list a place, have me with a client ready 2 days later and not offer a dime is absurd.

And we march on...

Sep 17, 2011 05:44 AM