Hey Peggy I want to give you my business. Have you ever had one of those Peggy days? My favorite is the Peggy Transfer Commercial.
Yesterday was one of those days dealing with the cable company.
One day long ago I came home only to find that the cable company had eliminated the old cable boxes. The TV screen now displayed a pink background with a message stating that the old boxes were no longer used. Not a big deal with cable ready TV and I plug the cable directly into the TV. I am not a big TV fan anyway however as time went on it was an issue that had to be addressed mostly because I am trying to decide if I should add Internet service at my office. It is a double edge sword. I love my office however I don't want to get lost in the Web there as often happens at home but I do have great visuals I would like to share with clients.
Almost convinced that Internet service at the office is a must I had brought my cable bill to my office a couple of weeks ago to make the call. What has held me back is the lack of human interaction. I remember quite well when companies started using a number directory to connect to the correct service department. Hated it then and hate it now! Don't even get me started on voice response. Here is how it went.
If you are calling for new service press 1.
I press 1.
I am sorry I didn't understand your input. Message repeated and again I press 1.
Again, I am sorry I didn't... Ugh! Come On!
Totally frustrated I decide to get in the car and drive to the cable service store. Thinking positively - I have to turn in the antiquated cable boxes and get a new cable box anyway. The customer service person was great however he could not help me with the office Internet service but was happy to give me the phone number. I thanked him saying, "I hope I don't have to press a series of numbers to get to a customer service person". He responded with a chuckle. Not encouraging. One issue resolved but I think it is going to be one of those foot stomping days followed by a loud frustrating COME ON!
This got me thinking about how sick I am of trying to get in touch with my service providers that most likely I am over paying for a lot of my services just so I don't have to deal with the endless number directory or screaming my voice response that no matter how loud will not be understood. It is kind of funny when you watch and listen to someone trying to get through but not so funny when it is you. Only because you can relate to their frustration and I think that is what makes this commercial so funny. Also I am thinking that I never ever want any of my clients to have to deal with this so called improved customer service. A customer may consider us a PIA at times but at the end of the day I think they are glad to be able to talk to us.
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