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I read a recent post asking about the value of "agent tour days."  The post was thoughtful, and there were a number of comments, most of which mentioned not finding value in agent tours.

I started to just leave a comment, but those of you who know me know that once I get started, a short comment won't do.  :-)

Forgive my abruptness, but I need to make two points here:

  • Tours are a waste of a good agent's time!
  • Further, several comments mentioned the value of agent tours as a listing tool  Forgive me again, but if an agent needs the promise of a number of agents tromping their muddy feet through the sellers' home to get the listing, that agent has a weak listing presentation!

It really gets my dander up when I see so many agents relying on "tools of the 70;s" when we have available to us tools that get the job done faster, more efficiently...and more profitably. Too many agents spend too much time (while making too little income!) because they are stuck in the 70's.  In other words, they use old tools to market when new tools are available....tools that better meet the needs of today's consumer.

"New" tools that apply to agent tours would include virtual tours and Web sites. 

A number of my CyberStars(r) use virtual tours in lieu of agent tours.  First, because the virtual tour is just that: a tour.  Second, because virtual tours can be copied onto mini-cds and given to or emailed to the agents who are likely to sell the home.  10% of the agents sell 90% of the homes out there, and, if I'm not mistaken, these 10%ers are not usually wasting their time going on tour.

You should know who these top agents are through your networking (board functions, local seminars, etc.), and you should have gotten their permission to send them a tour of your special homes when you list them.  NOTE: Do NOT send emails to all agents in your Association announcing your listtings....it ticks them off!

As for your office, how 'bout doing a virtual tour and either showing it at your sales meeting (on your tablet pc, of course!) or getting a copy to each agent in the office. 

And the Web site?  Each listing should have a virtual tour linked to it.  Using your database, you can easily send a message, again to the agents who are likely to sell the home, announcing that the tour is up.  Remember, get permission from agents before you start emailing them the tour link.

Folks, so many agents are working too hard to make the money they make.  Holding open houses and agent tour days may work in your area: it doesn't, as a rule, work in most areas.  Why waste your time?  Look at the technology that's available to you and use it.

Which reminds me: one of my CyberStars(r) has reduced the time she spends driving buyers around looking at houses by 65-70% through the use of virtual tours.  She's working smarter, using today's tech tools, not harder....and she works only 5 days a week while making a very good income for herself and her family, even in her slow market today.

Another example that I also cover in my seminars: real estate magazines.  Take a look at your local magazine....you'll see that the ads are composed just as they were when such magazines came out in the 70's.  They promote the agent and a number of properties.  Why?  Because they were originally designed to make the phone ring, and most agents still believe that is their purpose.  If they would stop and think, they would realize that today's consumer does not need to call...and won't.  They've moved to the Internet.

Want a greater return on your r.e. magazine investment?  Chose your two or three best listings and include photos of them. But...use the top 1/3 of the page to focus on a specific feature of your Web site, along with a link to your site.  You'll be pleased with the results.

For those of you who don't know me, please note: I don't create or sell the technology, including virtual tours.  I just hang around with about 200 of the top agents in the US, my CyberStars(r), who show me what can be done with it.

My main point: it's a different world out there, and you should take a look at your business to see if you are using today's tools to make more money, save more money.....and save more time. 

For more ideas on the top tools of my CyberStars(r) and how they use them, check out the posts on my ActiveRain blog.

It's a great (rainy) day here on the lake in Reston....hope it's a great day wherever you are, too! 

 

 

58 Comments on Dad Gum It....This Isn't the 70's!

Fantastic post!  Never thought about using the RE Mags to publicize other aspects of my marketing, like my sites or blogs.  Duh..........

Thanks,

Marlene Scheffer, Realty Station, Bremerton, Kitsap, WA

10/25/2007 05:15 PM by Marlene Scheffer, Realtor to Kitsap County, WA (Realty Station)


Allen, I like the idea of sharing virtual tours at office meetings to preview listings.  Thank you.

10/25/2007 10:07 PM by David Matney, CRS - Omaha, NE Real Estate (Alliance Real Estate)


You certainly have a point with your virtual tours, but there are still some of us out there that do spend time walking through the inventory, rather than just looking at pictures of it.  You can get a lot better feel for a property when you actually are in it.  I do agree that we need to move on with the times though with respect to advertising and such.  Thanks for the tips.

10/25/2007 10:56 PM by Linda Sanderson (Coldwell Banker Solano Pacific)


Hey Allen... you rascal.  You know I (respectfully) disagree about agent tour days.  Your points about what we can do now with technology are well taken... BUT the agents in this town don't do that stuff so how am I going to know what's on the market unless I go see it?  Some agents put some decent pictures up but tour day is the most efficient way of seeing a lot of listings in a short period of time. 

I am NOT stuck in the 70's.  I love technology.  As a matter of fact, I think I had the first Fax machine in Wenatchee (or my company did).  I had one of the first cell phones (when they were still the radio type phones) and I was probably the first agent to have e-mail.   

I AM stuck on keeping up with inventory.  I have sold a lot of homes right out of agent tour day.  I see something and run back to the office to call my clients (local and remote investors) and tell them we must write up an offer immediately before someone else does. 

I don't think technology replaces the old fashioned stuff... it enhances it.

10/25/2007 11:02 PM by Carol Williams Wenatchee Real Estate (Willinger Real Estate)


I am in agreement with Carol -- I for one enjoy and support Agent Tour Days; pictures never do anything justice and I just cannot 100% stand by a property that I have not personally been in! I am so not stuck in the 70's and use technology to the hilt (within my budget that is) and pride myself in making these tools available for the benefit of clients & customers but I really believe that these tours are important and should be kept alive. NOTE: I do feel that demographics will play a part in what does and doesn't work.

10/25/2007 11:18 PM by Jennifer Martin (My Santa Claus IN Home)


I completely agree with you Allen.  Here in rural PA we have used visualtour.com for eight years and have not had office caravans to view new listings since!  They are completely unnecessary and a waste of time, especially as a designated agent, where the listing agent and the broker of record only represent the seller.  All the other agents in our office represent their buyers and help them acquire the property they want, not try to sell only our inventory.  By the way, my company has outsold our nearest two competitors combined for the past 8 years also.  Is it a coincidence, or does virtual tour technology make the difference...I think the latter!

10/25/2007 11:44 PM by Dorothy B. Rhone, GRI, CRS, ABR, e-PRO, SRS, OA (Century 21 Covered Bridges Realty, Inc.)


The only homes that I usually see on tour are the ones that are hard to get into or to show.  You can always see more in a walkthrough than you can on a VT.  I like to know the inventory as much as I can as it helps me with my buyers.  Besides I always eat good, lol.

10/25/2007 11:45 PM by Joe Zapata - Your Burbank Real Estate Expert (Windermere Real Estate / Bill Toth)


Wow Allen, I have to disagree with you! Almost entriely.

I think the value of getting inside the property cannot be beat. And a Virtual Tour cannot offer you hardly any of the same experience:. When you go inside the house, you can see water stains on the ceiling or refinished wood floors, you can find out if clients will smell the jasmine & honeysuckly or the cigarette smoke, and you can listed to the sounds of the neighbors dogs or the babbling brook. 

I have stopped using Virtual Tours. Not a single buyer I interviewed liked them. They said they take too long to load on the computer, they are often distorted pictures, and they can be downright nauseating to some people.

Plus, new agents absolutely MUST get inside homes to see how they are put together and what they layout is. There is no way for them to get the feel of a property without seeing the amenities and comparing those apples to those oranges.

On the other hand, I completely agree with you about using your print ads for generating hits on your digital stuff. The RE books do have som esuccesses in my experience, so I do use them a bit still. 

But, I just happen to think that looking at houses falls into the Timeless category, like Prospecting and Followthrough.

10/26/2007 12:25 AM by Sarah Nopp, REALTOR(R), CRS. RE/MAX Four Seasons, Olympia WA (RE/MAX Four Seasons)


Allen - I have the utmost respect for you, and it's time for you to make another visit to Alaska.  Just make it in summer this time so you can go fishing.

On tours, I agree, yet I disagree.  Like Sarah, I believe there are times when you just have to go see for yourself.  It's hard to know about a property without actually seeing it in person.  Some people just cannot absorb everything visually, no matter how many years they've been in the business and no matter how many times a house with the exact same floor plan comes around.  Newer agents especially, need to go on tour.

That being said, I rarely go on agent tour, unless a particular property interests me.  There's only about 12,000 residential dwellings in my community and I may not have seen them all, but I've seen enough in my 8 years in the business and after spending most of my life here...  So many have similar plans, and some builders use the same thing over and over.  There's only so many times I really need to look at a particular builder's plan before I know it inside and out. 

I still think agent tours have value to some and I'd rather see people at our monthly Board of REALTORS(r) meetings and in continuing education classes.  There will always be the coffee clutch group though.

10/26/2007 12:51 AM by Debbie White (Southeast Alaska Real Estate)


Allen - I forgot to mention the technophobic who only put in one photo.  Now that we have lots of homes on the market, they are easy to overlook but sometimes there is no interior photo or enough description to help us see what we need to.  The sad part is that usually the "old-timers" are the ones that seem to never have photos.  That's another rant.

10/26/2007 12:56 AM by Debbie White (Southeast Alaska Real Estate)


Interesting, In my area, there are not that many homes with the same floor plan. Our neighborhoods tend to be very small and developed independently of each other. We have one locally grown Big Builder that does use the same floor plans, but the national ones just arrived on the scene. If that is the type of properties you have in your area, I can understand not finding a lot of value in tours.

But stilll, there are the upgrades and changes in all those cookie cutter homes.

10/26/2007 01:06 AM by Sarah Nopp, REALTOR(R), CRS. RE/MAX Four Seasons, Olympia WA (RE/MAX Four Seasons)


Sarah - yes, there are upgrades and changes... that's what they should be noting in the listing!

10/26/2007 01:17 AM by Debbie White (Southeast Alaska Real Estate)


Allen - most of our properties are different. When I speak to prospective buyers , they assume that I have seen the property in person, not in VT. In fact they assume that I have seen every property on the market. I can't give them the feeling for the property and how it addresses their needs without having seen it. When I recommend a property to buyers - I always preview t, even if it was on the Broker"s Tour.

I do agree that it's mostly agents from the same office that come. It's probably a function of too many tours to fit into a 2 hour slot. Thanks for a well written post. 

10/26/2007 05:28 AM by Faina Sechzer - Princeton, Montgomery, Hopewell, NJ Real Estate Expert (Henderson-Sotheby's International Realty)


Allen,  I have to say this a great way to think.  In my town, we used to have a handful of tours every week, now we have something in the double digits and two hours to get to them.  I guess the good news is to agents that the drawings seem to be increasing along with the number of tours.  But that isn't good for the sellers.  And you are correct most of the agents going on tours are not likely to sell your home.  They are struggling and going after that drawing money or free food!  Great ideas.

10/26/2007 05:32 AM by Kim Peasley-Parker (AgentOwned Realty)


Allen
I could not agree with you more. our office does virtual tours 2 x a month in office , cover 30 properties in less than one hour. In Central Ohio there are small real estate associations that meet every week. Good net working meeting then a  broker open house tour. Agents go only to the houses they want to see. We do this In Worthington, Clintonville, Dublin., Westerville etc. I think there are 20 + groups.
I remember the 70's and 80's every Tuesday moring , coffee and donuts, spending 2 hours looking at homes that  I had no buyer for.
What's time to a pig???

10/26/2007 06:47 AM by Joe Jackson (Keller Williams Capital Partners)


It's not the 70's?  So I shouldn't be wearing my leisure suit to be showing houses anymore?  (sorry...I just had to!)

10/26/2007 07:19 AM by Joanna Schlansky (Showcase of Homes, Realtors)


Joanna... I'd LOVE to see YOU in a leisure suit!!

zipvo - real estate video uploads for free

10/26/2007 07:22 AM by Martin Abeshaus (ZIPVO)


Allen:

I will be subscribing to your Blog from this day forward.  I agree with evey word you wrote.  I do go out and tour homes on my own time but if agents had virtual tour/video tours then I wouldn't.  I like to see my competition in the market place up close and personal. 

My real estate book ad is a complete waste but this is one area where I cave to my sellers at.  This will change from here on out. 

10/26/2007 07:43 AM by Jessica Horton (Jessica Horton & Assoc.)


very well said, I am printing this out and I will going over it in my sales meeting.

10/26/2007 07:50 AM by Randal Keberlein (Weichert Realtors Unum Properties)


I am a huge tech fan. However, in my opinion you have to be physically in a house, not virtually, to get a feel for it and see how the layout works. I have seen dozens of virtual tours that dazzled me and I brought clients to those homes only to be dissapointed in the home once there. You can't count on them to tell you the truth. They are advertising tools, that's all.

The insight and information I receive just by interacting with the other agents on a broker's tour is invaluable. It's like hanging out on activerain, only in person.

Additionally, we use comment cards to let the sellers know the good and bad points of their listing, the condition, and our thoughts on the price of the home.  There's something about hearing from over a dozen agents that will help a seller reduce or paint, whatever is needed to sell their property. You can't find those things out virtually - you HAVE to be there.

I just wanted to add - I do believe in virtual tours to sell a listing.

10/26/2007 07:57 AM by Stacey McCarthy @ KW for Philly and Bucks Real Estate (Keller Williams Real Estate)


WELLL I might disagree a bit. I work with an agency in NJ that DOES agent tours and most times their houses are selling within the first 2 weeks. I keep telling them whatever they are doing keep doing it because it is working...oh yeah they also have their listings staged prior to listing.

Phyllis Pafumi

10/26/2007 08:01 AM by Phyllis Pafumi-ReStyled to Sell Staging Homes NJ (ReStyled to Sell Home Staging New Jersey)


Great Post - I never have time to commit to broker opens or tours. It becomes more of a social outing for the non producing agents.

10/26/2007 08:02 AM by Rebecca Savitski NC Real Estate Listings (NC List for Less Realty Incorporated)


Allen, What a great topic and nice to see the varied comments you have garnered! Your point about virtual tours is right on target, of course. Consumers want pictures and tours and they help the agents save time. Sometimes, though I agree with some of the contributors here about the need to physically look at the house. Perhaps what we have here is the ability for the tours to narrow significantly the homes that need looking at-so tours of weekly inventory probably don't fall into the high time effectiveness category.

Interesting story-One of my coaching clients lost a listing and when she queried the seller, the reason was the other agent offered broker tours and had explained all the valuable feeback they were going to have available! LOL  It would see to me that the good agents are building lots of value when they are on a listing appointment and making sure to mention ALL the ways they service the sellers and some days, some places, an agent tour mke be a benefit!

10/26/2007 08:47 AM by Joeann Fossland, Master Certified Coach (Advantage Solutions Group)


Allen - I am subscribing to your blog. I'm an acquaintance of Margaret Rome and she's told me about being one of your Cyberstars. Pleased to meet you! Anyone who fishes can't be all bad!

I agree totally with tour caravans! I've never liked them except for the networking with other REALTORS, but that can be done at other functions.

I look forward to reading more of your blogs, which I'm off to do right now!

10/26/2007 09:02 AM by Linda Scanlan (A Fan of AR)


Great post.  Virtual tours and websites have really revolutionized our industry and opened up the home buying experience.

10/26/2007 09:08 AM by Tanya Busch Maine Real Estate (Keller Williams Realty Mid Maine)



Well....lots of great comments, both pro and con, about the value of agent tours.  I appreciate everyone's point of view and thanks them for taking the time to share their thoughts.  A couple of comments stand out:

One is that one needs to be inside the house to get a "feel" for it.  I'm still not sure why, as a good virtual tour, a complete virtual tour, gives me all the "feel" I need in order to decided whether it's worth showing to a potential buyer.  Agents who use good virtual tours give a complete look at the home (all rooms, outstanding features, etc.) and they include neighborhood tours as well.

One comment mentioned the time it takes for a virtual tour to load.  There are a number of tours out there: some load quickly, some slowly.  Also, the size of the photos comes into play with regards to load time.  A good tour comes from a good tour company, uses small photo size, etc., and loading isn't a problem.  My choice of virtual tour companies remains VisualTour.com, not only for its fast load time but also for its other great features.

Of course, if you are in an area where the majority of the public still uses dialup connections, that's a horse of different color....

Dorothy's comment struck me as a wonderful use of today's technology: "Here in rural PA we have used visualtour.com for eight years and have not had office caravans to view new listings since!  ....... By the way, my company has outsold our nearest two competitors combined for the past 8 years also.  Is it a coincidence, or does virtual tour technology make the difference...I think the latter!

My Alaskan friend Debbie has a good point: "Like Sarah, I believe there are times when you just have to go see for yourself.  It's hard to know about a property without actually seeing it in person...... Newer agents especially, need to go on tour.....

)BTW, Debbie: My last visit, when I spoke at your convention last year, ended with my being one of the attendees who came down with the NoLo virus.  Spent a couple of (miserable) days in Anchorage thinking that I was going to die at any minute!  I look forward to a return visit....and some fishing!

I really applaud Joe's comment: "I could not agree with you more. our office does virtual tours 2 x a month in office , cover 30 properties in less than one hour. In Central Ohio there are small real estate associations that meet every week. Good net working meeting then a  broker open house tour. Agents go only to the houses they want to see. We do this In Worthington, Clintonville, Dublin., Westerville etc. I think there are 20 + groups."
 
Joanna: Perhaps you can post a photo of you in the leisure suit?  :-)   Mine was a reall winner, as I recall!

One point does come through several times: it's difficult to preview homes when most agents don't use virtual tours.  Unfortunately, we have not yet reached the tipping point where the majority of agents use available technology.  My main point had to do with office agent tours....we can't do anything about agents outside of our own company, but we can encourage agents in our own office to use tours, as they do in Joe's office.

Again, thanks to all of you for your comments....

It's a beautiful (misty) day here on the lake in Reston...hope it's a great day wherever you are, too! 


10/26/2007 09:10 AM by Allen F. Hainge, CRS (AFH Seminars)


I agree that using technology to your advantage is essential. Buyers expect it and it is far more efficient and cost effective.

That said, tours ARE important is some cases to better understand what the home has to offer (views on particular). Some virtual tours are completely ineffective because of their poor quality - the agents who create them often are the ones who cannot take a decent photo. I find previewing a home is most effective for out of state buyers who need information that cannot be provided by the tour (although the tous IS important as a first step). I also find that tours are usful to see the competition when discussion a potential listing or coming up with the right price in some cases. I don't spend a large amount of time on tours but there are times when it cannot be replaced by technology. Deciding when is the key.

Jeff

10/26/2007 09:13 AM by Jeff Dowler ~ Carlsbad Real Estate (RE/MAX Associates)


Very good post!

My BIC has this thing where she is insisting that we start this.  Uh....not for me.  I have other things that need to be done rather than waste my gas and time traveling around.

I wish her good luck with this one....as for me...when the other agents are touring the homes....I am going to be out trying to sell.

10/26/2007 09:29 AM by "JT" Prevatte, REALTOR, ABR, ASR ~Fayetteville, NC Real Estate (ERA Strother Real Estate, Fayetteville, NC)


In my experience, the agents at tour houses or broker opens are the agents with nothing else to do.  The busy agents are out showing property. And THOSE are the agents I want my inventory to be in front of. 

That being said, for me it's logistics as much as anything.  I do preview like a fiend-I love seeing inventory in the market-but I can move a heck of a lot faster and drill down into local areas when I'm making my own preview appointments.  We have over 20,000 properties on the market in Charlotte.  I understand it's way higher in places like Phoenix.  If you consider the options-and I totally agree that it's easier to sell it if you've seen it-there's no way I can see everything physically and still service clients. Give me virtual tours and photos and I can help my clients narrow before we get out there.

10/26/2007 11:19 AM by Leigh Brown Charlotte NC Broker/Owner (RE/MAX Signature Properties)


AMEN & ALLELUIA - LET'S ALL START USING "TODAYS" TOOLS TO MARKET THE SELLERS HOME!

Great piece & let's keep plugging away that is nonsense (tours) disappears!

10/26/2007 11:28 AM by Lyn Sims - Northwest Suburban Chicago Homes (RE/MAX Suburban)


The comment has come up more than once and I am more than a little offended for those of us who DO go out on broker tour days.  It is NOT that we having nothing else to do.  It is that we value being knowledgeable about the inventory.   I'll put myself up against anyone who does not go on tour OR (la-tee-dah) previews via virtual tour.

10/26/2007 11:29 AM by Carol Williams Wenatchee Real Estate (Willinger Real Estate)


I'm really at a complete loss to understand the value of the group tour- if I were selling my home, being told that this would "help", with input from other agents, would make me wonder WHY my agent needs help, if they're supposed to be the expert.  I'd rather use an agent that knows the value, and brings me BUYERS, not other agents.

10/26/2007 11:37 AM by Options Realty


We have over 100,000 homes on the market in Atlanta.  I could go on agent tours 24/7 and still never see everything.  At the same time, virtual tours are nice, but they aren't everything.  That said, I preview homes for clients, and if there is something that I know will appeal to my buyers, I might hit a tour.  Otherwise, I'll preview if I think there is a need.  I use virtual tours to eliminate property... and I can eliminate a lot. 

But, for some odd reason, most virtual tours don't hit the areas that are most important to me or my clients.   

10/26/2007 11:46 AM by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty)


Amen! Thanks for making me feel less of a heretic.

As I commented on the "Agent Tour Days" post, I'm not a big fan of planned tours or open houses (broker or public).  I do preview homes, of my choosing, and where necessary, based on specific buyer needs, (and usually because pics and descriptions are limited).

I've been using VisualTour for about six years.  Clients love it (particularly the stats I send them every two weeks showing # of hits and where they came from).  In my opinion it reduces the quantity, but ups quality, of actual showings -- another benefit to sellers, if explained properly.  It also saves me wasting time on calls from agents with questions about details of the house, or holding an open house for nosy neighbors. 

Of course, as you pointed out, the key is the quality of the tour.  A crappy tour is as worthless as no tour (maybe worse, if it drives a potential buyer away).  A good tour and description will answer most questions, other than matters of condition . . . but if we're that close to a criteria match, it's time to preview or show anyway.

I had an out of state buyer last year looking at homes here in Pickens County, GA, in our communities of Bent Tree and Big Canoe, who only viewed homes on REALTOR.com that offered virtual tours.  Said she couldn't get a good feel otherwise, and wouldn't even look at the others. Considering that probably less than 5-10% of the agents in my area use virtual tours, that put a lot of homes out of the running on her list of "must-sees". 

Our value as information providers is diminishing, many buyers know what they are interested in seeing before they contact me.  My first contact is often a "Requested Showing" email in my inbox...

Wish more agents used tours . . . done right, it saves time for both listing agent and selling agent.  I think the day will come when, much like video conferencing or online training, quality and depth will be such that the majority of "open houses", "agent tours" and "previews" will be online. I look forward to it.

(BTW . . . in regard to dial-up versus hi-speed, I live in a very small rural community, but my data tracking on my various blogs and websites suggests that around 90% of viewers are using some form of hi-speed.  Results may vary of course . . .)

10/26/2007 11:54 AM by Trent Cluley -- Pickens County Georgia Real Estate (Keller Williams Realty - Select Partners)


Good blog!  I agree about the virtual tours - I do them for every listing, rentals included.  It's so easy with visualtour.com.  So many buyers shop online and they don't want to spend a lot of time going around and seeing them in person if they definately won't like the house.  Helps to weed out the homes that are definately out and cuts down on our driving around time tremendously!

10/26/2007 11:55 AM by David & Lisa Webber, www.webberteam.com (RE/MAX Vision)


Laurie:  Does that mean you sell ALL of your own listings?

10/26/2007 12:25 PM by Carol Williams Wenatchee Real Estate (Willinger Real Estate)


Virtual tours are great, but they are no substitute for actually looking at the property. I don't care how well done the tour is, it will NOT give a complete picture of the house, the yard, the neighborhood, the FEEL of the property. Our Association stopped tours a few years agom, and I miss them.

10/26/2007 12:40 PM by Leslie Prest, Prest Realty, Payson, AZ


Allen:

We have been conducting an "e-tour" at our office sales meetings for some time now and it works very well.  It ends up exposing the home to more agents as we tend to have a small number of agents going on tour.  The seller's I work with see the value of an e-tour and have not complained about not have a physical tour of the home.  Love your idea of promoting the features of the website in print ads!

Fellow bloggers... If you get a chance to attend one of Allen's events on technology, take it!  He is on the cutting edge and presents his material in a very understandable and entertaining manner.  No, I didn't get paid to put this endorsement in here. :-)  I attended his CRS Technology class in Columbia, Missouri where he taught the class with Mark Porter.  Allen was the suprise instructor.  What a treat!

10/26/2007 12:55 PM by Mary Richards


Great topic!  I personally only go see what I want to on a tour day since it's usually such a great travel distance in the DC area.  I think if you take floor duty you should see everything in every market so you know the listings.  But if not, there is just too much territory to cover.  That said, a good visual tour - I use visualtour.com as well - helps me to weed out those that are worth the physical trip to see and those that won't suit the needs at all.  And then in some areas I see every house regardless because that's my target market.

I love the idea of a visualtour slide show at sales meeting!  Save a ton of gas.

10/26/2007 01:26 PM by Bethesda Real Estate Sales ~ Josette Skilling (Long & Foster Real Estate, Inc.)


Allen,

I will be referring agents who tell me that they don't need a virtual tour to this blog...

Great post... Thank you very much

10/26/2007 02:42 PM by Mehmet Met Dilsiz (FND Photography)


Allen, enjoyed reading your post.  I haven't gone on an office tour in more than a decade, but do enjoy seeing the interiors of homes.  I do this twice a year by attending our local Parade of Homes to keep abreast of the latest trends that are occurring in the local housing market.  I share this valuable information with our home sellers and it helps to give them perspective.

10/26/2007 03:21 PM by Lola Audu~ Audu Real Estate~ Grand Rapids, MI Broker



Wow...isn't ActiveRain a great forum for getting out all sorts of ideas and for learning?  We're fortunate to have it for sure!

Even more comments on my post.  All are welcome.  Some responders, however, misinterpreted my main point, which had to do with company tours and the fact that virtual tours and Web sites can both get the word out to your company's agents, to the agent population at large and can be targeted to the 10% who are doing 90% of the business in your area.

That said, some further comments:

Mary Richards wrote: "We have been conducting an "e-tour" at our office sales meetings for some time now and it works very well.  It ends up exposing the home to more agents as we tend to have a small number of agents going on tour.  The seller's I work with see the value of an e-tour and have not complained about not have a physical tour of the home."

Right on target, Mary, and thanks for the kudos re. our CRS 206 class in Columbia....it was a wonderful experience for me, too!

Leslie Prest wrote: "Virtual tours are great, but they are no substitute for actually looking at the property. I don't care how well done the tour is, it will NOT give a complete picture of the house, the yard, the neighborhood, the FEEL of the property."

No offense, Leslie, but if you're looking at tours that don't show all of the areas you mentioned, you're looking at poorly done tours!  You can take photos of anything, in addition to the house.  You can (easily) do panoramas, even 360 degree panoramas....and good tours have them.

That said, I put the word out to my CyberStars(r) on our private list serve about an hour ago asking for good examples of both virtual tours and listing treatment.  Please: don't tell me that you "can't get a feel for the property" without visiting it.  Please: don't tell me you have to take your (precious) time to visit a home listed by your office in order to "know it well."  Those, people, are just excuses.  Here's proof, and I urge you to take time to look at the following:

http://lakescovefarm.com, CyberStars(r) Bob & Penny Hall, Easton, MD.  This is a site for the property (note the property name as the URL) from SinglePropertySites.  Click on the virtual tour for their VisualTour.com tour.

www.ChrisOnline.net/listings.shtml#williamvincent970, CyberStar(r) Chris Laurence, Front Royal, VA.  Chris does his own site, including the format for hs listings, rather than using AgencyLogic or SingleProprtySites.  Scroll down to his William Vincent Road listing to see his VisualTour.com tour. Each of Chris's listings, like those of most of my CyberStars(r) include a write-up of the main features, link to the Visual Tour, link to a picture sheet (not everyone prefers the VT's, especially if they have dial-up), link to plat, tax maps, floorplans, or as appropriate for that listing, link to Google Maps (and on to directions etc), view and/or download the marketing flyer and a link to "email me for more info."

http://tinyurl.com/yv4ewn, CyberStar(r) Joan Prout, Jersey City, NJ.  Joan uses TourFactory to display her listings and buys the property address as a URL form GoDaddy.com for about $9.  Joan has another use for her TourFactory tours: a review of her sold properties, which you can see at http://tinyurl.com/2ll6wn.

www.4833KingsRd.comCyberStar(sr) Jerri & Henri Gutner, Dolylestown, PA.  Another AgencyLogic listing site (note the address as the URL) with a nicely done VisualTour.com.  Again, panoramic photos when called forl.

www.208LegendCircle.com, CyberStars(r) Jeff & Paulia Kennedy, Hot Springs, AR.  A Point2Agent site and a TourFactory virtual tour....nicely done!

http://www.sunshinedaydreamhatteras.com, CyberStars(r) Tom & Louise Hranicka, Hatteras Island, NC.   Another AgencyLogic Power Site (tremendous value....tell 'em I sent you and you'll get a discount) + a very nice HomeTour 360 tour.  BTW: Tom and Louise have been pioneers in using YouTube to post videos of their beautiful resort area...and it pays!

http://www.rathmor.whitehouses.com, CyberStars(r) Doug & Cathie Whitehouse, Birmingham, Bloomfield, MI.  These longtime CyberStars(r) always provide their clients with quality marketing materials. They use RealProSystems for their listings and VisualTour.com for their tours.

http://tinyurl.com/2sx73y, CyberStar(r) Mike Manosky, Huntsville, AL.  This link takes you to a list on his Web site of all Mike's tours. Mike has put together some very nice tours, again using VisualTour.com.

Well, those of you who know me know that I love to get on my "White Charger" and crusade for doing it right in real estate.  Guess I've done that here, right?  :-)

But....one last thing.  Here is a comment that CyberStar(r) Mike Manosky sent me, along with his links.  Thought you might like to see it:

"I wanted to send you some links to virtual tours we do. I have sold listings to out of town clients off the virtual tours over the years that never see it until walk through time. I also have had other agents buyers tell me at closing they picked the house they bought from the virtual tour on my website before they got in town. They still looked at 20-30 other houses just to confirm their purchase with their buyer's agent.

"company tours, I have never had to do one with my current company that I have been with for 11+ years. We used to do them with my previous company. I hated the weekly sales meeting and tours. I think it is a unproductive use of time. Everything is available on the MLS including the same virtual tour, unbranded along with multiple photos."

It's a beautiful (misty) day here on the lake in Reston....hope it's a  beautiful day  wherever you are, too!

10/26/2007 03:44 PM by Allen F. Hainge, CRS (AFH Seminars)


Carol, I was referring to the silly "benefit" of having other agents offer input as to condition, pricing, etc.- if I can't offer that with my services...what am I offering to the client?

10/26/2007 05:00 PM by Options Realty


I definitely didn't want to join a company that required the tours.

10/26/2007 09:21 PM by Christy Powers - Pooler, Savannah Real Estate Agent (Keller Williams Coastal Area Partners)


Wow - some interesting comments! Two things come to mind immediately - first, I think some agents are confusing the virtual tour thing.  Nobody is talking about a virtual tour replacing a showing.  We are talking about it replacing previewing, which brings me to my second point.  Who has time to go drive around and preview homes?  When I finally catch up on my to do list, maybe I can then.  It really hit home with me several years ago when I was at the MLS meeting to "pitch" my listing and I looked out in the audience and realized there was hardly anybody out there I had ever done a deal with...

10/26/2007 09:36 PM by Victor Gerth


Allen ~ One of the greatest things about AR is the opportunity to get so many different points of view - from young and old, experienced and inexperienced.  I might not totally agree with everything you said, partly because where I live there is still a lot of activity with Broker's Opens, however, I love being challenged in my thinking.  As a newer agent I am at the mercy of the loudest voice and to be honest, a lot of it is old school.  Sometimes I feel like a fish swimming upstream in some of my ideas but your post has encouraged me.  Thanks!

10/26/2007 10:43 PM by Joddie Roberts - Your Spokane Realtor - Spokane, WA (Tomlinson South Inc.)


Allen:  You have a lot of insight.  I hope that a lot of Active Rain members real your post.  It is important to move forward.  I like 70's music, but it is time to move on!

10/26/2007 11:21 PM by Joan Whitebook, ABR, e-Pro, CEBA (Buyer's Option Realty Services)


Alan, I love that you tied it into the 70's way of doing realestate. So true....caravans are so dead. Only new agents go to learn the inventory and they unfortunatley don't have any buyers. They are so dead in Ann Arbor.

10/27/2007 06:06 AM by Missy Caulk Ann Arbor Realtor Ann Arbor Real Estate (Keller Williams Ann Arbor)


My MLS committee just had this discussion.  We had a 50/50 split on this issue. Half thought that you were spot on and that technology allowed us to preview homes on the internet.  Half felt as many who commented that they still wanted to go see the home in person.  The second half are not the top closing agents in the area, SURPISED?   Our members decided to leave the original CARAVAN (limited to 15 houses and you are expected to go to every one as a "courtesy" to the listing agent) on Thrusday and then added a broker tour day on Tuesday that allowed any home to be added and would be administered by the listing agent.  WOW can you say backwards?  So now we have two days a week to go see overpriced listings that we don't have buyers for. So you see Allen it could be worse!

10/27/2007 11:14 AM by C.J. Johnson


I agree about technology. I wish you were correct about virtual tours. I've been using them on my listings for several years.

I personally don't like virtual tours and never look at them when searching for buyers -  I prefer a good floor plan and good quality stills. I think virtual tours distort. I think they're very 90's.

I did sell a property to an out of town buyer directly from my website without him ever seeing the property. However it was new construction so there was not anything physical for the buyer to see. All I had to show him was photos and descriptions of the finishes. I emailed photos of the view from apt. 41-J (41st Floor) that were taken from a helicopter.

We don't do caravans but we have brokers OH tours. I'm in a big market so the tours are usually very specific. Such as Lofts in Tribeca between $2-5$million or Brownstones with outdoor space on the upper west side or homes with views of central Park. They are usually at lunch hour between 12-2pm. Usually about 8 - 10 properties.

Sometimes I will go to 1 or 2 of them to preview for a specific buyer and for the free lunch lol. If I like what I see I set up an appointment at the brokers Open House with the listing agent for the next day. 

10/27/2007 11:49 AM by Mitchell Hall, Associate Broker, New York, NY (Coldwell Banker Previews International)


Wow! I agree we have to continue to find new ways to do our business better and more effectively, but, not tour?  When I have time I tour. If I am busy I don't.  What a great opportunity to get to know the inventory, without the hassle of having to make appointments to preview. Our market, Naperville,IL., is really changing. Our prices are adjusting on a daily basis.  Two years ago I could drive through any any neighborhood and tell you what the price range was. Today, not so.  I am taking the time to re-learn the market.  Touring is a an easy way to do this.  Recently I spent some time in a particular subdivision touring homes.  A week later a past client gave me a lead on a co-worker who was looking to sell his home in that subdivision.  I called this person immediately. He was so impressed that I knew about the homes in his area with such detail, he hired me. He didn't interview any other agents. Had I not been so familiar with the homes, I'm not sure I would have gotten the listing. A virtual tour doesn't give the whole picture.  What are the three most important things in real estate. Location, location, location.  Does a virtual tour give you that information?  I guess I am old school when it comes to touring.  To me, relying to much on the Internet leaves out the human element of buying and selling homes.

10/27/2007 07:07 PM by Susan Baltaragis (Coldwell Banker)


I agree that in todays market there is no substitute for technology but I also know that a personal tour of every property that comes on to the market in the area I work gives me first hand knowledge that one will not get from sitting if front of a computer.  I work as a buyers agent and this knowledge frequently saves me and my clients time and effort.

10/28/2007 01:40 AM by Darrel Quebedeaux (Evergreen Realty & Associates Inc.)


Below is a flier for an event I host every week.  It is a combination of having agents pitch their listing with a virtual tour (Power point presentation) on a big screen behind them.  Then after meeting, we preview 5-7 properties.  This techniques utilizes the best of both worlds (New and Old School).

See flier below: 

 "Virtual Home Marketing Tour and Caravan"TM

Visit  http://www.citrusvalleycaravan.com/

to view featured Virtual Home Tours

Market Area:

Covina, West Covina, AzusaGlendora

Every THURSDAY

Casa Jimenez Mexican Restaurant

1465 N. Citrus Ave., Covina 

cross streets: Citrus and Arrow Hwy.

Networking and Full Breakfast at 8:45 am

Virtual Home Marketing Tour 9:00 am to 10:00 am

Physical Caravan immediately after Virtual till 11:30 am

$3.00 donation at the door

Present your Listing in person, utilizing the latest computer technology (VIRTUAL)

Network with other Real Estate Professionals

Pitch listings and buyer needs

Guest speakers with helpful insight

Pitch Open Houses and Broker Opens

Physical Caravan of our market areas

Questions, information or to add your Virtual or Physical listing, please contact:

Mike Albers 626-253-0478

http://www.mrwamu.com/

Washington Mutual Home Loans

email - citrusvalleycaravan@yahoo.com

please include your contact information, the MLS # and Property Cross Streets

 

10/28/2007 02:17 AM by Mike Albers (HomesByOpenHouse.com)


Allen, I just went to my closet and threw away all my 70s clothes.....Thank you for all the great information on presenting our listings to the highest advantage.  I go on property tours to support the agents who have sellers that insist they want the office to tour the home.  It is not the best practice for market exposure, however there are some agents and sellers who think property tours are a necessity.  Myself, I see the benefit of using all the technology possible to get as many eyeballs as possible on my listing.  And I still get on the phone and call my SOI about new listings, people like to hear about the properties before the general public knows about them.  It's a great way to get myself "in front" of my contacts and I have sold many properties with this "personal touch". 

Have a great day, it is gloriously beautiful here in Annapolis today. 

10/29/2007 11:36 AM by Pat Hommel Annapolis, AA Co., Md. Real Estate Sales (Annapolis Plaza CB Residential and Commercial )


I worked in a community where Realtors and MLS meetings and tours were a fantasy.  But, the MLS had a place for people who were interested in real estate to sign on to get notices of new listings that fit their criteria. 

As office manager, I signed on to get the information for the agents.  Pretty soon, they all signed on.  Then, we noticed agents from other offices doing the same.  We were having virtual mls meetings and tours!   And they could all keep working.

11/10/2007 12:07 PM by JudyAnn Lorenz, PREVA (Bar JD Communications)


Allen - I see that I am way late to this party. It convened before I joined.  I have thought about this idea also for sometime now. Real Estate is a mix of a lot of generations and backgrounds. Many have made a good dollar their way and do not see the value of this new technology. I am glad that I am following the post of JudyAnn in that it appears that by just doing it, others may get on the bus and actually have some movement to this idea. I will see if I can wrap my head around this and make something happen. At the very least I now know that my thoughts are not ' all out there ' and that others have thought the same and made it happen for the benefit of themselves and others.  Thanks for sharing.

11/25/2007 10:36 PM by Richard C. Decker,P.A.-Realtor Broward County FL (RE/MAX Partners)