The old saying "It’s not over till it’s over" can’t be more true then in real estate.  I know a story like this happens not just in Princeton, W. Windsor, Montgomery or Hopewell, New Jersey, but anywhere where there are homes for sale. This story was a perfect candidate for a huge rant, but not much is learned from those. So, instead, I would like to turn it into a learning opportunity for buyers, sellers and agents.

Imagine this scenario.

What's an agent to do?
It’s 10 am on a perfectly nice day - the -the day of the closing when the seller’s agent gets a phone call and is told that the package sent by Mr. Seller’s attorney to Mr. Buyer’s attorney is missing a document.
-The agent calls Mr. Seller and his attorney, but neither answer the call. Where are they? -Quick on her feet, the agent decides to call Mr. Seller’s mother, who tells the agent where to find the Mr. Seller.
-The agent rushes to Mr. Seller's house and gets the document.

The agent drives to closing and receives a call from Mr. Buyer's agent saying that during the final walk-through the following was found:
-Some debris on the property was not removed.
-An item promised by Mr. Seller to be fixed- was not fixed.
-An item Mr. Seller said was fixed, Mr. Buyer does not think was fixed properly.
-Something in the house that was always open, is now closed, and Mr. Seller does not know how to open it.


At the closing office the agent is told that the buyer is all packed to move, his kids are waiting in the reception room to go to their new home, and that the closing can not be re-scheduled. Mr. Buyer asks for a significant amount to be escrowed, pending fixing of all of the above issues.
Mr. Seller and his attorney continue to be unreachable.

What is the agent to do?  Mr. Buyer is unwilling to accept the promise that things will be addressed and says that if not closed today the deal is off and Mr. Seller will be responsible for the expenses incurred due to breach of contract. Mr. Seller’s attorney calls to say his client does not agree to put any of his money in the escrow.

The agent looks at the 2 kids playing in the reception room, and decides to escrow the amount from her commission and pay for what needs to be done. The deal closes. It's 5pm on a very bad closing day.



What would you do in a situation like this? Should the agent just walked away and let the deal collapse? 

 

Several hours later, this story is written - and tomorrow looks like a perfectly nice day for sellers, buyers and agents.
 

 
This post has been included in New Jersey Information Mercer County, NJ Information

15 Comments on Closing day you don't want - lessons for real estate sellers, buyers and agents

OCT
25
2007

Sorry to hear about your closing.  I recently had a closing from hell, actually the entire transaction. I make write a book on it but to make it short I ended up giving up $6K from my commission to get it to closing. I had both sides of the transaction so if it went back on the market and did sell, most likely I wouldn't have had both ends so I still made a little more.

If I knew what would of transpired in the ordeal I would have told the buyer to go suck a lemon at the beginning. Even as closing this a**hole of a buyer said he wasn't satisifed that the clean termite inspection noted that the inspector couldn't basically see through walls. I still bite my lips everytime I think of him.

Sometimes you just got to give in to get a deal done. It stinks but some buyers and sellers don't care if it closes or not out of pride. I'd rather get paid after all my work so I'll give in a little sometimes.

9:18pm • #1
108,547 Points 5 Featured Posts Localism Sponsor
Faina,  sorry about your hellish closing.  And I thought last week's was bad (we had 2 walkthroughs because the sellers/movers weren't done and out of the house yet).  You did the right thing to just let it go.  My concern is that more buyers/sellers resort to be *&^%& because they figure the realtor will just pay out the difficulty from his/her paycheck!
9:25pm • #2
18 Featured Posts Localism Sponsor
Craig -that's the most puzzling thing of all -we have to pay the seller  -so that they get the money for the house  and to pay the buyer -so they get to live in a house. I would like to understand better to why this is happening in real estate. Thanks for your comment.
9:29pm • #3
1 Featured Post

Hope it all worked out. If those repairs were agreed to in writing, seller is still on the hook. Was debris removal in writing? If not, a quick call to the local junkman is a quick fix, although it may cost you as the saviour of this stressful day!

Best of real estate to you and thanks for posting!

9:37pm • #4
18 Featured Posts Localism Sponsor
Antoinette -that is precisely my concern too. If neither the buyer or the seller are motivated to do what's in their best interest, should we be giving up our pay. I can't think of another profession that does it?
10:03pm • #5
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Gene - everything was in writing, yet the seller was not willing to escrow the amount that the buyer was requesting. Without the agent putting up the escrow from the commission, this transaction would have collapsed at the very end. Thanks for your comment.
10:07pm • #6
OCT
26
2007
122,736 Points Outside Blog
Faina, I am still too new to have experience anything like this but I am not looking forward to this type of situation!
12:28am • #7
18 Featured Posts Localism Sponsor
Roberta - I understand, no one would volunteer for this. But it does happen sometimes, the question is what is the best course of action for the agent?
5:12am • #8
557,482 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router
Faina, I assume you're the buyers agent ? Hopefully, this will all be straightened out today and you will get paid. No shows, now phones numbers.........terrible.
6:23am • #9
418,009 Points 81 Featured Posts Localism Sponsor Outside Blog Hit Router
Ouch!  The agent pays?  Good attitude, to know that a perfectly good day is just a few hours away and it will erase the  bad day.  Sometimes we have to remind ourselves of that.  (I fear I'm going to have one of those bad ones.)
7:18am • #10
18 Featured Posts Localism Sponsor
Missy - I am the seller's agent. The way it will be straighten out is by me (and my partner) paying for the necessary work. the seller got the proceeds of the sale, the buyer - moved in, and yet neither were willing to compromise to achieve their objective. The only way this deal was going to work is for us paying for what needs to be done. Unfair, but true.
7:38am • #11
18 Featured Posts Localism Sponsor
Margaret - at the end of the day -thinking positive is the only way to go.Also, I learned a lot from this, although the lesson was very expensive. thanks for your comment here.
7:40am • #12
632,279 Points 104 Featured Posts Localism Sponsor Outside Blog Hit Router
Faina- So sorry this happened. I may sound ruthless, but I have been in situations similar and I insisted the title company must adhere to the contract and withhold money in escrow from the seller. Here the items that need to be repaired are listed in the contract and we have the clause that says the money is to be held in escrow until those repairs are made. As far as giving my commission- Does not happen! This is a business and I am not in the charity business. I have kept to this rule for over 25 years and it has done nothing but instill respect towards my way of doing business. Katerina
1:35pm • #13
18 Featured Posts Localism Sponsor
Katerina - you are right - giving my commission to any one -should not be done. It's not ruthless -it's prudent business management. The business dilemma at this closing was - to give up some of my commission and save the rest, and allow the buyers to take possession, and prevent the seller from being sued for breach of contract, OR for everyone to walkaway with nothing. I chose the former, but would never advocate this as a good business practice. I also tried to take a long view - today it's all history and a very expensive lesson. Well, sometimes this is how we learn.
1:45pm • #14
JAN
21
2008
142,739 Points 8 Featured Posts Outside Blog
Yes Faina, yours was a mess also. We all have these days, but then we move on to more positive adventures. Thanks for sharing.
10:04am • #15

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Faina Sechzer - Princeton, Montgomery, Hopewell, NJ Real Estate Expert

Princeton, NJ

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Henderson-Sotheby's International Realty

Office Phone: (609) 924-1000 x 144

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