From Igor, Arlington, VA.
Throughout the whole process Laure has been amazing - always there (to begin with!); answering my questions/requests sometimes in the middle of the night (to the point of my starting to wonder when she actually slept...); totally transparent all along the way (as opposed to my previous agent who preferred to keep as many secrets from me as he could); etc. - you name it. Since I had to conduct the whole transaction as a long-distance one from the East coast, she was able to provide for every single detail, recommending me home inspectors, insurance agents, handymen and so on. If you have the good luck to deal with Laure, the most important thing is - in my opinion - that you will be able to trust her and rely on her. Is there a better thing to look for in a real estate agent? Oh, experience, of course... She's got 11 years of it. In conjunction with another real estate broker, Laure has been able to get me a direct oceanfront property under the asking price (it was a short sale, which is a BIG problem in and of itself; you know this if you've ever tried to take part in that process.) I believe I've simply been lucky with Laure. You might want to shoot for that to, and so take my advice: Laure is DA THING!
From Suzann, Blue Jay, CA.
Since I wasn't sure who to write about my experience as a client of Laure McElwee, I used Laure's e-mail. I feel it is important to write about Laure's client service because it was so exceptional.
Part of my business is investing and managing real estate. Consequently, I have encountered many , mostly in California. I can unequivocally say that I have never, yes, never had an agent with the honesty, forthrightness and sensitivity that Laure has shown. When I listed my house with her, she was prompt in getting all of the steps completed to promote my house. There were two escrows opened. The first one looked promising, but very soon Laure warned me the buyer may be a "reluctant" one. Sure enough, about a week later, the buyer backed out. However, Laure had two back ups waiting. The successful buyer was moved seamlessly through escrow with Laure volunteering information to me along the way to ensure I was clear on the progress in the title company. When I asked questions, she responded within the hour. And, Laure was on good terms with the buyer's agent and the buyer. It was a good experience for both the buyer and myself. A feeling of win/win. I would definitely recommend Laure to any family member or friend. Laure is very professional, yet she is sincerely interested and tuned into people.
From Genny, Santa Barbara, CA.
And ... I found you while surfing the Internet looking at Hawaii properties last fall ... in expectation of our selling our rental here in Santa Barbara. Your logo came up with a pines view house, I emailed you, you responded and this was the first one you showed to Marah ... way back ... I think it was #180 but can't remember ... anyway it started us thinking about buying in Hawaii instead of reinvesting here in Santa Barbara. Now we have our own great place.
Thank you again so much ... wishing you all the best ... when we finally get to Kona I will definitely look you up and meet you face to face to thank you again,
From Isabelle, Pleasanton, CA.
I just wanted to thank you again for all your help with finding us the perfect property in Paradise.
Being on the mainland, we have had to rely on your opinion and expertise to make a decision. You have been our eyes and knew exactly what we wanted in a 2nd home.
We have just spent a wonderful 2 weeks in our new home and had the best vacation.
Thank you again for being such a professional and we will be sure to refer you to all our friends and family who are considering investing on the Big Island of Hawaii.
From John and Kirk, New York, NY.
We are so pleased with our new property in Hilo. It took a lot of hard work on your part and we truly appreciate it. You are the "Best" Realtor we have ever dealt with and cannot thank you enough.