-
Quick Tour
Connect. Share. Learn.Welcome to ActiveRain, the #1 social community for real estate professionals.- Explore the world's largest storehouse of real estate knowledge
- Access free training on ActiveRain University
- Share the experience of life in the real estate industry
- Grow your business through real estate blogging
- Blogs
-
Resources
Product Reviews Curious as to what others in your profession think about a certain product or tool? AR's community takes the time to leave honest and transparent reviews of their experiences so you can be a bit wiser about your purchase.
- Broken down by categories and subcategories for easy finds
- Get an unfiltered look at what real users are saying
- Leave a review yourself for others to benefit from
- Add new products as you use them and gain points for doing so
|
Posted by 
;)
;)
;)
Find OH real estate agents and Solon real estate on ActiveRain.
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.
© 2013 ActiveRain Corp. All Rights Reserved
132 Comments on One Question That You Absolutely Must Ask Your Clients
We added that a while ago as well and I especially love the answers of text or email...since it is quick and efficient.
Phone calls and face to face is necessary in a relationship too....but for showing requests, my favorite is digital. Joy
Great question to ask, however, the conversation should always be followed by an email "... as we discussed earlier on the phone..." this will avoid the "you never said... you never told me... that is not what you said... it was not clearly stated, etc."
Great reminder, love the point that we need to ask them how they would like to receive communication. I realize now that I normally inform the client how I communicate. Will use this for sure going forward.
Ellen - I bet your clients will appreciate that you ask them.
Gene - Since they all communicate differently, we might as well taylor our communication to what makes sense for them.
Vickie - We can assume but it's always best to ask.
Ruby - Thank you so much for your comments.
Tamara - Once in a while we get clients who don't use email/fax and it does become a little challenging.
Tony - That's a great question to ask, one that we use as well.
Joy and Jeff - We get a lot of agents that call and ask us to call them back with feedback. Personally, I don't see the need to spend 5-10 minutes on the phone discussing a home my buyers don't want to buy but we'll gladly give feedback via email.
Maria -Following up with something in writing is always a good idea.
Sandy - I hope it helps.
Good question to ask right away instead of the trial and error method. Although, in this litigious society having in writing important points that have been discussed can be invaluable. Disclose, disclose, disclose.
Good point Dan & Amy. I always ask the same question. i Love it when they like email - so much easier to keep them informed. Lately I've been running in to a number of clients who prefer the telephone. Some who don't have internet access, or don't use a cell phone. You'd think in this day and age that would not be the case. But they are still there! Gotta ask!
Great reminder! I will add it to my questionnaire as well. I find that sometimes the method of communication I use is also dictated by what I'm discussing with my clients and how they tend to handle things. I recently had a client who preferred phone calls, but his attorney and I found that he had convenient memory loss and would often say,"but you never told me..." With him, I found it was best to reinforce everything in writing!
Yes very important, I have clents that don't even have emial and others that only respond to text.
Isaac - Backing up important conversations in writing seems to be a popular thought here.
DeeDee - So true, happy clients lead to referrals and repeat business.
John - I do find it challenging working with people who don't use the internet, especially buyers. It's been a while though since we had this type of client.
Rebecca - Makes sense that you need to adapt depending on the situation. It's never bad to over-communicate though.
Michael - It makes our job interesting though, doesn't it?
I've actually had people tell me their preferences before I asked, which prompted me to add that question to my tool box. Great point!
So very true. Most people my age would prefer text messages as do I.bo
That is something I have not been asking but probably will after reading your post. Thanks!
Blake - Glad to hear you are using it.
Sean - We like texting as well.
Lucien - Hope you start using it.
You are so right Dan & Amy. ".... this isn't YOUR preferred method, it's about what YOUR CLIENTS want" ...... it's all about active listening isn't it. So often, so many try to assert their "correct" way of communicating. We need to get over ourselves ot "connect" with our clients.
Thannks for this.
Ranji - You're very welcome. Thank you for reading.
as much as I don't wantto admit it, you're right! I often want to communicate via text and email but know at the end of the day it is what the client wants. But when communicating with agents, that's a different story!
The answer to this question is in how they initially communicate with me. I do still ask!
Good point. I do try to discourage a lot of texting though.
how true, so many ways to communicate and we Realtors must know all the languages!
Login or register to leave a comment