I was handling a sale and working in the problem/solutions mode completing one thing after another when I get this phone call from my client. Now, before I share, my clients are briefed about everything and what will happen and when. My client calls and says, the termite people are here and then they left. But they didn't do anything

THEY INSPECTED THE PROPERTY

What do you mean they didn't do anything? They just walked around and then left she says. I said well that is what they do. She said, no , they hardly stopped anywhere or looked into anything. At this point I am wondering why my client is concerned, but let's put that aside for now.

OKAY...I WILL LOOK INTO THIS

I say, not to worry and I will handle. She says, I do not want to pay these people for doing nothing. I said of course not, but let me read their report and then I will let you know. Please do shes says. Meanwhile, she has my curiosity up.

LICENSED PROFESSIONAL INSURED TERMITE PROS

I am using a licensed, bonded professional Termite company who talks the lingo and understands that I need a certificate of clearance. I call them to ask if there guy has anything to say. Termite lady says he isn't in, but we will send you the report right away. I stress I need it yesterday (standard in this business) and we hang up.

REPORT COMES IN

The report comes in via email and it has several pages of detail inspection citing evidence of slight infestation, dry rot and treatment recommendation plus a price. I contact my seller to get the approval and I am told once again...they didn't do anything. I said I have a detailed report here and if you approve, we can get this done now

YOU HAVE A GO...TERMITE CURES AWAYYYY....

Client approves the work and I call and say GO AHEAD. They send someone out the next day and he does what he says they will do and documents it all and supplies me with a certificate. My seller calls and says they came out and did nothing. WHOA...sez I. What do you mean? They just came and left. I said that can't be true. They have work to do and I start to ask her a series of questions

  1. How long where they there...15 minutes
  2. Did they go in the attic..yes
  3. Did they go in the back yard porch area..yes
  4. Did they carry anything in with them..yes
  5. Did you sign anything...no
  6. Are they there now...no

TWILIGHT ZONE....ROD STAY OUT OF MY ESCROW PLEASE

My client still insisting they did nothing. I said I will call you back. I call the termite company and they confirm that he came out, treated the specified areas, and will send me documented clearance to close escrow. I received it, sent a copy to the buyer and agent and then to escrow. Buyer approves and escrow clears for close...

My client insists to this day it wasn't done

I absolutely love this business  and everyone in it

 

 

 

 

Richie Alan Naggar          Ran Right Realty       Riverside, Ca

Real Estate Broker and AUTHOR of the popular "PEARLS SERIES" of books on LIFE and LOVE

Richie@RanRightRealty.com         Richie@Pearlsforthesoul.com

PEOPLE FIRST...THEN BUSINESS

 
This post has been included in California Real Estate News

9 Comments on WHO DO YOU BELEIVE YOUR CLIENT OR THE TERMITE COMPANY

SEP
15
2011
165,839 Points 8 Featured Posts Outside Blog Called Shot Master

Wow, that is twilight zone.   I can understand that they don't look like they are doing much for an inspection, but treatment?   That sounds weird, I probably would have gone out to inspect the issue myself.
5:58pm • #1
680,554 Points 51 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Geez, client needs to pack some boxes. She's moving. Stop doing everyone elses job.
5:58pm • #2
838,594 Points 69 Featured Posts Outside Blog Called Shot Master

Yvette....Actually, I cut to the chase and went to who it matters the most. I told the buyers agent to do just that and then sign off if they are satisfied...He did and he did

Connie...I hear you and actually asked her how her end was doing.....My was moving like a high speed rail

 
6:26pm • #3
548,216 Points 9 Featured Posts Outside Blog Called Shot Master

Richie:

Funny story.  Sometimes it looks like nothing is being done.  The termite guys are professionals.  They do what they say.  Hope that is the case where you are.
7:25pm • #4
483,884 Points 59 Featured Posts Outside Blog Called Shot Master

I never let an inspector near a house without me there, so I've never had a problem like this. I take it you don't attend inspections?
7:54pm • #5
838,594 Points 69 Featured Posts Outside Blog Called Shot Master

Evelyn.....yes dear lady it is the case down by me too....This reminds me of the FSBO folks who think agents do nothing or that they can do "nothing" better and cheaper than agents. When hired, I invoke a Real Estate team that goes to work the minute I sign up a listing...from there, fasten your seat belt.. cause this ride ends at escrow...
7:55pm • #6
838,594 Points 69 Featured Posts Outside Blog Called Shot Master

Cynthia..one of my favorites...I do attend inspections, but what do I know about Termites? I outsource to pros who do their thing and then I involve (via disclosure) all parties to the transaction. My listings, agent remarks, and disclosures make clear to verify and satisfy all things to every-ones standard of satisfaction and not mine...Lets assume the buyer and his agent didn't like the termite inspection or work, then we would proceed with what they did like not what they didn't. Also, the termite people would want to know what the problem was too. Keeping things simple, clear, focused and moving forward has never failed. Too many cooks in the kitchen does

I should mention the report (several pages) turned in by these people had pictures and diagrams showing exactly the problem and treatment required for each area...What else is there to know here?
8:06pm • #7
483,884 Points 59 Featured Posts Outside Blog Called Shot Master

Richie - I know nothing about termites either, never been fond of the little critters. Sounds like your client must have been distracted by a captivating moment on All My Children and wasn't paying much attention to what the termite guy was doing.
8:54pm • #8
838,594 Points 69 Featured Posts Outside Blog Called Shot Master

Cynthia....Ruler of Sonoma County and exclusive agent for Safe Haven Realty....My clients start out wanting to know a lot of things, but before they know it, escrow has closed. Perhaps they can catch my show on their next transaction? Always a pleasure dear lady
11:41pm • #9


What does the graphic say?
Leave a response…

(optional)
Spam Prevention: