Real Estate!
Those two little words. People envision being wealthy in this venture. To be able to create a lifestyle that they never possibly could dream of. That is why many people get into this occupation.
I had bought a house in a very nice area of Stanislaus County, but I went through 7 Top Producing Realtors before I found one that I trusted enough to buy from. Why seven? For the most part because of the arrogance that they demonstrated. The customer service from most of them were almost Zero, and I don't need to be told that I am walking into a kitchen. I felt be-littled!, and many of them took the attitude, well I am going to sell three houses this week, and if you are not signing right this second you were not worth my time. I also got upset over the fact that they were always rescheduling or were late, without giving notice.
This motivated me to go and get my Real Estate License, that summer. Signed up for a class in July and took the test in August. After a delay, since my first broker failed to submit my documentation to the DRE, I finally got licensed in October, and hooked up with an excellent firm in February.
My experiences with these Realtors taught me a lot about this business. First, Always be on time!. Second, Give helpful information, but don't state the obvious while people are going through an open house. Third, This is the most important, always treat everyone with the respect and quality of service that they deserve and want. Fourth, Follow up and do what you say you will do. Finally, dress, look and be the part of a consummate professional.
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You sure picked a good time to get into real estate! If you can survive in this market the rest is downhill. You are right about customer service. Be on time and have the information the prospects need so they can become clients. Good client service is golden and will bring you both repeat clients and referrals.
The second most important thing you should know when you are new is "keep you hand on your wallet". Every body and their brother will be after you to sell you something you don't need. Beware of those selling internet leads and/or other services promising to bring you tons of new leads. Learn how to generate your own business and you'll do fine.
Good luck.