OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT

For home sellers and buyers looking to purchase an OCWEN Short Sale property in Oklahoma, BEWARE! As of a couple weeks ago (September 2011) the OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT was an available entity that processed ALL Short Sale Offers.

OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT

Realtors and home owners working an OCWEN Short Sale: Ask what department you are talking to as you may erroneously think you are speaking to OCWEN'S DISAPPEARING SHORT DEPARTMENT. Customer Service representatives do a cursory review of the notes in their system and give you the easiest answer they can find to move on to the next call. I recommend taking copious notes with dates, times and the customer service representative's name so that you may guide the next representative through their own system. Ridiculous! Yes, you will have to do OCWEN'S DISAPPERIG SHORT SALE DEPARTMENTS' job for them. This will take up to 25 minutes (my experience on the many calls I have made) to get through their hold time and provide proper tutelage for their reps.

Only after asking if I was speaking to a Short Sale Representative was I informed that they no longer had a Short Sale Department, only Short Sale Negotiators who do NOT take calls. Due to high call volume and their inability to handle the influx of calls, they changed their system of processing all Short Sales. OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT must now schedule an "appointment" to call YOU to discuss any offers that are currently being reviewed. They emphatically insist that you be available at the scheduled time and that it is your responsibility to call if you are unable to make the appointed time as they are extremely busy. However, upon making this appointment in which they require you to block out a two hour window and be available to a fax and computer....they DID NOT CALL.

Luckily my cell phone goes with me and waiting by the phone is no longer a tethered event, however, no call ever came. I called OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT AGAIN to ask that a supervisor call me immediately. Surprisingly (insert sarcasm here), no call ever came. This is an ongoing celebration of the OCWEN'S DISAPPERING SHORT SALES DEPARTMENT ineptitude.

Not only is OCWEN disregarding four sets of lives (the seller, the buyer and two sets of agents working to help our clients) but they are disregarding the vast amount of money lost in this transaction. Money that will eventually trickle down to our markets by way of lower property values when it does sell at Sheriff's Sale for considerably less than the value of surrounding homes in the area.

I don't know where this Short Sale will end up, but I can assure you that this agent has spent countless hours speaking and guiding OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT (when they did have a department) through their own system. Oklahoma home owners and buyers involved in an OCWEN SHORT SALE, hold on, you're in for a bumpy, long ride.  

For questions or a free, no obligation list of homes in your area contact me.



 

 
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4 Comments on OCWEN'S Disappearing Short Sale Department

SEP
24
2011
311,163 Points 9 Featured Posts Outside Blog

I understand Valerie, having experienced "The Disappearing Short Sale Department" with Ocwen myself! They are no longer taking calls was the same answer I got! Well said post.
1:12am • #1
SEP
25
2011
2 Featured Posts Called Shot Master

Tracy Lee,

Whew! I thought it was just me!! Infuriating, exasperating and frustrating all at the same time. How we are supposed to "sell" their inventory when they are no longer available for comunication. 

Thanks and good luck to you, keep me posted.
10:47am • #2
MAR
04

Hello, 

I am going through a horrible experience dealign with OCWEN too.  There's only 18 days left until there's a foreclosure sale on 3/22/2013, AND the loan was transferred from Homeward to OCWEN on 2/28/2013.  Here's a brief time line:
2/15/2013: letter from Homeward stating the OCWEN will be new servicer
2/21/2013: letter posted at property announcing sale date 3/22/2013
2/22/2013: short sale package submitted
2/25/2013: Homeward rep confirms receipt of package but asks for RMA. i explain that foreclosure is within 30 days and there file does not qualify for HAFA. HAFA opt-out form submitted to Homeward.
2/28/2013: loan transferred to OCWEN

I've been calling both old servicer Homeward and new service OCWEN. Homeward doesn't want to deal with me. OCWEN has no information. Mean while, time is ticking. It's so unfair that a foreclosure date is nearing and the servicer has no idea what's going on. There should be a temporary freeze in foreclosure if the loan is being transferred...WHAT CAN I DO???????

Frustrated and deperately doing anything I can to help my client.
11:39am • #3
2 Featured Posts Called Shot Master

Samantha Lee,

 

I am sorry for your frustration and understand it very well. I had the worst time with OCWEN and now I am going through the very same thing you are going through with Bank of America. 

I eventually got the OCWEN short sale sold but not before it was scheduled for a sheriff's sale, then pulled from sheriff sale the DAY OF THE SALE and then finally approved and sold. It was a horrible transaction for everyone involved and OCWEN could've cared less. I just called every day, don't know if that was the determining factor or what. 

Follow this link and if possible, join this group. Short Sale Superstars are an incredible resource for asking and finding out information. I am sure someone may have had a sale with OCWEN recently.

http://shortsalesuperstars.com/forum/topics/ocwen-1

I hope this helps. Please feel free to call me if you have any questions. I am sorry I couldn't be any more help. 
5:48pm • #4


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Valerie_duncan_1

Valerie Duncan Stewart, Real Estate Agent-Broker, OKC, OK

Oklahoma City, OK

More about me…

(Metro First Realty)

Address: 3232 W. Britton Road Ste. 277, OKC, OK, 73120

Office Phone: (405) 242-4004

Cell Phone: (405) 210-6292

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Providing news, events and commentary on Real Estate in the OKC Metro Area.


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