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For home sellers and buyers looking to purchase an OCWEN Short Sale property in Oklahoma, BEWARE! As of a couple weeks ago (September 2011) the OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT was an available entity that processed ALL Short Sale Offers.
Realtors and home owners working an OCWEN Short Sale: Ask what department you are talking to as you may erroneously think you are speaking to OCWEN'S DISAPPEARING SHORT DEPARTMENT. Customer Service representatives do a cursory review of the notes in their system and give you the easiest answer they can find to move on to the next call. I recommend taking copious notes with dates, times and the customer service representative's name so that you may guide the next representative through their own system. Ridiculous! Yes, you will have to do OCWEN'SDISAPPERIG SHORT SALE DEPARTMENTS' job for them. This will take up to 25 minutes (my experience on the many calls I have made) to get through their hold time and provide proper tutelage for their reps.
Only after asking if I was speaking to a Short Sale Representative was I informed that they no longer had a Short Sale Department, only Short Sale Negotiators who do NOT take calls. Due to high call volume and their inability to handle the influx of calls, they changed their system of processing all Short Sales. OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT must now schedule an "appointment" to call YOU to discuss any offers that are currently being reviewed. They emphatically insist that you be available at the scheduled time and that it is your responsibility to call if you are unable to make the appointed time as they are extremely busy. However, upon making this appointment in which they require you to block out a two hour window and be available to a fax and computer....they DID NOT CALL.
Luckily my cell phone goes with me and waiting by the phone is no longer a tethered event, however, no call ever came. I called OCWEN'S DISAPPEARING SHORT SALE DEPARTMENT AGAIN to ask that a supervisor call me immediately. Surprisingly (insert sarcasm here), no call ever came. This is an ongoing celebration of the OCWEN'S DISAPPERING SHORT SALES DEPARTMENT ineptitude.
Not only is OCWEN disregarding four sets of lives (the seller, the buyer and two sets of agents working to help our clients) but they are disregarding the vast amount of money lost in this transaction. Money that will eventually trickle down to our markets by way of lower property values when it does sell at Sheriff's Sale for considerably less than the value of surrounding homes in the area.
I don't know where this Short Sale will end up, but I can assure you that this agent has spent countless hours speaking and guidingOCWEN'S DISAPPEARING SHORT SALE DEPARTMENT (when they did have a department) through their own system. Oklahoma home owners and buyers involved in an OCWEN SHORT SALE, hold on, you're in for a bumpy, long ride.
For questions or a free, no obligation list of homes in your area contact me.
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.