On the Big Island of Hawaii we have run into a lot of issues lately with quality control on VRBOs (Vacation Rentals by Owners).  Although some guests do have positive experiences, the horror stories of renting through VRBOs is multiplying to the extent that I believe it is hurting my business as a vacation rental company.

The most common issue of late are guests arriving to a dirty vacation rental and not being able to get a hold of the owner on the mainland to have it taken care of.  In these cases either the owner did not have an on-island contact or they were unresponsive.

Is anyone else having similar issues or have any thoughts?

Here is a post I wrote about why I think it is better to go with a management company versus a VRBO

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5 Comments on Management Companies vs. VRBOs

SEP
21
2011
587,896 Points

Hi Rob, I have both good and bad experiences with  both VRBO's and Management Companies.

4:11am • #1
1,024,230 Points 66 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I've taken 2 residents over the last few months who could not get into DIRTY rental properties self-managed by DIY landlords.  The owners had No check out procedure and No cleaning resources

6:19am • #2

Wallace,

The problem I have is that I deal with vacation rentals and the rent is typically paid well in advance of their stay so the renters have a tough scenerio; do they switch condos and risk possibly not getting their rent back from the original owner or do they just clean the place up and stay there and not worry about a possible financial loss.  Pretty sad when we are talking aboug luxury places that rent for $300-$600/night.

1:50pm • #3
379,375 Points 5 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Rob, 

Was just talking with a neighbor on our morning walk about if Homeaway.com would be a safe avenue to book a London flat for a week next year.  It's a big consideration, as she wanted to know that if there was a problem she had some recall!  

All the best, Michelle

2:20pm • #4

Michelle,
I am not sure how much you keep up with HomeAway, etc, but due to VRBO issues HomeAway is tarting to move more to promoting the management companies.  Soon their site will allow you to know which properties are professionally managed.  I thought that was a pretty smart move as they are the biggest stakeholders in the vacation rental industry and want peoples experiences to be good.

2:33pm • #5


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Rob Dalton

Waikoloa, HI

More about me…

Waikoloa Vacation Rentals

Address: Kolea at Waikoloa Beach Resort

Cell Phone: (808) 987-4519

Email Me

I own a vacation rental business at Waikoloa Beach Resort on the Big Island of Hawaii. You will enjoy information about Waikoloa, industry news, as well as info on my vacation rentals and company. Since owning Waikoloa Vacation Rentals I also got into the online marketing aspect of the business. From time to time I will blog about industry news and information related to online marketing.


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