It was not all that long ago that I purchased my home here in Maricopa, Arizona. I tried working with more than one agent while I was looking for my home and considering what I wanted to purchase. One of the biggest complaints that I had while I was looking for my home is that many agents are too lazy or unwilling to set up a client search so that I could see what was available. Of course this is the reason for my changing agents in the process. If the agents would have taken care of me and set up a client search like I had asked for then I probably would not have changed agents. I was not even looking at the cheaper houses that were out there. I was looking for something nice and I knew that my agent was going to make a decent amount of money on the home that I purchased. Despite this fact and the fact that I repeatedly asked a couple of agents to set up some sort of a client search the agents just would not do that for me. There was very little customer service while working with these agents. Luckily I had a lender that I knew that I could trust here in Maricopa, Arizona and so I went to him and asked him what that he would suggest given my current situation. He finally got me to a realtor that knew how to treat clients that were looking for homes and how to set up a client search so that I would have the ability to see what was out there. Guess who got the sale and the commission that went with it? Now that I am a realtor I am looking forward to someday conducting a transaction with the realtor that took care of me. This just shows that it pays to deliver great customer service.
Now that I am a realtor I try to remember what that I did not like about other realtors so that I make sure that I do not become like they are. I also try to model those good qualities that I see in other realtors. As you can probably guess, one of the first things that I do any time I get a new client is to set up a client search. I know some realtors are extremely busy and they think that they don't have time to do some of these things like setting up a client search. However, my stance is that if they are too busy to handle more clients then they should not take other clients. There are plenty of us out there that are willing and able to take care of the clients and strive to deliver excellent service.
As I am sure you can see I strongly believe that one of the first things that should be done any time that you get a new client is to set up a client search. How else other than a client search or website is a client going to know what is out there? There are alternative sources for finding properties but as anyone in the business knows these sources are not always the best sources and are many times not up to date. Do you really want your clients turning to these sources when it is so easy to set up a client search that has accurate information? I know I don't want my clients turning to these sources if I can prevent it.