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Short Sales- Who Is Responsible When Someone Breaks Into My House?

By
Real Estate Agent with The Gasset Group & Get It Done For Me Virtual Services 13253167-SA00

Short Sales- Who is responsible when someone breaks into my house? 


wellington short sale agents Here is a question that came up from a seller who is short selling their home. I took the words and changed them up so the words are mine but not my house:) No, we are NOT short selling our home. 

"My home is listed with a licensed Florida real estate broker. We have a sign on our property that our house is for sale. The sign is from my real estate broker. We have a lock box on the house for showings and my house was very nice and even furnished. 

We moved out of our home when we were relocated for a job. But we have someone who comes to clean our pool and take care of the yardwork.

The bank sent one of those companies that secures the properties. The bank knows we are doing a short sale. We are in the process of it right now. These companies are supposed to make sure the house is not abandoned and if it is abandoned then the company is to secure the property. The bank knows that we are not in the house but we have insurance on the house and we pay the HOA fees. 

The company used some kind of metal cutters to cut off my agent's lock box. Then they removed my agent's for sale sign and posted a sticker in the window. 

The house was buglarized after this took place and the burglars took all of the furniture, the air handler and the appliances. Now the house looks terrible! " 

We know this happens to homeowners who are working on a short sale with their lendersOur immediate advice is for you to get an attorney right away. Some attorneys are saying that your lender is responsible for the damages in a situation like this. 

The note you signed at the closing when you bought your house said that you would take care of your house and NOT abandon it. If you did happen to abandon the property than they, the lender, has a right to secure the property. However, in this situation your house was not abandoned. 

In fact it was listed for sale with your real estate agent. We along with most agents we know check on our vacant listings and make sure they are secure. So there was no issue with your property not being secured. 

The company that took off the lock may be a party to the case however, they were hired by the lender to secure the property. The lender also knew that you were in the process of doing a short sale. 

Therefore, it appears the responsibility lies on the lender. It would be interesting to see how a case such as this would be decided by a judge. 

What do you think? 


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In real estate we service Utah County, Salt Lake County, Wasatch County, Tooele County. This includes many towns and cities. Some of which are: Provo, Orem, Salt Lake City, Draper, Springville, Spanish Fork, Payson, Lehi, American Fork, Vineyard, Saratoga Springs, Eagle Mountain, Pleasant Grove, and more. 

Katerina Gasset is a real estate agent who is also a digital marketing strategist, website designer and consultant for real estate brokerages, agents, entrepreneurs and small business owners. She is also the owner of Get It Done For Me Virtual Services. 

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She develops products and online courses to empower real estate agents to reach their marketing, SEO, social media and branding goals. Katerina Gasset is a blogger, author, podcaster, and keynote speaker.  

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Comments(11)

Adam Tarr
MavRealty - Phoenix, AZ
PC -GRI, ABR, CDPE, RSPS, ePro - Designated Broker

While it is understandable that lenders are attempting to make sure that properties aren't abandoned, they hire companies that don't necessarily have the lender's or seller's best interest in mind, but only their own.  In this situation, it is clear that the property wasn't abandoned, and the company hired to "secure" the property should have reported this to the lender.  But they won't make their money that way.  It would be nice if there were some checks and balances to insure that this situation doesn't occur, but given how the banks have handled everything over the last few years,  I think it is doubtful we will see it.

Sep 25, 2011 10:26 AM
Florida Tolbert Team Keller Williams Advantage
Keller Williams Advantage III Realty in Lake Nona - Orlando, FL
Keller Williams Land Luxury Division Specialist

I tend to agree.

I am not a lawyer though many of my counterparts think I should be.

I say contact an attorney and have them send a certified demand letter to the lender that their agent caused damage to your property and their changes allowed it to be burglarized.

I know your HO insurance will pay, but the deductible should be the lenders responsibility.

Good Luck.

Sep 25, 2011 11:20 AM
Rodney Mason, VP of Mtg Lending
Guaranteed Rate NMLS# 2611 - Atlanta, GA
AL,AR,AZ,CA,CO,FL,GA,IN,MI,MS,NC,NV,SC,TN,TX,VA,WA

If the property was furnished or still had the owner's contents, then it would not appear abandoned.  However, if there was no furniture and anything left in the home, then it could definitely appear vacant and abandoned to anyone the lender sent out to check on it.  I would think the bank would not be sending anyone out if the mortgage payments were all being made on time. 

Just because someone is trying to do a short sale, doesn't mean they have not abandoned a property. 

Sep 25, 2011 12:03 PM
Stacia Whatley
Hawkins-Poe Inc. - Gig Harbor, WA
StaciaSellsHomes Your Western WA Realtor®

I have never heard of a lender securing a property while in the short sale process. The home owner still technically owns the home at that point. Something seems to be missing from this story. Not sure what it is, but it just seems not complete. 

Sep 26, 2011 04:38 PM
Steven Cook
No Longer Processing Mortgages. - Tacoma, WA

It would be interesting, if anything that was stolen was identifiable, to check with some resale places, and see if someone tried to sell them.  Almost sounds like the company sent to secure the property may be in cahoots with the theives.

Sep 27, 2011 08:53 AM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate

The only time I have seen this happen is if the home has gone to a Sheriffs Sale, then the REO agent drives by weekly to check on it. 

I have asked many of my sellers to move a relative in, so cars are there so they won't have the Abandoned placed on the house. 

Even if they do, on the door is a sticker that says to call if the home is not abandoned. So in one case I had buyers who were buying a short sale and while we were there doing the inspecion the note was placed on the door. 

Weird with 3 cars there.

I took it off, came home and faxed to the listing agent. 

 

Sep 28, 2011 02:33 PM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

Stacie- The story is complete. This happens all the time here. Many times are sellers are going to their properties and having to hire locksmiths to come and change the locks back to them. We have also met locksmiths at our listings where these companies come and change the locks. 

In my post- I state the fact that when you buy a home with a loan from a bank- in the mortgage instrument you sign that goes along with your promissory note, there is a clause that states that you promise not to abandon the property- and the bank has the right to come and check on the properties. They send drivers by all the time when you are just 45 days late on making your mortgage payment to see what your property looks like and how you are taking care of it. It is their business. It happens every day, it is their right... 

but along with taking action on that right.. they also then would likely be ruled in court to also have a responsibility when they make the wrong decision or for the actions of the companies they hire to secure the properties. Katerina 

Sep 28, 2011 04:29 PM
Jim Little
Ken Meade Realty - Sun City, AZ
Your Sun City Arizona Realtor

Even at this late date, no horror story about short sales suprises me. The same goes for foreclosures.

Sep 29, 2011 04:37 AM
Yolanda Hoversten
Self Employed - O'Fallon, IL
Referrals for O’Fallon, IL & the Metro East

I guess it depends on who defines the word, abandoned.

Oct 11, 2011 12:25 PM
Diane Wheatley
Move Up Properties - Rancho Cucamonga, CA
Broker, SoCal Real Estate Expert (909) 815-4499

I have several short sale listings.  A majority of them are occupied by the homeowner.  Occassionally I have sellers who are fed up with the process and wind up moving out prior to the short sale completion but they typically remain in the area and continue to check on the status of the property as we also do.  However, I currently have a short sale listing where the homeowner has moved on and out of the state completely.  After the home had been vacant for about a month the lender slapped a vacancy sticker on the window and changed the locks.  I immediately contacted the lender to inform them that I have a buyer in escrow ready to close the short sale transaction.  The bank sent me the key Fedex. 

After two buyers have walked during the purchase process the home has remained vacant and unfortunately vandalized several times.  Apparently the rear slider doors have been lifted out of the tracks and removed for easy access.  I believe that I resolve this security breach with each subsequent visit only to find another avenue discovered for entry.  The condition of the home is slowly disintegrating to the point that it is far more of a burden on me than an asset.  The particularly interesting aspect to this story is that Bank of America has never set a foreclosure date on the home.  It appears as if they do not want to take it back.  So I ask myself, who is ultimately on the hook for liability with regards to this home? 

Feb 28, 2012 03:25 PM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

Diane- The seller is liable. He is still the homeowner. The bank only is there to protect their asset. Some assets are too costly to protect:) 

 

Feb 28, 2012 11:11 PM