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Is Listening A Vital Step In Giving Top Service In Real Estate Transactions?

By
Real Estate Agent with ERA Realty Center

I say a resounding, "Yes!"  I recently read an article by Brian Tracy in a blog from Steve Florio of Mortgage Family titled, "The Key to Sales Success."  I agree that "The ability to listen well is absolutely indispensable for success in all human relationships."  That's true for sales as well as in life.  I was very impressed with his article.

The only way we can give a client the service he deserves is by listening to what he wants and needs.  We have to be interested in their thoughts and feelings, as Mr. Tracy points out, in order to provide the needed action and service.

Later in the article he says, "Top salespeople practice the '70/30 rule.'  They talk and ask questions 30 percent of the time while they listen intently to their customers 70 percent or more of the time..."  What a perfect ratio!  He definitely doesn't believe the 'gift of the gab' is a good trait for a sales person.

For top service and a listening ear with all of your real estate needs, please call the Janet Naisbitt-Bagley team at ERA Realty Center at 435-865-1019 or 800-934-3742 or email naisbitt@infowest.com.

For information on homes for sale including short sales, foreclosures, new construction and other bargain-priced values, please search the mls at www.homesincedarcity.com.  Janet's team can help you with every home, so please call for your free tour today.

Pacita Dimacali
Alain Pinel - Oakland, CA
Alameda/Contra Costa Counties CA

Too many people think they show how smart they are by talking when in fact, the opposite may be true.

There's a question about why God created two ears and only one mouth. So that we can listen twice as much as we speak.

 

Oct 11, 2011 01:18 PM