Okay, this has got to be one of my biggest pet peeves in appraising. I spend time on my reports, I don't churn and burn appraisals. I do my research, look at the sale statistics, find the best comps and put meaningful data into my reports.

In the neighborhood section of the report there are some checkboxes for housing trends: Property Values, Demand/Supply, and Marketing Time. All three lines have three checkboxes each to indicate the trends. If I check the box that indicates property values are declining I back up that decision with statistics in one of the paragraphs below. For instance, last October the average per square foot price in the neighborhood was $188, and it is now $138. Declining values, right? Without a doubt, I will get a call or an email from the lender, the underwriter wants you to check the box indicating stable values. Huh? Does the underwriter have their head in the sand. Declining values are all over the news!

I get the same thing with Demand/Supply. I'll check oversupply and put in the paragraph below that the neighborhood has only average X number of sales a month and with XX number of listings on the market there is 14 months of supply. How is that not an oversupply?

On the other hand, I've checked stable in a neighborhood and have been asked to change it to declining. Okay, but that's not what the data indicates.

Anyone else experiencing the same thing? How are you handling it?

 
Post is included in group: Appraisers

15 Comments on Frustrations with underwriters - an appraiser's perspective

OCT
29
2007

An issue was addressed last week in AppraisalToday pertaining to altering reports and appraisers being requested to change the boxes checked indicating an increasing, stable, or declining market.  The responding conclusion is as follows:

If the appraiser is aware that a market is declining and
intentionally reports it otherwise, he or she is in violation of the
ETHICS RULE. If an appraisal report indicates that property values are
"stable" when they are actually declining and the appraiser's data
supports the conclusion of declining values, the report is misleading and
in violation of Standards Rule 2-1(a). In addition, if the appraiser does
not properly recognize that a market is declining, he or she may also be
in violation of other requirements in STANDARD 1, as well as the
COMPETENCY RULE.

Do the proper and through research, document your files, check the applicable boxes in the report for the correct data conclusion, and stick by it, regardless of what the lender, underwriter, or anyone else WANTS you to indicate.

 

5:07pm • #1
OCT
30
2007

Of course you don't want your appraisals to be misleading, but how are you actually handling that phone call from the lender? Do you ask for direct contact with the underwriter, do you just flat out refuse, do you try to educate your client, do you even question your analysis?

12:35am • #2

If you receive a phone call - CYA - have the lender(LO or whoever your client contact is) send the underwriters, reviewers, or contact persons request for changes in an email.  Get it in writing to document your work file.  Document your response for your work file also.  Double check your research, data, and conclusions.  If there was an error, correct it.  If your data is correct and justifies your conclusions, respond with an explaintion to that fact.

Borkers/Lenders/LOs and others know if they can get an appraiser to change a report (for the deal to work) the liability, down the road, falls back on the appraiser - not them.  Once an appraisal report has been
transmitted to the client, USPAP does not place further responsibility on the appraiser for the client's use (or changes they make) of the report.  There are plenty of appraisers willing to cross the line for business ($) across the country, and are gradually being weeded out thru litigation.  We all need to ask ourselves - "do I want to be part of the solution, or part of the problem of our profession?".

9:42am • #3

Hi John,

When the market started to decline, I have found similar underwriter questions on a daily basis.  I now include and refer to excel graphs in each report that gives a more potent visual to the underwriter.  IMHO, many underwriters don't truly understand absorption rates, inventory levels, and what factors are considered relevant to determine a declining market. 

 

 

10:17am • #4
Robert, I think you are right on the mark about underwriters' understanding of the neighborhood analysis. I had one lender call and ask me to change decling to stable "because the underwriter says the comps support the value." Huh? Of course they support the value...the house was priced correctly, but that has no bearing on wether the market is declining or not. Comps can support values in any market.
10:37am • #5
3 Featured Posts

I have Underwriters ask for the silliest things (especially lately).  I always have them (Underwriter or Broker) send it over in writing for my file and request that I have their number or they call me (it's about as rare as getting a Realtor to call me back on one of their past listings, however).

I will paste their request directly into the addendum.  Usually I just cut and paste verbiage that was already in the appraisal report as responses and send it on it's way. 

In regards to the 'Declining, Stable Increasing' boxes... although we are in an increasing market, no one tends to believe it.  I will often check 'Stable' if the increase is less than 5% in an area over the past 12 months, but I also enter the increase or decrease in that time and reference my source.

7:51pm • #6
NOV
02
2007
It is interesting here in Los Angeles County that zip codes side by side can have completey different markets.  Some zip codes show signs of an increasing market with multiple bids over asking while others have multiple listings with huge reductions and concessions.  Our market here is currently in a huge fluctuation, and in some areas where a zip code divides a street or nieghborhood, I have been asked if a comp is REALLY comparable and to justify/explain it's use or non use just by it's zip code as that can be an indicator/influence.  Just like Sara - I always ask for changes in writing, rarely do I get it, but if I do, I copy/paste the info as well. 
7:52pm • #7
NOV
03
2007
Sara, Jeremy - We have some increasing markets here in Kern County too. Actually we have quite a varied market like yours, Jeremy. It all just depends on the neighborhood. Most of the time my lenders send their request via email, so I always have a written record of the requests, but I haven't pasted the request into my addendum. I think that is a great idea though.
12:00am • #8
NOV
07
2007
Wow I didn't know there were any markets where values are appreciating in Kern County.  Whereabouts?  I believe there may (CYA verbiage) be some areas of Orange and LA county that are stable or even increasing.  Seems like some of the more upscale neighborhoods can fit this desciption.  I wouldn't change my report to stable from declining or vice versa unless I can be given compelling evidence that I checked the wrong box.  I am the appraiser-I did the research and I (and my supervisor) are responsible for what is in that report.  Banks are making lending decisions on the information I provide in my reports. 
9:26am • #9
NOV
12
2007
Rita - I didn't think there were any appreciating markets either, but there are. I always second guess myself and run the numbers again though. It just all depends on the neighborhood.
5:24pm • #10
JAN
25
2008

John, I have been stating the average sale prices for each of the past four quarters in my report. Below is an example of one of the statements that I include. This one happened to be stable. Of course whether it is increasing, stable or declining, dictates what I state. This is not the entirety of what I explain but this part of it gives a clear picture to the reader of the report. I have not received any calls from underwriters or anyone else to address this part of the report. As you already know, having a clear understanding of what the subject's market area is has great importance to the validity of the information.

Example:  The last 12 months has shown a stabilization of values. 2007 average quarterly sales prices are as follows; 1st Qtr: $280,000, 2nd Qtr: $264,000, 3rd Qtr: $266,000, 4th Qtr: $278,000.

4:15pm • #11
It is always annoying to be hired to give expert advice, only to be told you gave the wrong advice by the person who hired you. I always like having them read the comments back to me over the phone and then explain how their change fits the data.
5:09pm • #12

Ask them for their data indicating a stable market then ask them for a copy of their appraisal license and copy of E&O.

 

Definately get it all in writing.

6:34pm • #13
FEB
01
2008

I recently did an appraisal and checked the declining box. I haven't heard anything back yet as it's only been a few days. I'm sure that call is on its way soon. My frustration is when they ask you for off the wall requests like changing the address from st to street or to correct the address in the report because it doesn't match the mailing address and it is all explained clearly in the report that the address you used was the address on file with the county auditor's office and the mailing address is set by the post office. I had an underwriter request that I remove the word Wednesday out of the date of a report. I guess some people have WAY too much time on their hands now that things have slowed down. Way to stick to your guns John. Maybe if enough appraisers tell these people NO they will get the hint and stop asking us to look the other way when we do our reports.

Kenneth J. Miller

www.miller-appraisals.net

8:49am • #14
FEB
04
2008
David, Greg and Kendall - first of all let me apologize for taking so long to return comment. I've been away from AR for awhile...I'll have to post on the situation that led to my unplanned leave of absence. Anyhow...

David - I think including the average quarterly sale prices is a great way to present the data. I include average per square foot prices from 12 months ago and 1 month ago; then I include the average for listings. I'm 
getting fewer calls, but I think that has to do more with the underwriters finally realizing that we are in a declining market and there is no hiding it. I'd like to get your input on how you define increasing, stable or declining though.

Greg - I can't agree with you more. What a slap in that face that is every time. I just had an underwriter tell me that the list price to sale price ratio 
can't be 100% in a declining market. Huh? Of course it can. Besides, all I am doing is reporting what MLS indicates.

Kendell - I'll remember that for next time. I wish I had thought of that when they commented about the list price to sale price ratios.

Kenneth - I've had some of those off-the-wall requests too. On a condo...can you put the unit number in the address...it's right there after the street name in the field called unit #. Sheesh.
10:16pm • #15

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John Fariss - Appraiser Bakersfield, CA

Bakersfield, CA

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Fariss Appraisal Services

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