The name of the game in real estate is real estate listings.  Now that does not mean to take every listing...it just means to take saleable listings, listings that are going to sell. Even these days, saleable listings sit longer on the market, sometimes saleable is just not enough.

 

I know the mind set Joe Blow will take it, my theory is let him...the most inventory does not necessarily mean the most money in our pocket...

I guarantee if you are not selective..it will cost you big money in the long run.

Skills you should sharpen...

Has this happened to you?  Answer the questions truthfully...

You present an offer and a seller will not even negotiate, takes so personally they hang up on you.  Did you do your job effectively? 

Did you explain the selling process to the sellers in a manner that they would understand or did you use your business lingo and perform the stereotype Real Estate Agent hit and run?    That means pick up the listing and gooooooooo.

The seller calls because they has not heard from you in 3 weeks...just wants to know what is going on.  Ask yourself did you do your job effectively? 

Doesn't it speak for itself if a customer has to call their agent for a little comfort and to have to be the one to lead the communication.

The seller wants to overprice the property, the sad part it is now in the Multiple Listing Service with the seller's price they thought their property was worth and your information right next to each other.  Oh Brilliant...your name in lights!

If reputation is all we got, what have you just done to yours? 

Tenants occupy the property.  Have you met them and attempted to build a rapport with people you will have to interact with regularly?  Have you explained what to expect and to give them reassurance after all selling this property will affect their lives too.  Comfort them you will need their total cooperation.

Do seller's properties still look like seller homes once they are on the market?  What would be a solution as an alternative to get that property sold? Is it price reduction, staging or repairing or possibly leaving their property?  Do you have the guts to tell them?

Phrases tha t may help you with seller's...Same phrases...different seller's..different scenerio's 

 
 
"I understand how you feel about the offer but as a real estate professional my job is to keep you on your mission.  That is to get your property sold!  Based on factual numbers in the MLS and the media...the offer you received is not too bad."
 
"Thank goodness after all this time being on the market, you received 2 offers.  Most seller's would say lucky you!"
 
" xxxx is a great starting point....something that I feel you could work with. I am not going to try and convince you one way or the other as what you should do but keep in mind our mission is to get your property sold. "
 
"That is why you hired us in the first place. I am simply presenting the facts."
 
"I know you feel that this offer is too low but if you were to counter back at a price acceptable to you what is the worst thing that could happen? 
 
Another counter.or rejection..possibly getting closer to a price that is more acceptable to you."
 
"Let me share with you some info.... You say you received 2 offers at xxxxxxx...that tells me that is what a ready, willing and able buyer is willing to pay today.  Possibly more but we will never know because you will not counter."
 
These words come out of my mouth constantly among other's.  The consumer needs us be upfront, be forthright but most of all be ethical. These are just a few conversations that I have with sellers....how about you? 
 
Are all of your seller's satisfied customers?  What are some of your meaningful conversations?  Will they produce the same results for you in 2008 or can you stand to improve?
 
 

50 Comments on Re-Evaluate Your Listings Now...Don't Make The Same Mistakes in 2008!

NOV
03
2007
Localism Sponsor
Nice post. We must truly be ready to re-evaluate our game plans on listings on a regular basis in this market. It's tough, but that's the way it is.
5:58pm • #1
2 Featured Posts
Excellent post Midori. I am a firm believer in doing buyer/seller counseling and making sure they under stand the process from start to finish. That way there will be no surprises and they are prepared for whatever can happen.
5:58pm • #2
1 Featured Post Outside Blog
Great comments. I strongly believe in seller education, and while that is not always enough to get them to do the right thing, all we can offer is our advise and support (and, of course, our marketing and hardwork!).
6:13pm • #3
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Keisha-that's right..those that are flexible will make it...those who cannot or will not change..won't.

Monika-I agree,  I would rather get out all of the objections upfront..then to find out later at the end.  No suprises...they pop up enough don't they? 

6:20pm • #4
464,326 Points 89 Featured Posts Localism Sponsor Outside Blog Hit Router
Keeping your eye on the ball is the most important thing. I had a seller almost say no this year over 1000.00 on a 380K home. I couldn't believe it. I kept bringing them back to look, your in your dream home, built from scratch ( it cost over 600k) move on with your life.
6:22pm • #5
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Holly-you are right it is not always enough...we have to master the support part...the truths and reality.

Missy-That would have been so frustrating to deal with.  Seller's really need to be flexible NOW or they will kick themselves later... 

6:27pm • #6
535,871 Points 236 Featured Posts Localism Sponsor Outside Blog

Well done Midori. One of my pet peeves is when one of my sellers calls me. It is my firm belief that my seller should NEVER have to call me for an update. If they do, it means I have not done my job of communicating with them,

There's a lot of gold nuggets in this post Midori. I hope your agents are reading this stuff. It's excellent advice.

6:40pm • #7
130,452 Points 9 Featured Posts Outside Blog
Midori, I think this past month has given you even more training material, hasn't it... You've done a fine job throughout all of it too.
6:42pm • #8
364,492 Points 62 Featured Posts Outside Blog
Midori, you're right on the spot, again.  I don't think I've every re-evaluated or pulled as many "rabbits out of a hat" as I've done this year.
6:45pm • #9
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Broker Bryant-I love when you visit... I don't understand why a seller would ever have to ask for an update...I think the agents are catching on.

Lysa-Oh yeah,...what a ride...Thank you ..and I have to say the same right back at you...my right arm.

 

6:49pm • #10
184,355 Points 11 Featured Posts Outside Blog

Midori, Thank you again for your guidelines. If an agent called their seller once a week to let them know what has been going on (even if there are no reports) sellers wouldn't have to wonder what their agents have been up to.

7:05pm • #11
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Chris-I know exactly what you are saying...its time now to take back our profession...seller's must be flexible if they are really serious about selling.

Mana-my pleasure but you would be suprised how many agents do not follow up! 

7:13pm • #12
314,435 Points 45 Featured Posts Outside Blog

Hi Midori - BB is right, lots of nuggets in this post!  My goal is to always set expectations and to thoroughly explain the whole process, start to finish.  This year I've changed the way I do some things, and my sellers have certainly benefited from that, as have I.

Ann

7:43pm • #13
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So unrelated, but it's Saturday night and I'm on my second Parrot Bay.  My daughter said, hey mom, she looks just like you, but different!  And, that's just like our car "freshener."  (Meaning the pink ribbon).  Another great post, Midori...

  Lili

8:10pm • #14
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Ann-I agree I would rather the customer hear it from me first than from any other source.  Yes, I think being flexible was so very important.

Natalie-Thank you...is that your daughter?   

8:19pm • #15
376,542 Points 13 Featured Posts Localism Sponsor Outside Blog
This was a great post.  It is so important that we price our listing correctly, educate and communicate constantly with our clients; failure to do so could be costly.
9:17pm • #16
521,400 Points 102 Featured Posts Localism Sponsor Outside Blog
Now that's what I'm talking about. Making sure to educate is so important so the client is not left in the dark and know what is going on throughout the whole process...and guided in the beginning so they feel comfortable and at ease.  You do a wonderful job here with your posts Midori and I just know that we all benefit from them. Thank you!
9:30pm • #17
5 Featured Posts
I very much appreciate this post, Midori, and it comes at a great time.  It's right about now that I'm re-evaluating this year and gearing up for the upcoming year.
9:30pm • #18
Great Post and so true! I hope all agents will see this one!
9:34pm • #19
121,086 Points 6 Featured Posts Outside Blog
I loved this post. I bookmarked it. Thank you and keep up the great work!
10:00pm • #20
2 Featured Posts

VERY WELL SAID my friend! 

It's obvious you are the true Professional!

All the best,

Beth

10:30pm • #21
4 Featured Posts
Great post.  I have definetely added one requirement to my listing acceptance....the seller must have proof that they are in good standing with their mortgage lender.  Let me tell you having one go foreclosure and you don't know it is not a fun road to travel.
11:09pm • #22
1 Featured Post Localism Sponsor

Midori - yes, that's my daughter.  Lili's adopted from China.  She was very excited about your picture and then helped me choose one to post here!  I hope  you don't mind!   

11:23pm • #23
NOV
04
2007
9 Featured Posts Localism Sponsor
Excellent post!  There was book called Crucial Conversations that I always meant to read, but never quite got around to doing.  The way that we frame an issue and set the stage for a discussion about a senstive issue is so important.  We are so busy that we tend to go right to the point and get impatient when our clients don't trust our judgment.  I've noticed that some of the most successful real estate agents were teachers or educators in their previous profession.  I suspect the reason for their success is that they understand how to present things to their clients in a way that brings them along in their thinking on an issue. 
12:25am • #24
2 Featured Posts

Midori,

Fantastic post! That is some great ideas you have there. It is absolutely necessary to follow through and keep the sellers informed during the selling process. Gail made a good point about educating the sellers. That is why teachers and educators are good negotiators because they know how to relay the message. Bookmarked!

Dave

1:44am • #25
472,063 Points 83 Featured Posts Localism Sponsor Outside Blog Hit Router
As markets get tougher, we all need to improve our business practices.  Good tips for listings.
1:54am • #26
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Jennifer-Thank you...yes now is the time to re evalute and make sure we do not make the same mistakes in 2008.

Sally-yes...to educate is the key....often times that is what is missed.

Lanette-you and I both...I am getting pumped for 2008... 

6:23am • #27
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Caroline-Thank you...

Kristy-Thank you..

Beth-thank you and right back at you.. 

6:24am • #28
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Jeffery-I ask that question always...Florida is high in foreclosures...

Natalie-I was just thinking what a gorgeous little girl she is.  I always wanted a daughter but so glad I had sons.  You did good Natalie! What a gift... The joy you must feel....

Gail-Incredible presentation skills is learned behavior....it requires practice...I say practice on anything and everyone...You will find your skills will improve...Even as a trainer....I practice my presentations...we can always stand to sharpen our skills and our public deserves it. 

 

6:30am • #29
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Dave-I stood in your shoes for years....even now...I practice..to me it comes down to this....practice will make you aware of what you are saying....practice...makes you feel confident and stronger...My words come from practice...practice..practice..

Randy-Thank you...always nice to see you... 

6:33am • #30
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog
Neal you know if I want one I will ask....also you are very good at keeping us up to speed!  Just one of the fun experiences I have had this week............
6:54am • #32
223,894 Points 2 Featured Posts Outside Blog
Midori - Great job once again. I like the idea of evaluating current listings and only taking saleable listings. I think that is something I need to incorporate in my listing presentation - "only take saleable listings." Lots of great ideas....another bookmark!
7:25am • #33
Great point ... in fact I know a broker who is telling his agents STOP taking listings unless it is saleable (Price Terms and Conditions)
7:31am • #34
159,612 Points 10 Featured Posts Outside Blog Hit Router
Midori - Excellent Post.  I've already walked away from a potential listing this week because the seller wanted to list at a price that was 20% higher than what buyers are paying for homes like theirs.  I think they were shocked that I wouldn't list their home.  I told them that I would rather walk away today than to have them be disappointed that the house didn't sell 6 months from now.  Not to mention that I would lose between $500 and $1000 in marketing and time.  I'm looking forward to see the which Realtor takes the listing and the price...  who knows, maybe they will get real and give me a call.
7:40am • #35
2 Featured Posts

Great post!  It's so important to keep the education process going for the seller so they can hear the same consistent message over and over.  Like kids who only try the food after seeing it 20 times, I find adults are still the same in that they don't really hear the message the first times.  It's only when there is an association, usually to pain, that they start to understand that you are, after all, right.

What I'm finding is that not everyone is willing to hear.  They want and need their own story so badly that you can't get through.  It's even harder when they are satisfied sellers with me but won't do what they need to be succesful - REDUCE THE PRICE!

7:51am • #36
144,496 Points Outside Blog
Very true. Listings are the key to success. But we have to educate our Sellers along the way. As the market changes we have to change with it. Our Sellers are coming to us consistently to be updated and it's our responsibility to do so.
8:47am • #37
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Gary-Thank you...

Allen-I have the same mindset, why allow your broker to spend $$$$$$$$ on marketing if the seller will not cooperate...A broker is in the same shoes as an agent.  Ask yourself would you pay for marketing on this overpriced unsaleable listing?  If you won't why should your broker!    I now pull comps on all new listings....

Debbie-good for you and it will come back to you 3 fold, maybe not that listing but I am sure you get many.  Keep up that attitude and 2008 will be great for you.

 

8:58am • #38
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Josette-they won't listen walk away...let someone else utilize your time, energy and level of expertise...we want to get paid right?  Listen to them and then tell them you can't be of service if they will not follow your experitise, your facts and the current market conditions.  For every one of them there are 10 more out there willing to price it right and get it sold.  

Robert-that is the key...the ever changing market,...we have to go with it and not ride against it.... 

9:01am • #39
201,696 Points
taking a listing that is not going to sell is probably the greatest diservice a realtor can do! expectations will not be met and people will only get frustrated - listings cost us money to market them - don't spend the money on something you know you can't sell - just don't take the listing!
9:10am • #40
5 Featured Posts Localism Sponsor

Fantastic post!  Well written!  Great points of introduction in presenting the "low offer!"  These days obtaining a seller's cooperation and UNDERSTANDING regarding a suggest price reduction makes it a GREAT DAY for me!  Learning how to present the facts to get that reduction is KEY KEY KEY!!! 

Happy selling & thanks for a timely post!

9:50am • #41
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Hi Barbara Jo and Bill-I can't agree more...we are business to provide a service...a well respected service...it is simple just don't take the listing.

Antoinette-Thank you...yes its all in the presentation and the expectations of all parties.  Go get them girl! 

10:01am • #42
390,787 Points 74 Featured Posts Outside Blog
I sent it to you guys a few days ago but apparently is came back undeliverable to both of you...I resent it...nothing new
11:00am • #43
great post, adapt and be creative while evaluating your skills!! Never gets old!!
11:28am • #44
1 Featured Post
If we all took only saleable listings, would we be in the predicament we are?  I think not!
11:59am • #45
337,761 Points 89 Featured Posts Localism Sponsor Outside Blog

Neal-I got it today...I already know if someone call's we will be the first....if something sells or goes pending....I know you are watching.  I got it today and I already knew...

Ryan-thank you

Nancy-now that was profound????  Seriously its common sense but I wonder if people really think this way?  I do...its our own fault.... 

1:11pm • #46
All good points - as things slow down we especially need to be more selective 
1:12pm • #47
404,038 Points 33 Featured Posts Localism Sponsor Outside Blog
Some great thoughts and soundbites to take into 2008. Poor listings only result in a drain on our resources and keep us from more productive activities. Thanks for the coaching, Midori!
1:43pm • #48
291,856 Points Outside Blog
Taking listing that have a chance of selling. How novel an idea is that?!! Thanks for the post.
3:29pm • #49
171,562 Points 1 Featured Post Localism Sponsor Outside Blog
Another great post Midori.  Hard not to take a listing but I agree with your philosophy on selective listings.
8:25pm • #50

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Midori Miller-Daytona Beach Florida Real Estate Trainer

Daytona Beach, FL

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CENTURY 21 Sundance Realty

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