Valrico Home Depot Exceeds Customer Service Expectations at Today! 

What a great experience!!  Everyone can identify with the complaints and normal rants when the service is less than acceptable in any industry.  This is quite the opposite type of post and Home Depot is the recipient of a little praise today! 

I just left Home Depot with a more than satisfied service report.  I was in the middle of a "backyard project" with my husband and we ran out of concrete and sand...heavy supplies!  As I was walking down the aisle with all the concrete, sand and other "heavily bagged stuff" I headed straight for what I needed.  Naturally, being a chatter box, I was on the phone and just started grabbing bags and throwing them in my cart.  NEXT THING I KNOW, "Don" is standing over me eager to offer his assistance and explaining how I have the wrong type of cart and it could easily topple over as well as how it's not made to accommodate that much weight.  While I waited he left to get me the proper cart and re-loaded all my bags as well as getting me the final items on my list.  WOW!  That was really helpful...I'm impressed.  (My husband wasn't with me to do the labor this trip.)

He walks me up to the check out, grabs a cashier for me, and reminds her to have someone else load these into my truck.  Another WOW!  (Maybe because we're usually there on the weekend when it's busier I haven't seen this before...who knows!)  I walk outside, "Bob" takes my cart and waits for me to pull around, and loads everything for me.  We actually talked about more than the supplies as he told me how to fix some piece on my husband's tailgate too.  Wow! 

As it turned out, "Don" was the store manager at this particular Home Depot in Valrico, Fl.  He went that extra mile as I never asked for assistance or struggled getting what I needed.  He was friendly, professional, and very accommodating.  Will I be back...ABSOLUTELY!!  "Bob" was doing his job but still offered that extra bit of customer service to assist me in having a great experience. 

This experience can directly be related to what we offer in Real Estate.  We offer customer service...but do we go that extra mile?  I know I try to offer my best...but I'm far from perfect.  They work in a place that has "all kinds" from every walk of life.  We have the luxury at times of pre-screening before we're in direct contact with our customers. 

Moral of the story....A little goes a long way.  I could've easily loaded and unloaded all the bags myself and chances are I would've had no trouble with a shopping cart toppling over.  I could've loaded  my own truck at the loading dock as well...same story.  BUT, it's amazing how happy I left there today with just a little kindness and customer service.  NOW...share a great customer service story with me!  AND NEXT...I'm off to SEND AN EMAIL to the Customer Service Department at Home Depot.  Everybody complains but WHO LIKES TO SAY THANKS!!!