Yesterday, I talked about the first four values that came from the mentoring and values consulting process. Today I'm sharing values 5-9.

As a reminder, the most important thing learned in this process is that I don't have to try to live my values. I always live my values. Everyone does. What we don't do is admit to ourselves what they really are. For most of us, what we call our values is really just a statement of best intentions.

Our real values are played out each day whether we like it or not. The POWER comes from discarding the misconception about what those really are and stating accurately for ourselves and for those around us the truth about who we are. The absence of that truth is the root of the lack of authenticity we see in ourselves and in others. We "try" to be what we say we are and those around us can tell when we're faking it. It's the most important lesson I've learned in my life.

The result of the process was a set of 9 core values that became the foundation of a values based management program that empowered explosive growth and productivity.

The first four were:

  • We Value Ideas
  • We Value Mutual Respect
  • We Value Excellence And Quality
  • We Value Productivity And Profitability

The following is the unedited version of the last five values that each employee was expected to commit themselves to living in the workplace. Each value is explained and then an example is given for how to live the value.

__________

We value integrity: we make and keep our commitments:
We define integrity as doing what we say we will do. Ours is a world where commitments must be made and KEPT every day. We must meet deadline schedules - no matter what. And so we value meeting commitments in every aspect of our business. Our best efforts are commendable. Our results are measurable. We are judged, valued, respected and rewarded based on our results. In the final analysis, effort in the absence of results has little meaning - or value. It is important that everyone in our organization truly learns and lives the meaning of making and keeping commitments. A person and an organization that does what it says it will do are a person and an organization that can be trusted. It goes beyond honesty. It's about reliability, dependability, certainty. People who exhibit integrity earn respect as a result.

  • Living Our Value: Learn the difference between expressions of good intentions and commitments. Statements like, "I'll try my best," or, "I'll do it as soon as I can," or, "This shouldn't take too long" are expressions of good intentions, and they are not commitments. The language of commitment sounds like, "I'll have this done in two hours, no matter what," or, "You need this by tomorrow at 3:00 p.m. I will have it for you by then." And then meeting those commitments. It is about knowing what it takes to produce a result when it is needed so that resources (people, time, equipment, etc.) can be obtained and managed to achieve the agreed upon result. It is about knowing (as much as you can) and not guessing. It is about really listening and respecting the person asking and not giving someone an easy answer just to get rid of him or her for the moment.


We value enjoying our work and ourselves:
We believe that productivity and enjoyment can go hand-in-hand. We value finding ways to make that happen. And we value people who bring that spirit to their jobs and to our culture. What we do has great significance. It is important work and should be enjoyed. We work hard. We deserve to enjoy it.

  • Living Our Value: Stress the JOY in enjoyment. Joy can be found in learning and mastering skills, in creating innovative new ways to do things, in becoming world class in your field, in knowing that you are making a difference.
  • Joy can come from broadening and deepening your understanding of people who may think and act differently than you. Look for ways to put JOY into your work and your relationships. When you find ways to do that - share them.


We value teamwork and team players:
We believe that team goals and needs take precedence over individual goals and needs. As the old saying goes, there is no "I" in team. We place a very high value on people working together for the good of the whole. We value shared learning. We set each other up for success, not for failure.

While we have many units within each of our production areas, every unit and every individual is a member of the team. Ultimately, it is the  team that wins or loses in the marketplace. We value people who maintain and demonstrate that team perspective and attitude.

  • Living Our Value: In our organization, part of being a team player means learning how to, and living all our values. It means putting aside personal agendas that are not aligned with team goals.
  • In our world, workloads in each department are almost always unbalanced, with certain departments having more or less than others on any given day. Being a team player means unselfishly and willingly helping others when your personal work is completed. It means doing that with the same attention and dedication to quality and productivity with which you handle your primary jobs. By doing that, you become a valuable member of the team.


We value high quality relationships - in everything we do and with every person with whom we interact:

We place a high value on relationships that are healthy and productive. We place that value on employee-to-employee relationships (peer-to-peer, peer-to-subordinate), employee-to-client relationships, employee-to-outside partner relationships - every kind of human relationship that we have in our world. We value people who develop and bring strong relationship skills to their relationships that are based on a win-win philosophy, where all parties derive significant benefit from the relationship.

  • Living Our Value: Examine some of our other values, which can be found in healthy, productive relationships. Such relationships always contain integrity and mutual respect. Look for the presence (or absence) of these qualities (values) in all your relationships. If your relationships lack integrity and/or mutual respect, look at what you can do at your end to bring those qualities to the relationship. In addition, always look for ways in which you can UNILATERALLY AND UNCONDITIONALLY add value to the relationship. If everyone did that, the quality of all our relationships would significantly improve. It is important to think only about what you can do to add value, and to not make your actions dependent on what someone else should also do. You can only control what you do. So focus only on that.


We value our commitment to our vision:
We place high value on actually doing the things necessary to achieve our vision. Our emphasis is on the doing. It is possible to value our vision and not do what is necessary to achieve it. So it is important for us to distinguish between the two, and focus our attention on the doing.

Our vision is very ambitious. There are many pieces needed to achieve it, some of which are not yet in place. And some of those pieces are not yet even identified. So it is important that we remain focused and aware. Things will cross our path, things we don't know about today, which will be essential to help us achieve our vision. We must remain constantly aware or we may miss an important opportunity, an important step on our journey. We must remain focused. In the coming months and years, we will uncover many opportunities promising growth and profit. We must be alert and wise enough to select only those which take us on the path toward our vision - not the ones which, no matter how promising, divert our path and our purpose.

  • Living Our Value: Learn our vision. Keep it present in your consciousness. Learn how the performance of your individual and your team's job supports and contributes to the achievement of our vision. Learn why what you do is so important and necessary - how it and you truly make a difference. Because you do make a difference. Live all our values to the very best of your abilities. Stay alert. Stay focused. Be prepared to go the extra mile. We believe the rewards for all of us will justify your extraordinary commitment.

__________

I believe that an accurate statement of core values is essential to achieving ultimate success. I know they have been essential to me - not only in achieving levels of business success, but also for insuring the quality of life that I choose to live. 

Look honestly at your behavior, not your statements of good intentions. Identify your core values. That is your true brand.

I welcome your comments!

 
Post is included in group: Stage It Forward...
Post is included in group: ETHICS and the REALTOR
Post is included in group: The Art Of Marketing You
Post is included in group: Out Of The Box!
Post is included in group: Selling Soulfully

54 Comments on Your Values Are Your True Brand: Part 2

DEC
10
2006
186,786 Points 12 Featured Posts Localism Sponsor Outside Blog
I loved part one, this is excellent as well!!!  Definately star worthy!!
5:15am • #1
4 Featured Posts
A profound sequel to a profound forerunner!  I'm printing these off
5:20am • #2
185,398 Points 68 Featured Posts Outside Blog

Jessica... I JUST printed off Jeff's last 3 posts and I am going to read them (coffee in hand) in sequence.

 

7:42am • #3
403,598 Points 72 Featured Posts Outside Blog

Reserved Parking. Need more time.

Will have to come back and really leave a comment.

Right now I am staring into your SOUL again. :)

TLW...ROAR!

8:27am • #4
604,964 Points 244 Featured Posts Localism Sponsor Outside Blog
Hi Jeff, Well as I expected part 2 was just as awesome as part 1! Being true to who we are is so important. Folks can tell when we are faking it and that is never a good thing. So what do you do when you really find out what your core values are and they are not good? Can we change? Or is this where the higher power must come in? Can integrity be taught? Do we all have integrity if we dig down deep enough? Food for thought.
8:43am • #5
421,372 Points 90 Featured Posts Outside Blog

Chris, Jessica and TLW... Thank you an enjoy!

Bryant, those are good questions. I'm sure not going to try to go that deep in this little comment box and I may leave that to Bill, who is in Carmel, CA "recharging" right now. I'm excited to have him add his voice here.  

But let me say this, I do think Integrity can be taught,  and I believe people can change. There is power is facing the truth of your values. Lets say, for example, you have always thought that one of your values was honesty. If, through analyzing your behavior, you finally realize and accept that it's not and are forced to say "I value lying, even at the risk of being caught, whenever it will make me more money," the realization itself can be powerful enough to trigger a change (or not). We fear the truth about ourselves and we protect our egos. We can't change in that mode. We have to embrace the fear, embrace the truth and move toward it. 

9:12am • #6
1 Featured Post
All, if you would like to read something by Bill Leider, here's a link to one of his essays at the MadAsHellClub. I think you'll be able to tell why Jeff chose him as his mentor.
11:26am • #7
110,135 Points 26 Featured Posts Localism Sponsor Outside Blog

Beautifully written Jeff. My mind started going to those in my profession who don't follow through because they don't enjoy that aspect of it. In all kinds of sales they talk about people who are good at the big picture but not the details, the closers who don't follow through. Real Estate isn't sales to me (I know others disagree) but we do have that aspect to it. So if you don't suck it in and follow through with detail until you hire other people to do that for you, then it has to eat away at your integrity both internal and the perceived integrity you have as viewed by others.  Great food for thought on that point alone.

Next point is loving what you do. I fully believe if you don't, do yourself the biggest favor of all and find something you do love. There are those for whom the glass is always half empty and IMHO this is a tough enough business so it might not be the one for you and your half empty glass. (Did that make sense? LOL)  Good post! 

11:40am • #8
403,598 Points 72 Featured Posts Outside Blog

The truth scares the hell out of most people, I am sure you have found that to be so. Truth is the Big Bad T Word. :) People don't go for the truth about themselves. That is why they avoid the soul searching process. God forbid they discover the underlying TRUTH. :) I am not staring I am looking deep inside your heart. There is a gold mind in that heart of yours. That I have found to be so. :) TLW...ROAR!

3:17pm • #9
534,379 Points 45 Featured Posts Outside Blog
WOW! That's a lot to take in, Jeff, from the two posts. At first reading, I feel those are the values of our team as well. But before I can conclude that, I have to look at our actions, to see if that's how we really are, rather than just how we want to be. That will take some pondering and TRUTH.  Thanks for sharing your soul.
3:40pm • #10
421,372 Points 90 Featured Posts Outside Blog

Carole, thank you. Yes, it all made sense. There's so much to learn from looking straight into the face of our actions instead of the mask of our words.

TLW, the truth shall set you free!

Sharon, do yourself and your team a favor and take the time. It's not an easy process, because we're so used to fooling ourselves. I'm really good at it still! 

4:01pm • #11

I "accidentally" stumbled over these posts, but after reading them I now know that I was lead here because they are exactly what I needed to read this a.m.  

Thanks for the timely and honest post.

4:38pm • #12
421,372 Points 90 Featured Posts Outside Blog
Theresa, life works that way sometimes. I'm glad you found them and that they were valuable for you. I see you're from Huber Heights. I am a 1979 graduate of Beavercreek High School, in Beavercreek, Ohio.  : )
4:43pm • #13
 The world is so tiny. Perhaps you know the Gockel family?  Or Kelly (Patterson) Gockel.
4:47pm • #14
2 Featured Posts

Jeff,

Great post. I'm a firm believer that our language, both internal (our self-talk) and what we externally verbablize will drive our behavior. In my business I find myself constantly coaching and training my clients to use more powerful and specific language. I love your examples, there is a huge difference between between "I'll try and get to this" vs. "I'll do it."  Many times I find it's just habit that causes people to speak this way and as such that habit of speaking (or thinking, as I coach), ends up becoming our default way of acting and is the first place to look if we are not achieving the results we desire.

One of the most important core values in my business is :Congruency." We have to walk our talk and be consistent by following through on what we say we are going to do, or we will soon be found out.

Keep up the good work.

8:23pm • #15
421,372 Points 90 Featured Posts Outside Blog
Skip, we could spend a lot of time talking about the internal dialogue and how that impacts our image and actions. I had a long conversation the other day about that specific topic with someone from AR on the phone. Often change is impossible until we reprogram how we speak to ourselves. This is why accuracy in defining how we truly are at this moment is so important. Without that, you have no idea how to specifically redirect the inner dialogue. It's an important precursor. Thanks for your input! It's very much appreciated.
9:40pm • #16
110,135 Points 26 Featured Posts Localism Sponsor Outside Blog
I just read your last response Jeff. And it hit me. So much of this depends on who we surround ourselves with. It's hard enough to get to that place we need to discover; but if we have negative people, or worse, surrounding us. at least on a daily basis, I think it becomes even harder. I never realized all the complexities of why, but about 6 or so years ago I had a metamorphosis of sorts and decided I wasn't putting up with negative or 'glass half empty' people anymore. I am so blessed to work with people who are exactly the opposite. I don't know why but I felt I had to add this. I'll go now lolol
9:45pm • #17
421,372 Points 90 Featured Posts Outside Blog

Carol, when Bill and I were working on these documents he said something to me I didn't believe at the time. He said, "Jeff, you realize that in making these front and center, you need to give people the option of leaving the company if they can't live the values. I'm going to tell you right now that your CFO many not be able to live these values." The day after I gave the introductory speech, my CFO and long time friend handed in his resignation. He said, "Jeff, I can't live two of these values. I don't value all ideas and never will. And people have to earn my respect, I'm not just going to give it to them." 

At the time it hit me hard. He was someone I had known for years as a personal friend, someone who I thought shared my values. But he was also someone who many people had told me "wasn't right for the organization." In retrospect, I was continually defending him with comments like "he means well" or "if you knew him a better you know that's not what he really means." I was fooling myself. I had surrounded myself with people I THOUGHT had my values and it was holding me back. The accuracy of core values will give you the power to surround yourself with the right people. And some of the wrong ones will self select out.

Thank you for going with your gut on that last comment. 

9:59pm • #18
DEC
11
2006
17 Featured Posts
Jeff~ A great continuation of Part 1~ I agree with TLW...your soul is gold! I especially empathize with living the value of JOY/Enjoyment.  Once you find joy, and seek joy, somehow the rest can come a bit easier, and is easier to give and share with others. Amazing depth to your values...It's almost uncomfortable to read...but in a good way, does that make sense..?
2:46pm • #20
185,398 Points 68 Featured Posts Outside Blog

Jeff: I just want to let you know that your words are making the round here in the office. My colleagues are just BLOWN AWAY as I was.

VERY poignant! VERY insightful. VERY helpful.

Me

5:11pm • #21
421,372 Points 90 Featured Posts Outside Blog

Laura, uncomfortable in a good way... that may be the first time I've ever seen those words strung together. : )

Craig, I'm thrilled. Let me know if I you'd like me to elaborate more.

5:38pm • #22
17 Featured Posts
No, I guess that doesn't make alot of sense, does it, LOL! I think I just mean that it is a challenge for one to define our values, live by those values, because that would require truth, something that is hard to handle sometimes...
6:12pm • #23
421,372 Points 90 Featured Posts Outside Blog
Laura... NO it makes total sense! I totally got it. This is the part I think is the hardest to digest... if we've defined our values properly, they are NOT hard to live, because we've ALREADY told the truth. You look at your behavior first, then define the values. More often than not the defining of values starts without any analysis at all. Folks sit down and say, "I believe this" or "I believe that." But it's not about what you believe. It's about what you value, and the pattern of your behavior always tells the world what your values are. Not one solitary act, but the pattern. What is uncomfortable in a good way is the feeling you get when you accurately define your values and you're not pleased with what you are FORCED to say. That's where change can occur. 
10:58pm • #24
DEC
12
2006
3 Featured Posts
Hi everyone. I'm Bill Leider, the Bill that Jeff Turner refers to. 

To everyone who has responded to Parts 1 and 2, I'm impressed by your insightfulness and your ability to immediately and accurately connect Jeff's words to your personal experiences. I intend to offer up some of my thoughts your comments and questions, but I won't be able to do that for another couple of weeks. I want to take the time to think through what you've had to say and the questions you've raised and not give hip-shot answers on deep, important issues.

A decision to define and live one's Values should not be taken lightly. It's a lot of work. Some of it painful. Some of it fun. In the end all of it immensely fulfilling - spiritually, emotionally and financially. The financial part is of overriding importance because in business situations, the truth is that almost no one would go through this process in an authentic way if there were no financial rewards. In my work with organizations and their Values over the last 15 years, I have NEVER seen a situation where both the quality of life AND bottom line were not significantly improved. 

Just one parting thought to think about. There are 2 kinds of Values that each of us can have: Hard-wired Values; and Learned Values. The hard-wired ones are those we acquired from parents and other authority figures in our lives. We got them by the time we were 10 years old. Learned Values are those we take on through conscious intent. We can choose them any time we want. The challenge is that in order to live our Learned Values we must be continuously aware and conscious of our behavior - before we act. There is a personal awareness and discipline that must be present at all times in order to live those Values. It's the same as learning a golf swing or a tennis stroke and having to concentrate on it all the time - or we'll lapse into our old, ineffective habits.

We can talk in the future, if you'd like, about the disciplines and skills needed to live our Learned Values. 

Once again, I was blown away by all of your comments, oservations and questions.

 
9:25am • #25
421,372 Points 90 Featured Posts Outside Blog
Bill, thanks for jumping in! I will look forward to your posts. I know, from first hand experience, how much value their going to contain!
3:57pm • #26
DEC
14
2006
212,327 Points 56 Featured Posts Outside Blog
Jeff - your stare has transformed into a truly remarkable soul search.  Not only did I enjoy your writing but have sparked some inner questioning that I so much appreciate.  Anyone that knows me thinks I am intense, although I am the first one to jump into a fun opportunity, I take my goals and my deadlines too seriously.  My architecture background taught me that a dealine is not to be fooled with but I also see it as an extreme.  Would you agree that integrity and doing your absolute best, and never using "expressions of good intentions" can make you a little controlling?  I look at  those that can be so matter of fact when they are late, and don't understand ---sometimes I envy that laid back attitude.  BTW - Thanks for staring!
9:00pm • #27
421,372 Points 90 Featured Posts Outside Blog

:) Controlling? Me? Unfortunately, yes. I spend my first 15 years in business running a fast paced advertising production company that serviced the newspaper industry, so I have lived and died by the deadline every day! I am intense when I need to be but casual and easy going most of the time. But yes, I am very controlling. When I know there is a right way something should be done, I want it to be done that way and I'm not fond of excuses, from myself or others. I too wish I could let out the kind of matter of fact "gosh, i tried" kind of responses that others find so simple, but I can't. Yet, it takes a lot to get me flustered. It's an odd paradox. 

Thank you so much for coming back to read this after Jeff Belonger's weekly review. I'm honored you took the time!

9:08pm • #28
DEC
15
2006
126,593 Points 5 Featured Posts Outside Blog

Jeff first and foremost we must value one another, something that as I get older I am learning to do more and more. Time will spent with those we love is invaluable.

Phyllis pafumi

3:42pm • #29
421,372 Points 90 Featured Posts Outside Blog
Phyllis, that was a lesson that took me a long time to learn. I've finally learned it and I could not agree with you more! My loved ones are my greatest source of strength and inspiration. They keep me moving. They support me unconditionally. Thank you for reminding us all!
4:42pm • #30
MAR
23
2007
403,598 Points 72 Featured Posts Outside Blog

Ahhh. I had forgotten about that comment on the truth setting me free. Ahhh. I needed to hear that again...

Passion. Now that was appropriate. SVW....

TLW...ROAR!

10:07pm • #31
MAY
01
2008
421,372 Points 90 Featured Posts Outside Blog
TLW... sorry I missed your comment!
6:46pm • #32
159,235 Points 1 Featured Post Outside Blog
Jeff, as always a great post.  Now I have to go back and reread part 1. 
6:53pm • #33
MAY
02
2008
403,598 Points 72 Featured Posts Outside Blog

LOL...

Look at the date on that :)

It was a year ago...Good thing I wasn't sitting on pins and needles waiting for you to respond. 

I could take that remark one step further but alas the world is watching :)

TLW...ROAR!

6:18am • #34
403,598 Points 72 Featured Posts Outside Blog

By the way...

That is my favorite picture of you :) 

6:19am • #35
403,598 Points 72 Featured Posts Outside Blog

Okay...

I am going to go sit on those pins and needles now. LOL.

P.S. I do remember sending you the e ... Good for me :)  

6:20am • #36
421,372 Points 90 Featured Posts Outside Blog
TLW [SVW]... are you practicing for our three way with Ines? Is that what this is? An attempt to hijack? :)
8:41am • #37
403,598 Points 72 Featured Posts Outside Blog

When it comes to hijacking I hardly need practice...

Not to mention the fact that 'attempt' is not part of my vocabulary :)

SVW here :) 

TLW...ROAR! 

8:50am • #38
403,598 Points 72 Featured Posts Outside Blog

However...

Having said all that...

This could be just me having the last word on your pretty post :)

TLW...ROAR! 

8:51am • #39
Great inspirational reading before beginning a busy workday!  Thank you
9:02am • #40
212,327 Points 56 Featured Posts Outside Blog

Did I hear "HIJACK"????   there are no attempts Jeff, keep that in mind - especially when TLW is around. 

So when is the 3-way happening, I'm loosing the patience I don't have.

2:01pm • #41
403,598 Points 72 Featured Posts Outside Blog
Now see Hubba... There are Blogger's here who very rarely get comments on an older blog post. You're not one of those :) Hi Ines... Did you know I spent yesterday making prank calls to the member's on AR? I had a blast and folks are telling me I need to get a life :) As far as our project goes...Hubba's calling the shots on that one. It's not my area :) TLW...ROAR!
2:34pm • #42
212,327 Points 56 Featured Posts Outside Blog
And here he was blaming you!!  Crank calling???!!!  That's hilarious!  What do you mean get a life - haven't they heard of social networking?
2:42pm • #43
403,598 Points 72 Featured Posts Outside Blog

See Hubba...

She ain't gonna let me have the last word :)

She may not be able to outsmart me but we know for sure she can out last me :)

Ines...

It really was funny. Go read what I did. I blogged about it just cuzz...Well...I like to socialize :)

TLW...ROAR!

2:50pm • #44
403,598 Points 72 Featured Posts Outside Blog

You know...

In reading back on all of this...

One can't help but see how green we all were :)  

2:51pm • #45
212,327 Points 56 Featured Posts Outside Blog

outlast you!!!!????  I sure will try

dang!! I keep misspelling the graphic thingy 

3:15pm • #46
259,303 Points 38 Featured Posts Outside Blog
LOL... very green at times :) but look how we've all grown.
5:11pm • #47
259,303 Points 38 Featured Posts Outside Blog
I liked it better when the graphics thingy was fruit. Or is a Dangleberry a fruit??
5:13pm • #48
110,135 Points 26 Featured Posts Localism Sponsor Outside Blog
Did someone say hijack? :-)  and yes I can no longer type them correctly on the first try, especially the hyphenated ones
5:27pm • #49
212,327 Points 56 Featured Posts Outside Blog
I got JAMBERRY!!!  back to the fruit! wooo hooo
5:32pm • #50
110,135 Points 26 Featured Posts Localism Sponsor Outside Blog

lol omg I can't even GO to what that sounds like Moni lol.  lol@Ines

TLW we truly were green!

5:36pm • #51
403,598 Points 72 Featured Posts Outside Blog

Oh My Goodness...

Look who's all here. Wow :)

Yup. We were a very lovely shade of green :)

Just so you know Lovelies there's another Hijack going on...

Right Here  

The graphics there are a riot :)

We've got Blogging Bertha stripping or doing lap dances...I think :)

We'd have to ask Bertha what she's doing. Who knows what goes on in that He/She mind of His/Hers :) 

TLW...ROAR!

5:39pm • #52
403,598 Points 72 Featured Posts Outside Blog

Lovelies...

If any of you have time please swing in and say hello at the Hijack I just posted for you.

It's time for the new to meet their predecessors :)

They are a funny group and even opened a group called Jacked :)

P.S. I left a welcoming message for you on the post :) 

TLW...ROAR!

5:54pm • #53
MAY
03
2008
259,303 Points 38 Featured Posts Outside Blog
Oh my god Carole...I never even went there...honestly LOL!
8:59am • #54

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Jeff Turner

Santa Clarita, CA

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Real Estate Shows

Office Phone: (661) 244-5812

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Helping businesses grow by effectively using evocative Internet-based services. I am the President of Zeek Interactive and Founder of RealEstateShows.com.

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