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26 Comments on The Simple Truth Behind Great Customer Service
wow, I love that video. brought a tear to my eye. I will need to reblog this. Nice job.
Rebekah, you always remember the BAD SERVICE, but continue to visit when the customer service is over the top! It is a MUST!
Great service does come from the heart, absolutely!
Rebekah ~ I had the lovely experience this morning as I was in the drive-thru line of one my favorite coffee places in Grants Pass. There was a new Barista making my cup of Joe and he wasn't quite sure how to make it. One of the more experienced Baristas took him aside and said this:
'Mel likes her coffee with the cream first, then a shake of cinnamon, and then whip cream to top it off. It's better that way because the cinnamon doesn't clump at the top.'
I never told him this, he just figured it out for himself and he's been making my coffee for years. There are 8 other coffee houses just like this one in my quaint little town, but I always patron this one for the 'extra' special service ;)
Rebekah I've had some awesome experiences latley with exceptional customer service. I have a new family doctor and on Friday she sat down with me for over an hour or so to go over results etc. I was flabergasted to say the least at her level of listening, ideas and explanations. That is a first for me. It was amazing!
Customer service is so so so important in creating long standing business relationships.
Featured in BananaTude
Rebekah- There is a top producing agent in my office that I take a lot of tips from and I try to implement them when I can. The one tip I have is that on my outbound voicemail I annouce I will return any call after 7pm the following day. After reading this post and watching the movie I changed my message. Thank you.
Anita - That was one of my favorite lines too!
Gary - I 100% agree! Have you read "Love is a Killer App?" I think you would really like it!
Thank you James! I think there's always room for provement. Customer service is something that we should always see evolving within our own career as we seek to reach and connect with the needs of our clients.
That was an incredibly sweet thing to say Cathy!! I second that emotion and sentiment -- I'm so glad to share in this journey with you!
Yes we do Joan and bad service also spreads like wildfire. It's that word of mouth that we shoud aspire for with GREAT customer service!
What a fantastic display of going above and beyond Mel! It's no wonder you choose that coffeee shop over any other when they've gone that extra step by knowing your needs and serving them before you even have to say a word. I love it!
Thank you Anna!!!! I hope you have a fabulous week and find more of that great customer service! (And from a Dr's office??? Unheard of!)
The video said there was an error, please try again later. Customer service is finding out the children's birthdays of your clients and sending them birthday cards and the parents congratulation cards on the child's birthday.
Excellent reminder for all of us. I know when I receive great customer service, I always remember it. Hope I am leaving the same feeling.
People forget what has been said, but they never forget how you made them feel. Great customer service is one way for them to never forget you. Great post!
Hi Rebekah--great blog and I suggested it. Great customer service has no timelines. The other day in the AT&T store I was blown away by the great customer service I received. It seems so few and far between these days.
WOW Rebekah I wish could see this video for the next 21 days so that it will become a habit of mine. This has inspired me to do a better job.
wow!!! the story is touching. I think it shows that we can all go above and beyond. It's not just about doing your job, its about doing it the best you can. Another message Johnny has give us!
Rebekah thanks for sharing. I really was inspired with the video. I think from now on when I send out my birthday cards to clients, I will send them a Thought for the day! What a nice personal touch. Thanks again.
Good morning Rebekah,
What a wonderful touching story! Making a difference every day, any time, any hour is true customer service as long as it comes from the heart. Thank you for caring enough to share.
Rebekah,
I saw your post on a re-blog from Debbie Gartner and am so glad I did! I loved it! Thanks for sharing. Customer service is so important!
Rebekah
What a woderful, heartwarming story. THank you for sharing. Great customer service does not have to be a big deal, but bad customer seervice is.
Jeff
Rebekah, i so enjoyed this clip and what it means to all...stepping out and doing the little things that will make a difference in someone elses life..great share
This is an awesome clip....I had not heard of it before but all I can say is wow!!! Customer Service is not doing what is expected....but going above and beyond!!! This is awesome and I will reblog too!
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