Short sales are always rocky. One day they are as usual, which is fine, and some days they are a disaster. The fun with short sales is that when take it upon yourself, you do not know which one is OK, and which one is a disaster.
This short sale of a 2 bedr/2 baths beautiful condo in Marina Grande on the Halifax (MG on the Halifax) has celebrated its 2-year anniversary, and we had a string of denials. Chase did not even make an attempt to negotiate. They would tell us that it is denied because this and this, and if we change this and this it would have been accepted, but it has to be resubmitted.
And we do. And then they would go through the whole thing again, assign a negotiator, order yet another BPO, and it comes a penny different, they would deny again, even though the offer was exactly how they suggested.
Why on earth are they even called negotiator when they never negotiate anything?
We turned to a law firm, which is the closing agent, and asked them to intervene. So, they called, and Chase assigned yet another negotiator and the manager promised to keep the case under her control and left a direct phone number for her.
They ordered another BPO, came with a crazy number, we contested, the attorney ordered certified appraisal, and everything went to Chase.
Finally we received this letter from Chase. It is sent at 6:18 PM on Tuesday (see image 1), October 4, and they want some more documents sent to them before the close of day on Tuesday. It is already the close of day, so I ask the law firm to contact the Negotiator and confirm that we are talking about next Tuesday, which happens to be October 11.
Negotiator Stacy Parrish confirms it. We have all the documents on Monday, and we package them and on Tuesday the law firm sends it to Chase at about 3 PM both by fax and e-mail. And then they call the negotiator and confirm that they have received the documents.
On Saturday I receive frantic call from the Seller. She received the letter from the negotiator dated Monday October 10, that the case has been cancelled because the requested documents have not been submitted. The letter is signed by the same negotiator, who gave us until Tuesday, October 11 to submit these documents and who on the phone has confirmed on Tuesday that everything was fine while she sent this letter to the Seller one day earlier.
On Monday the Attorney's assistant confronts Chase. Yep, this is wrong, sorry, they have already reopened the case, Stacy is in trouble, and it will be assigned to someone else, but it is not starting from scratch, and we need to give them until Friday before it is assigned.
On Friday the girl from the law office can’t get any answer, On Monday – no answer… On Tuesday I call and get to the CS. No open case.
Hasn’t it been reopened? No. The CS girl transfers me to the Short Sale department. Kathy (no ID number, no last name) goes through usual verification, and then tells me that apparently we did something wrong so that the case has been cancelled.
I am trying to tell her that I have both letters in front of me, and the only apparent thing is that they have screwed up, but that … wonderful lady keep telling me that apparently we are a bunch of idiots, as the case was cancelled.
I can’t take it any longer, I yell, she calls for her supervisor. Luckily Christine Engram (maybe Ingram) has brains. At least you can talk to her without listening to the humiliating insinuations about our apparent inability to please the negotiator.
Well, you can vent yourself till you die, the only thing that Christine can do is expedite the case, so it is reviewed, but hey, we have been doing this so many times and why should I believe that anything would change.
I found the Executive CS Contact and forward the message to her. No answer. I called the supervisor of that negotiator (Mr. Jones) in Jacksonville office and left a message, and, of course, no answer.
I hate the word “Apparent” used by that Kathy. For me the only apparent here is an attempt to sabotage the short sale.
If anybody knows where Chase is hiding its balls, so that we can grab and squeeze them in masochistic vendetta, please, let us know, we would appreciate it very much. Apparently, doing it would be the highest form of enjoyment for all parties involved in this case (except, probably, for Chase).