Are You Glad You Asked What My Buyers Thought?
I knew the phone calls would come after one of my showings this weekend, I got a text message while my buyers were with me in the car leaving the property in need of a feedback request. Hmm, can you let us catch our breath and discuss the house first?
So when I received telephone calls on Tuesday and Wednesday asking "what did your buyers think?" telephone calls and voicemail messages, I was not surprised. I have discussed this issue in the past and at length. My opinion is the best feedback is an offer. No offer means, the buyers were not interested.
I am not sure I surprised the listing agent but I did use a tactical question I use with my seller clients in the form of a question. Do I have your permission to be completely honest with you even if it is something you don't want to hear? I could hear the hesitancy in the voice on the other end of the telephone when the listing agent listened to my question in response to his feedback request for the three bedroom home with the funky floor plan and the weird smell in the back bedroom.
Well, he said yes and I told him what my clients thought. It couldn't have come as a surprise, could it? He must have known about the funky floor plan. That smell in the back bedroom seems to have been there for a while. The peeling paint on the exterior surely must have raised some eyebrows from other prospective buyers about the deferred maintenance.
Are You Glad You Asked What My Buyers Thought?
If you want feedback, I'll give you some positive comments but I will be truthful with what my buyers said and/or inferred. Again, the best feedback is an offer. Come on, you really didn't need me to tell you about the funky floor plan, did you?
Michael Jacobs is a Realtor serving Pasadena and the San Gabriel Valley as well as the adjacent northeast foothill communities within the city of Los Angeles and can be reached at 818.516.4393 cell or michaeljacobs@coldwellbanker.com.
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