Best Training...not common

Our office has been around for about 30 years in Bryan-College Station Texas.  We receive a lot of "agent referrals."  For that I am so grateful.  By that I don't mean buyers or sellers....I mean agents, live people, new licensees, that are told to come see us for beginning their careers.  Not that many offices actually have an ongoing training plan and program anymore. Most of the franchises do, and a few  of the larger independents. A whole lot of firms depend on the few offices that do train, to supply a pool of newly trained agents for them.  They want them to train the newer agents, and then invite them over to affiliate. Don't get me wrong. There are a few firms that still train and by in large do a good job.  I admire those firms that do. There are  so many techniques and so much technological stuff to teach nowadays.  There are some alternates to actual company led training...IE mentoring, working as an assistant, etc. But by and large new agents seem to be more and more on their own. 

Recently we have seemed to have delt with more and more under-trained individuals on the other end of transactions.  This is sad, but in the spirit of the golden rule we try our darnedest to help them, while trying not to violate our own fiduciary requirements or demean them in any way.  I have had  10 year old contract forms delivered innocently by poorly trained agents and asked them where they got it.  " Oh it was in my textbook from a prep class I took a while back  and I copied it. My broker told me to figure it out for myself. But they don't charge me much to keep my licensee there." 

I kept waiting for them to say, oh but I stayed at a  ________ Inn last night!

"Then they asked "would you help me fill it out?"   How awkward a situation.

I feel so badly for them.