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The Future of Mortgage Brokers Is Questionable

By
Mortgage and Lending with Platinum Home Mortgage Company NMLS #238304

 As the year comes to a close, the mortgage crisis is taking on a different spin. Slowly, yet steadily, banks are closing their wholesale divisions. When this happens, a borrower must go into a bank and deal directly with a bank employee to get a mortgage. He will have no option to use his mortgage broker to get a loan from that lender. THE LENDER ELIMINATED MORTGAGE BROKERS, and more and more lenders are heading in this direction.

When a major player such as Bank of America decides to drop their entire wholesale division, they are sending a message: "See, investors? Now we have gotten rid of the risky part of doing mortgages. We have gotten rid of mortgage brokers."

Expect other banks to follow suit, leaving the future of mortgage brokers questionable. Everywhere, the writing seems to be on the wall, as mortgage companies fall by the wayside, banks close their door to doing business with mortgage brokers, and our legislators attempt to throw some huge hurdles in the path of operating as a mortgage broker.

The truth? Banks could put mortgage brokers out of business overnight. The whole model of mortgage brokers originating loans to send to lenders, could become a thing of the past.

If this seems just too far fetched, think how much the entire landscape of the industry has changed in less than a year. People continue to leave the business in droves, and those that remain? Well, let's just say they aren't having as much fun.

Rather than rant about the unfairness of blaming mortgage brokers for the mortgage crisis (which would be easy enough to do), I would rather ask a more important question: Does eliminating mortgage brokers help or hurt the consumer?

Easy answer: it hurts.

Imagine a world where shopping for the best mortgage means going from bank to bank. Gosh, that sounds like fun...not! That's like eliminating multiple listing and going from real estate office to real estate office to buy a house. 

With less competition, do you think consumers will get a better rate, or a worse rate?

Do you think a bank employee will give better service than someone in business for themselves?

Do you think the ability to sell one bank program vs 100 different ones is a benefit to a borrower? How about the ability to mix and match first and second loans?

Do you think borrowers LIKE showing their private information to multiple bankers? Will they like having their credit run over and over?

The thing is, when it comes to mortgage brokers, the banks can have a glass half full, or a glass half empty philosophy. Banks can consider mortgage brokers their best customers (for sending so many loans their way). Banks can consider mortgage brokers their worst enemy (for causing the mortgage crisis...what other scapegoat is there?) But one thing is certain: without lender affiliations, there can be no mortgage brokers, so mortgage brokers are at the mercy of banks.

Okay, you can't have it both ways. With no mortgage brokers, banks have control, but very few loans. With mortgage brokers, banks have more exposure for things going wrong, but far more loans. Which way do they want it? Right now, they want more control

Instead of placing blame and over-reacting, could someone please consider what is best for those who actually need a mortgage, instead of how to fix a crisis that is clearly the result of factors that far transcend the mortgage brokers (who simply sold the loans)?

 

 

 

 

 

 

 

Esko Kiuru
Bethesda, MD

Janet,

It was a surprise to see Bank of America close its wholesale division. If this spreads, the real losers will be the borrowers whose options would be much more limited. Brokers could find employment at the banks then, but losing the freedom to be your own boss.

Nov 01, 2007 03:35 PM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender
Esko: It is already spreading. I, for one, don't think I would want to work for a bank, it would take away so many options...the main one being getting the best loan out there for the client! Key words: OUT THERE.
Nov 01, 2007 04:18 PM
Bill Nazur
First Lending Solutions - Riverside, CA

Janet

I've been on both sides....I think there is a huge misconception about what a bank can and cannot do.

For example, those loan officers are also on commission, and have just as much as an incentive as brokers do.

Do I beleive less competition is good? Absolutely not.

I certainly agree with you wholeheartedly that the climate tomorrow may be very different than it is today, and we need to prepare for it............

Nov 01, 2007 05:12 PM
Brad Andersohn
Retired Executive Director of Education at eXp - Boulder Creek, CA
ActiveBrad - 707.646.1876

Janet - though your writing and information in this post is "incredible" it's the crystal ball that grabbed my attention on this one.  I was just asking a fellow employee today, "Don't you wish you had a crystal ball?"  The market right now is like being at the starting line of the big race.  The gun fires, thousands sprint out the gate, but no one knows where the finish line is.  Who's going to make it?  We better pace ourselves if were going to run and win in this race! :-)

Is it a 10k run?  Or is this the Marathon Triathlon? :-)

Nov 01, 2007 07:15 PM
Tchaka Owen
Galleria International Realty - Hollywood, FL
Esko - BofA was never really all that competitive on the wholesale side.  I like that they were flexible and willing to bend the rules a bit but unless I needed that, I always directed business elsewhere because their rates couldn't match the other big banks.    
Nov 01, 2007 07:39 PM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

Tchaka: Well the recently filled a niche that I desparately needed : a 95% CLTV on a jumbo loan at less than 7 %. They were also one of the few banks that took the credit score of the highest wage earner....not automatically the lowest of the 2. These days, rate is not as important as these little niches, IMO.

My rep had 18 years with B of A, and now he is out the door. All of this is sad, not good for business, and a bad omen.

Nov 02, 2007 02:46 AM
Tchaka Owen
Galleria International Realty - Hollywood, FL
Janet - I hope you don't think I'm against BofA, to the contrary I'm a big fan and personally I have accounts with them (and 2 mortgages).  It's just that from a lending perspective I really couldn't rely on them except for certain niches.
Nov 02, 2007 04:35 AM
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life
Janet - I've been in the business 6+ years, I will say that those who have been in it longer than I, are saying they have been trying to do it for years.  I think there is definately room for concern, but am confident we'll be around for the long haul.   Articulate & well-written as always!
Nov 02, 2007 04:40 AM
Kate Bourland
Marketing with Kate - Redding, CA
Onlilne Marketing Mobile Marketing
Janet, what is that old saying - nothing is ever as good or as bad as it first appears.  These are certainly interesting times and it would be nice to have a crystal ball.  I think that there is major opportunities out there for those of  us who are willing to think outside the box and raise the bar through niches that truly add value for the consumer.
Nov 02, 2007 05:58 AM
Andrew Poletto
RealMortgageTraining.com - Englewood, FL

I, too, have worked on the broker side and the bank side.  In my experience, I must say the understanding of the industry on the broker side was well ahead of the banking side.  I'm not saying the banking side is lacking, I'm just saying that in my experience, the broker side MUST be more knowlegable to stay in the game.  On the banking side, a lot of the workers are in a position where they have built in clients, the banking customers.  Because of this, there is no need to gain additional knowlege, at least that's what I determined.  Don't get me wrong, I'm not slamming any one side verus another, that's just what I observered. 

I feel that the broker side will survive, it won't go away.  It's almost like saying the current market conditions is Mother Natures way of thinning out the heard, so to speak.

Nov 02, 2007 06:34 AM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

While in the auto business, dealers in California did everything possible to put auto brokers out of business. Yes, I have been through this once before. They managed to change the law to make sure only new car dealers could do title work. They make getting a license much more expensive & difficult. They convinced banks NOT to sign up auto brokers (so they could finance cars). They bad mouthed brokers and blamed them for everything wrong with the auto industry.

What they didn't count on was this: there is a market for auto brokers. Ironically, the dealers created it themselves by turning off so many customers that came into dealerships!  And even through auto brokers represent only the tiniest market segment, they still felt the need to squash them.

When a market exists, a free market economy will find a way to take advantgage of it, that is just the nature of the beast. So I think mortgage brokers will continue to exist, but it could be in a very different format.

Andrew: Mortgage brokers have the ability to be far more creative with many lenders and many niches to choose from. Bankers can know one product inside and out....better than I would as a broker. My personal experience (prior to coming into the mortgage business) convinced me to NEVER EVER deal directly with a bank. Maybe I just understand the benefits of multiple banks too well....

Nov 02, 2007 07:26 AM
Seth Callen
Farmers Insurance - Lawton, OK
I hear that--in my state at least--that YSP is probably going away for brokers.   I wouldn't be surprised to see Countrywide do the same thing that Bof A has done.  In fact, Countrywide shut down a wholesale opps center in Oklahoma City recently. 
Nov 02, 2007 07:55 AM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

Seth: I think B of A is a pretty big player and alot of banks are thinking this through. Would hate to see Wells and Wamu go in this direction.

What a shame that consumers and mortgage brokers are the ones to lose in this so called clean up.

Nov 02, 2007 08:04 AM
Anonymous
Paul Stabin

I have worked many years for brokers and a number of years for mortgage bankers - but not banks per se. Brokers are generally the sharpest out there, but there is something to be said for control - and when your underwriter is a few steps away it helps sometimes. It also means that the information on all the changes these days come from the investor to the mortgage bank to the broker. So it is easy to get caught off guard if there is a delay in that chain - sort of like the old game of telephone.

Many major wholesale sources are now gone, but to be fair there are still a lot out there, and being a broker is the best model for the consumer and the loan officer - as long as there is someone to broker to. Otherwise - not so much.

Service can still be hairy though - I have never seen the delays on the correspondent side I have on the broker side.

BTW, I work for a mortgage banker now, but still think in the right lending climate - one where there are a lot of sources and niche products - brokers rule and bankers drool.

A lot of bankers broker as well, but they generally do a bad job of it as they do it so rarely and must try and go in house - even if uncompetitive - first.

Then of course there is the pure portfolio lender, which has now gone bye bye for the most part, other than commercial and hard money.  Too bad - those guys had the most fun.

But what do I know, I have only done this for 23 years. Feel free to disagree.

Great article by the way!

:)

 

 

 

Aug 20, 2009 11:13 AM
#14