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Is texting just paging gone wild?

By
Home Inspector with Charles Buell Inspections Inc.

"In voluntary cooperation with the powers that be, we interrupt this previously scheduled program to conduct a text.  For the next 60 seconds you will be tortured mercilessly as you try to respond to this text even though this is only a text.  If this had been an actual message you would have been instructed to answer your phone and actually talk to a living breathing person."

Twin Ponds, Shoreline WAI remember in the early days of the modern communications explosion---back when pagers were at the forefront of staying in touch.  Of course then along came cell phones and pagers became, for the most part, a thing of the past---a relic with corroding batteries to collect dust on a shelf.

I remember my pager with fondness and how we all had special codes that one could send to indicate the level of importance in finding a phone to see what the caller wanted.  Of course 911 meant: "get your ass home immediately"---without even taking the time to find a phone.

With cell phones came the ability to text---we can now send less cryptic messages.  These "messages" however have devolved into actually even more cryptic messages.  A whole new language has been developed and is continuing to devolve as time goes by.

While I can appreciate the advantages of texting in a few very isolated instances, I think for the most part a text message is basically saying:  "I have something to tell you but I am not really interested in actually talking to you."  

Now this type of message may be valid when the sender of the text knows the recipient is in a private meeting or in a really noisy environment or having sex---but what percentage of the time is the receiver of a text message actually going to be in such predicaments?  And why do they know all the intimate details of my life?---oh yes----Facebook---I forgot.

Also with the phone on vibrate the sender could just as easily leave a voice message that the receiver could then listen to at his or her leisure.  I mean who really wants to find out that they are late for an important meeting while they are wrestling the beast with two backs?  Not to mention the rudeness of checking the dang thing when supposedly focused elsewhere.

While I would not consider myself technologically illiterate, I do think that using texting as a "primary" MEANS of COMMUNICATION is a bad idea.  I am quite sure that in the time it takes to send a text,and reply to a text, the same information (and a good deal more) could have been better conveyed by actually talking to the person.  

Aside from the "time" issues, the nuances of the messages behind the words is totally lost with a text message, opening the door to miscommunication.  Also with a blue tooth I can be doing other things besides punching keys with my thumbs.  

Most people don't realize just how difficult "real" communication is.  
Fall colors fall down
As soon as we move away from face-to-face, eye-to-eye communication the risk goes up.  

We live our lives as if communication is a "given."  We forget (or never knew in the first place) that communication requires "focus," it demands our "presence," and it demands that we fully "be there," and not just one person---BOTH parties.  Anything we put in the way of real communication can actually be a form of  "screw you" when real communication is important.

Doing important business via texting would seem very risky in fostering an environment where communication can happen.  It would seem to make the most sense to save texting for when you have something to say that is not important---when all you are doing is imparting "information" and not interested in "communication."  

Beware though, the receiver may be looking for communication.

I routinely get these long winded text messages that require an equally long response to answer them properly.  Of course the message is full of grammar errors and looks like it was composed in Dragon Speaking Unnaturally.  I had an epiphany one day and came up with a simple solution to this dilemma.  The simple answer is to reply with a simple text message (that requires no special characters, punctuation, or smiley faces) that simply says: "call me."  

Works like a charm.

 

 

Charles Buell, Seattle Home Inspector 

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Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Robert and Lisa, I am not against using whatever means it takes---I just think some ways are more effective than others and we should at least consider using technology more effectively.

Reba, very good point, there can certainly be a passive/aggressive element to it. Also an F--- you element to it if one isn't careful.

Nov 28, 2011 11:13 AM
Mel Ahrens, MBA, Kelly Right Real Estate
Kelly Right Real Estate - Hood River, OR
Customized Choices for your Real Estate Needs

Our 12 year old son has had his new cell phone for exactly a week and has already sent over 2,000 texts! What is this world coming to?

Gretchen

Nov 28, 2011 11:25 AM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Charles, I really like texting. Gets the message out and if you're short on time, it cuts out the chatter that a phone call brings (sometimes).

 

Nov 28, 2011 11:52 AM
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease

Charles, 

We live with three teens - one just texted 4,000 texts last month.  They would rather text than call, but that's for the younger folks.  I like texts - they can be very convenient.  

Still available, go & show.

Showing time confirmations.

Or we resort to picking up the phone and calling.

I like a balance.

 

All the best, Michelle

Nov 28, 2011 11:52 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Gretchen, remind him that those texts are in cyberspace forever :)

Eric, I can see your point---it is just a tool afterall

Michelle, always a balance.  Some think it is the answer though :)

Nov 28, 2011 12:00 PM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

My son would not communicate with me when he is at college - unless I text him.  I think we need to remember it is AGE DRIVEN - and text appropriately.  Thanks for you post.

Nov 28, 2011 01:05 PM
Suzi Sandore
RealtyONEGroup - San Diego, CA
North County San Diego Homes

I ask clients how they prefer to communicate, by phone, email, or text.  But don't ask me to write a novel in a text...  I will pick up the phone for that one.  However a text  can be very useful when you you urgently need to talk to them and they're not answering their phone. That's when I text "Answer your phone, I NEED to talk to you"!! It works everytime.

Nov 28, 2011 02:23 PM
Laurie Clark CRB Angel Realty LLC Your Monument Realtor 719-502-6572
CRB-CCSS-ASD-HBS-RSD-Denver Short Sale Agents - Monument, CO
Angel Realty, LLC

Congrats on the feature! I have found that my level of text communication varies with the age of the client and that the younger or more exposed to tech the client is, the more texts I receive. Great tip to remind us that texting should not be a a primary means of communication. Thanks for sharing.

Nov 28, 2011 02:27 PM
Ben Blonder
Broker/Owner, Keller Williams - Fort Collins, CO
Buyers, Sellers, Investors!

A lot of times I appreciate texting. I don't have to have a long conversation with a client, and I don't have to play phone tag or check my voicemail every hour. I think its a time saver and if something is important enough, I will pick up the phone and initiate an actual conversation. Depends on the conversation and the importance really.

Nov 28, 2011 02:39 PM
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605 - White Plains, NY

I had  a friend that was very, very worried about her diabetic husband and she was "talking to me" by TEXTING about it.  I found that a very disconcerting way of doing things.  I was worried about him and about her - but going back and forth by texting felt so sterile.  Its the wrong  "venue" for that type of conversation. It felt weird....

Nov 28, 2011 03:14 PM
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

The new Generation Gap has arrived!   My own blog today was about this very subject.

Nov 28, 2011 03:16 PM
Janet Jones
Just Your Style Interiors, LLC - Kihei, HI
Home Staging, Interior Redesign Kihei, Maui, Hawaii

Hi Charlie--I love your solution and I'm borrowing it.  I don't understand why people send these long-winded text messages and while I don't mind a quick reply I'm not going to write an extensive answer.  Dialing 10 digits is much faster. 

Nov 28, 2011 04:04 PM
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

Recently, I had a client  who loved to text and would sometimes ask a complicated question, which I would ignore. You cannot possibly type the same kind of explanation that you can give speaking it. When she would text, 'did u get my text. Y aren't u answering? I would reply,"2 long, 2 much typing, will call u ltr."

Nov 28, 2011 04:22 PM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Erica, exactly my point---well said

Joy, you are welcome

Suzi, good point.  I also think it is important to set some ground rules about when each works for you as well as them---sometimes our clients need to be aware that there is important stuff to communicate at times and sometimes texting works, sometimes email is necessary, and sometimes sitting down around the kitchen table is necessary.

Angel, thanks

Ben, exactly---it depends on the "conversation and the importance."

Ruthmarie---I agree---can you imagine getting a "dear john" letter via text?

Susan, I will be right over to check your post out

Janet, most of the time I feel like if they have time to do a text that takes them 10 minutes they have time to talk to me for 2 :)

Sandy, great approach for complicated replies

Nov 28, 2011 04:38 PM
Anne M. Costello
Weidel Realtors - Yardley, PA

The client dictates the form of communication. Texting can be useful and efficient but does not take the place of a real conversation.

Nov 28, 2011 07:17 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

I hate texting, but if that is how my clients wish to be contacted then I do it.  We just got the new IPhone4s that has the voice texting.  That makes it a little better but I still find it annoying. 

Nov 29, 2011 12:08 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

It's just so easy to misspell and be misinterpreted while texting.  I try to avoid it except with those I kow well and/or work with regularly.

Nov 29, 2011 12:57 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Anne, I agree

Christiansen Team, I know a couple of people that have the voice recognition stuff too---they are not very impressed by it they say :)

Gabe, it can be downright scary :)

Nov 29, 2011 04:25 AM
Marcie Purcell Associate Broker
Better Homes and Gardens Real Estate Cassidon Realty - Quakertown, PA
Realtor, Bucks & Montgomery Co PA

I was just talking about how texting was so out of control !  I had a 3 texting rule that I am reinstating: If it takes you 3 texts to tell me something than you need to call me since this is clearly important enough for a coversation.

Dec 01, 2011 09:41 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Marcie, that sounds like a good approach to me.

Dec 01, 2011 10:13 AM