That's Not My Job!
There's a sentence I've heard too many times and definitely could have used myself about a dozen times this past week. I'm dealing with a Short Sale listing transaction that has Short Sale Approval, but can't make it to settlement due to an unreleased first trust that was paid off years ago.
I have been communicating with the Seller's settlement company to resolve the issue. Why? It's been declared not the job of the Buyer's title company, by...you guessed it...the Buyer's title company. I disagree. So does the Seller's settlement company, but we have been working to solve the problem for the last two months. One thing I DO know is that it's not my job as a real estate agent to clear the title issues. But what did I find myself doing the past month? Exactly that. Calling everyone under the sun to get the issue resolved. And this past week, it reached a fever pitch since settlement was supposed to occur on Friday. I was on the phone with title insurance underwriters, banks, attorneys and title processors all week.
It's really easy to sit back and say something isn't your job. It's harder to jump in and do what you can to get it done, especially if it requires a ramp up of gaining knowledge in how to solve the problem. Still, if you want to do right by your clients and get a deal done, sometimes you have to roll up your sleeves and do something that isn't your job.