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Every failure is a learning opportunity but may I skip the lesson this week, please?

By
Real Estate Broker/Owner with Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside

Every failure is a learning opportunity but ...

may I skip the lesson this week, please?


Getting a membership in ActiveRain changed my RE business completely. Forever - F O R E V E R - Before AR, my clients were all folks I knew. They knew my business model and they worked with me or not -- and I existed in a lovely world of trust and commitment - in both directions.

ActiveRain - my beloved ActiveRain - positioned me in a different world. I entered cyber-space in February 2011 and nothing will be the same ever again! I received contacts from folks looking for homes that I didn't know. I still acted the same, perhaps a bit naively. I thought if someone asked me to help find a house, they would respect my time and efforts. I learned differently.

An example? Well, all pretty much the same behavior in different clothing - lack of commitment and lack of respect. "I don't want to get mortgage-qualified - I just want to look at houses first." OR "Oh, I found another agent that would look for me without proof of employment." OR "My cousin's brother's nephew's friend's sister already wrote up a contract for me on that house you showed to us when we were out with her last night."

Perhaps it is the anonymity of the web? Perhaps it is the lack of understanding of our work? However, here we are looking for "something [I] could have done differently that would have changed the outcome"of a certain situation.

I began to realize that I had stepped into a different world, a completely different world. So I did begin to do something differently. I did the initial work to get started with a new contact. Then I discussed that our firm works only with Clients under the standard Georgia Association of Realtors Buyer's Agreement.  I no longer worked more than a couple of hours if a Client person was unwilling to sign the GAR Buyer's agreement. In fact. I also added a Deposit on the line of the Buyer's Agreement that was put there for just that purpose. I decided to announce clearly up front: "Hey world - I am a professional who gets paid for time spent ..."

I love the Glenn Freezman cartoon that illustrates this point.

The contest asks "what ultimately happened?"  What happened is that I detailed new policy and a new direction for my real estate firm. Not one specific incident but a series of incidents led me to establish office policy that will make ODAT Realty Services, Inc. more strong as the company faces the future. Thanks for the chance to reflect on the evolution!

Have a happy day -
Lynn


Laurie Clark CRB Angel Realty LLC Your Monument Realtor 719-502-6572
CRB-CCSS-ASD-HBS-RSD-Denver Short Sale Agents - Monument, CO
Angel Realty, LLC

Lynn: I think the video was awesome - and you taking a stand for some client loyalty is a great thing.

Perhaps if everyone had that standard - and joined together in respecting those boundaries that were already established - it would be an even better world to work in!

Congrats on the featured post too!  : )

Nov 27, 2011 02:37 PM
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

sunshine cartoon   Atlanta Metro ODAT Realty CDPE AdvancedBuy Lease Sell  Buckhead Atlanta GAThanks for commenting!
I am always pleased when folks like my posts!

I feel very encouraged that so many folks liked what I had to say.  It hasn't been easy to take a stand.  Not easy at all.  Margaret Rome's book helped me a lot. 
Please be sure to visit Glenn Freezman - the creator of the cartoon - if you enjoyed the video.  Glenn has others for you to enjoy.
Have a happy day -  Lynn


Nov 27, 2011 03:15 PM
Steve Warrene
Your Town Realty - Lower Burrell, PA
Pittsburgh Realtor North and East Pgh.

Lynn, I did the same thing, was out showing houses to anyone and everyone and was more a door opener than a professional agent.  I put a change to that and I did loose some people that I was showing houses to but most of them understood the Buyers Agreement that I started making every buyer sign.  It gains alot of respect from the buyers ans lets them know I am a professional real estate agent not a professional door opener for anyone and everyone.

Nov 27, 2011 03:37 PM
Pamela Pagayonan
Jumptools Inc. - Toronto, ON

I've also been in that same position. Though I just justified the wasted time by telling myself it wasn't wasted time at all. It was getting more experience with the market and showing properties. All experiences are valuable, even bad ones. 

I do like the idea of getting clients signed up with an agreement as soon as possible. I don't mind showing a property or two if I have the time, but doing more than that, I'd like a Buyer's Representative Agreement in place for sure. 

Nov 27, 2011 03:42 PM
Anthony Daniels
Coldwell Banker - San Francisco, CA
SF Bay Area REO Specialist

We should always try to learn from mistakes, in order to avoid repeating them in the future.

Good post, thanks for sharing it.

Nov 27, 2011 05:01 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Lynn - strangely enough, when I came second time, the cartoon was where it was supposed to be from the start. I do not know why it happened, but it works and I watched it.

Nov 27, 2011 06:23 PM
Karen Crowson
Coldwell Banker Residential Brokerage - Rancho Bernardo, CA
Your Agent for Change

Hi Lynn,

    I could have sworn I posted a comment on here last night but I sure don't see it now. You make such a great point about how we work with someone we know versus someone we've never met. Love the video. Thanks for entering The One That Got Away Contest.

Nov 28, 2011 12:02 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Lynn, So proud of you! Thanks for the mention and congratulations on this featured post!
Margaret

Nov 28, 2011 12:55 AM
Former Agent
None - Adak, AK

Hi Lynn.  What has been the reaction to your use of the Buyer's Agreement.  Have clients been willing to sign?

Nov 28, 2011 02:14 AM
Glenn Freezman
Family Abstract, Inc. - Horsham, PA

Lynn, thanks for featuring my cartoon I appreciate it!  thanks to all of you that left acomment that you enjoyed it.  Congrats on the feature  Glenn  

Nov 28, 2011 02:44 AM
Anonymous
Anonymous

Hey Lynn, Congrats on the Featured Article, great post, I really enjoyed the video.

Nov 28, 2011 03:55 AM
#63
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear AR community -
I am so happy that what I wrote has stimulated conversation.  Aimee (#62) asks the key question -
What has been the reaction to your use of the Buyer's Agreement.  Have clients been willing to sign? The answer is in process.  I did get the Buyer's Agreement signed on Sunday mornings showings. Felt great!! Sometimes it is an uphill battle. However, I have to believe in myself first and take a chance on my success. No new direction may be analyzed immediately. Not wasting time on "ditchers" (as Bob Stewart calls them) is my goal. It may take a year but I can say one thing for sure - IT FEELS SO GOOD TO HAVE TAKEN A STAND.
Have a happy day -
Lynn

Nov 28, 2011 09:51 AM
Kathy Schowe
California Lifestyle Realty - La Quinta, CA
La Quinta, California 760-333-8886

I'm happy to hear that AR has helped you grow your business-- and given you reasons to protect it as well! Good post-- and love the video!  Kathy

Nov 29, 2011 09:36 AM
Toni Weidman
Sailwinds Realty - Trinity, FL
20+ Years Selling Homes in New Port Richey, FL

Lynn, congrats on the feature. I must have missed this completely. I love the video!

Nov 30, 2011 03:04 AM
Anonymous
atlanta property management

A well wirtten post, congrats...

Nov 30, 2011 11:15 AM
#67
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Lynn, WOW you go girl!  YOu took a stand and it worked....and congrats on this feature!

Nov 30, 2011 11:13 PM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

respect yourself and the world will follow....great example of this. Good for you

Dec 17, 2011 12:22 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Lynn

There are plenty of people who should watch but, but sadly might miss the whole point that this illustrates so well.

Jeff

Dec 18, 2011 02:29 AM
Anonymous
Bucks Party Ideas

Lynn,

That's part of our work, let's accept the fact because we learn from it. <a href="http://www.facebook.com/BucksPartyIdeas">Bucks Party Ideas</a>

Jan 09, 2012 08:37 PM
#71
Wayne Johnson
Coldwell Banker D'Ann Harper REALTORS® - San Antonio, TX
San Antonio REALTOR, San Antonio Homes For Sale

That video's concept and content are outstanding. I love the dry humor and did I see the REALTOR give the stuff it sign to the doctor? That's humor.

Aug 24, 2012 09:54 AM