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Are You A Customer Service Junkie?

By
Real Estate Agent with Albuquerque Homes Realty 16572

Sometimes in life and business we get a star for our efforts! The following are the words from a valued client, I implemented the bold font for the purpose of this blog only.

Big Star for Customer ServiceAs a Customer Service Junkie, I feel that it's my responsibility to other potential real estate shoppers & sellers to share my positive experience with John McCormack, so that they will have the opportunity to learn how pleasant it can be to work with people who listen and care about doing the best for their clients.....
Following the purchase of our new home in Rio Rancho, we reflected back over the past 20 years and counted twelve moves that included more than 13 real estate purchases and sales in different locations in the USA.  Through these successful transactions - and others which never resulted in a closing - I've met and worked with many realtors but none exceeded the focus, attention, dedication and patience to meeting my needs than did John McCormack.

Customer service is of primary importance to me.  It is absolutely vital.  If it is absent, I soon am, too.  My experience working with John over several months to find just the right home reflects that he seriously believes that Real Customer Service is of paramount importance in the realtor-client relationship, also.  John listened carefully to what I indicated I wanted in a home and location and in what price range and then worked tirelessly to find properties, which met my desires.  His knowledge of the particular neighborhoods in which we looked and the Albuquerque Metro area in general were of great value in finding just the right home.  As a result of his knowledge and research, neither one of us ever wasted any time in fruitless searches of properties of no interest to me.  Additionally, through John's sophisticated and easily navigable website and related links, I was able to effortlessly, via my own computer, preview a wide variety of homes from which I distilled just those I really wanted to see.

I will (and have) easily recommend John to anyone I know who needs real estate help in the Albuquerque/Rio Rancho Area.  He's the best.

James B. Sloan

*************


If you or someone you know is a customer service junkie looking for a trusted REALTOR, it would be an honor and a privilege to assist you/them. I am more than happy to provide additional references or simply use this link to see what my clients really think.

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John McCormack    Owner/Managing Broker,  e-PRO

505-980-4576 / John@AlbuquerqueHomes.com

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If your considering Buying, Selling or Relocating  to Albuquerque or Rio Rancho, NM and need a Professional Realtor It would be my pleasure to help you!

Be sure to visit my AlbuquerqueHomes.com website for total access to all available homes in the following New Mexico communities:  Albuquerque, Rio Rancho, Los Ranchos, Placitas, Bernalillo, Tijeras, Sandia Park, Cedar Crest, Bosque Farms, Los Lunas & Belen.

 

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Comments (43)

Ron Marshall
Marshall Enterprises - Saint Michael, MN
Birdhouse Builder Extraordinaire

John, I am a firm believer in top-notch customer service, and that is why people keep returning to my antique shop, buying my birdhouses, and hiring me for trashouts and lawn care.  

If you don't do your best every time, people remember.  And, sometimes they remember excellent customer care, too.

Nov 30, 2011 10:21 AM
Judith Parker
ProStead Realty - Charlotte, NC
CRS, GRI, CMRS, Charlotte, NC

Hi John, what a wonderful testimonial written for you and I am not at all surprised.  You are so caring and it shows in all that you do...even here in the "rain."  You will be my REALTOR of choice if they are coming your way.  Congratulations!

Nov 30, 2011 11:05 AM
Erika Rogers
Red Rock Real Estate ~ Southern Utah's Largest Independent Brokerage - Saint George, UT
St George Utah Real Estate & Relocation Specialist

John, this is a wonderful recommendation for the type of person and real estate agent you are.  You're who I'll call if I have clients moving to the Albuquerque NM area!

Nov 30, 2011 11:09 AM
Marge Piwowarski
Phoenix AZ Horse Property - Phoenix, AZ
Phoenix AZ Horse Property, LLC

Yay John,

I keep telling the world this is a SERVICE Industry.  If we are not about cutomer service we should be elsewhere, doing something else. 

I love it that you operate the same way.  Wonderful and well deserved accolade!

Nov 30, 2011 11:39 AM
Kathy Sheehan
Bay Equity, LLC 770-634-4021 - Atlanta, GA
Senior Loan Officer

Congratulations on such a wonderful endorsement and testament to your level of professional service.

We need to see more of these.

Nov 30, 2011 11:58 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Hello DJ,  Thank you for your kindness and support, your awesome.  I look forward to the day we enjoy the bounties of a referral.  Yes, testimonials are great marketing pieces!

Hi Pacita, My hat is off to the kind gentleman (James) who took his time and thought to draft this well written recommendation. I respect him a great deal, even if he hadn't.  Customer service is what we do!

Hey Steve,  I hate to hear your going through all that frustration, and that is exactly what happens when clients are handled correctly lots of frustration!  I hope it all works out and thank you for your kind recommendation.

Hi Rebecca,  Love your new garb!  That is so fun and so you! Thank you for sharing as always, we always love a good testimonial.

Hi Ron,  So very true and as James stated if customer service is missing, he is gone..PERIOD. It still means a lot to most people, unless they have never enjoyed the experience themselves.

Hello Judith...Oh Thank You! It's such a comfort knowing my AR friends and colleagues really would send referrals my way.  Its huge and its appreciated! 

Hi Erika,  I can assure you that Erika Rogers will get the call for anyone I know of headed to St. George.  Thanks for your support and friendship!

Howdy Marge,  No doubt about it..We are a customer service business on steroids! 

Hi Kathy,  Thanks for the congrats, I know we all get them, I just had to share this one cause I think its special, it just makes ya feel good!


My Definition of Customer Service!

"Do unto others as you would have them do unto to you"..And then some!

Customer Service is Do Unto Others as you would have them do unto you

Nov 30, 2011 01:08 PM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Hi John ~ Wow!  This client testimonial is one of best I've read ... you obviously go far over and above your clients' expectations.  A 'Rave' like this is priceless, because it came from the heart and it's easy to see it's sincere.  Good for you for having the best customer service of any Realtor in Albuquerque NM!!

Nov 30, 2011 06:52 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning John. What a lovely tribute you received. I am not surprised but please that you were affirmed so prolificily: nice to see.

Dec 01, 2011 01:39 AM
Rosalie Frankel
Dominion Real Estate Partners - Cave Creek, AZ

A fantastic referral!  Way to go, John!  You are a credit to our industry.

Dec 01, 2011 01:42 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Great recomendation. Splatter it everywhere! Hey, throw it on Yelp.

Dec 01, 2011 04:12 AM
Jayson Holland
Listings.com - Denver, CO
Jay Holland

Amazing letter. Must be a special client who would take the time to write that. And what they dont get is that we treat them all the same.....If only all of our clients would recognize! congrats.

Dec 01, 2011 04:14 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

Way to go John.  Not only a great testimony you get in the Rain Drop.  

Dec 01, 2011 05:41 AM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

John, that is one satisfied Albuquerque NM home buyer. He was fortunate to have your expertise for the purchase of his new home.

Dec 01, 2011 08:34 AM
Liane Thomas, Top Listing Agent
Professional Realty Services® - Corona, CA
Bringing you Home!

We also strive to provide excellent customer service. It is what sets us apart from the competition.

Dec 01, 2011 11:28 AM
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi John, I too believe in customer service.  Not sure I would go to the extend of a junkie.  I am running a business.  As such, customer service has to fit into my business plan including p&l.

Dec 01, 2011 11:50 AM
Vickie Nagy
Coldwell Banker Residential Real Estate - Palm Springs, CA
Vickie Jean the Palm Springs Condo Queen

What a wonderful statement about you and your services John! We are all in the business of helping others achieve their life dreams and goals. Sometimes it takes more work and time than anticipated, but we are 'on stage' all day, every day.

Dec 01, 2011 02:43 PM
Sylvie Stuart
Realty One Group Mountain Desert 928-600-2765 - Flagstaff, AZ
Home Buying, Home Selling and Investment - Flagsta

That is fabulous! Congrats! It feels so good when our hard work gets recognized! You deserve it!

Dec 02, 2011 02:18 AM
Gene Donohue
Only Way Realty / UpstateHomeSeller.com - Greenville, SC
Flat Fee Service...Exceptional Results!

That's what it's all about....over-performance!  Great job John!

Dec 04, 2011 08:30 AM
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

I am addicted to real estate and customer service.  Having a business background, hard work and long hours are a way of life.  Answering phones and emails in the middle of dinner is the norm.  I'm always looking for people as committed as me to refer clients to when they are relocating!

Dec 09, 2011 06:01 PM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Hi Maureen,  And thank you for your contribution.  It really does mean a lot when a client takes the time to spell out the experience.

Hi Sheila,  I too think James articulated his thoughts quite nicely.  He mean every word!  Glad he is my client!

Hello Rosalie,  Thank you for your Kudos, I do appreciate you!

Hi Lynn,  Not sure what Yelp is? Have to investigate that one.  But yes indeed I will certainly spread this joy!

Hi Jayson,  You are so right.  We do treat them all with the same respect and professionalism. Some get it, some dont! 

Hi Gene,  I never did know what the Rain Drop was all about or how to get one.  I enjoy the accolades..

Hi Tammie,  I think we were both fortunate.  We worked well together and respected each others time and opinions.

Hi Liane,  I know we all strive for great customer service.  If we dont our business will likely not survive long.

Hello Bob,  I learned about great customer service a long time ago working in the Automotive aftermarket.  Competition was steep but the other camp could not compete with our customer service and we owned the market because of it.  It matters and no where more important than in Real Estate!

Hi Vickie,  I have said the same thing to my wife.  When I am with a client I am on stage and part of my performance is customer service.

Hey Sylvie,  It really does feel great when we are credited for our hard work.  It makes the really difficult transactions and clients palatable.

Hi Gene,  Over performance wins every time.  Under performance will land you in the unemployment line.

Hi Tony,  I would love the opportunity to help your referrals if every headed towards Albuquerque. 

 

Dec 10, 2011 04:16 AM