In addition to selling homes, it is essential to make sure that you clients are fitted with the resources that they need. I know any time that I have moved I have had to find electric companies, cable, water, etc.  It is a major inconvenience having to go through the phone book trying to find this stuff. 

A solution I try to do is to give a sheet to my clients that contains this stuff. In addition to utility service, I include blinds, carpet, paint, gardening, landscaping, pest control, and close restaurants.  I will include this list in another post if people are interested. 

People are under enough stress moving in the first place, by providing this type of customer service, it will not only help your clients but shows that you go beyond the dotted line.

 

3 Comments on Providing Good Service

NOV
05
2007
160,644 Points 7 Featured Posts Outside Blog
Great idea - I know a good deal of high end teams that also offer a concierge service that will assist clients in doing these things for them.
8:06pm • #1
858,209 Points 68 Featured Posts Outside Blog

I take this one step further and give it to them on CD that also gives them the addresses (With maps from their home to the location of things like the DMV) Then also gives them links the company's websites, so they can sign up online instead of having to stay on hold for 3 hours!

Just an idea,

Todd

9:22pm • #2
1 Featured Post
Utility service numbers are always good to get in your buyers hands. Asking the listing agent to have the seller contact those companies advising them that they will be transferring title to the new buyer on a specific date is even more crucial. Some sellers cancel services and the buyer gets stuck with re-connect fees that were not necessary and as the buyer's agent - you will be getting that call after closing from your buyer if that happens to them.
10:00pm • #3

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Matthew Zgonc, Realtor, CFS, CVS

Modesto, CA

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ERA Village One Real Estate

Address: 2508 Oakdale Rd. Suite B-1, Modesto, CA, 95355

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