I had a great customer experience yesterday. What surprised me the most was that I was surprised. I was hoping, but not expecting, that the company involved would step up to the plate and make things right. Well, they did.
Late last week, I had decided it was time to order some additional memory for my laptop. When I selected an online retailer, I was elated to find they had a free system analyzer to determine what and how much memory I already had. They then displayed products that are compatible with my system.
Great, I thought. I can order the memory, then open up the beast after it arrives. To make a long story short, the scan software made a mistake. When I opened up my system, I realized I now needed to order yet another memory card. Pish.
I ordered the new card and sent an e-mail to the company. They apologized for the error and told me they were upgrading my shipping method to overnight delivery ... for free. So it was a bit of a pain on my end, but hey, things happen.
The company is www.crucial.com, they are an online supplier of memory, drives and accessories. Rest assured if there is a hitch in the git-a-long, they will make it right. Good customer service ... it never gets old.
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