This goes to show that we should not assume just because a client's first contact is via email that email is their preferred way to be contacted. Ask this question" What way do you want me to communicate with you, phone text or email?'

Via Tammy Lankford/Broker Lane Realty Lake Sinclair-Central GA:

Does that canned sounding email response leave you cold when you get one.  You know the one.  "Thanks for you inquiry, we'll get back to you"  Or "Someone will contact you shortly".  ugh I hate those. 

It took me a while to make the transition to calling people who email me and leave a phone number.  I guess at first I thought that since they were using email to contact me perhaps that's what they prefered.  I think my thinking was broken.  Sometimes those inquiries come late in the evening and early in the morning.  So maybe those folks just have the good sense to NOT follow my "call to action" that says "call me" if it's 11:30 p.m. or 5:45 a.m.  (Thank you)

But in tracking those people who become clients after an initial email inquiry I've found that those that I pick up the phone and call are twice as likely to become a client.  Of course sometimes people don't leave a phone number and that certainly can hinder you calling them.

So I'm curious how do you respond to email (Internet)  inquiries? (AND I MEAN THE ONES THAT ACTUALLY GIVE YOU A PHONE NUMBER)  Email? Phone?

And if you are NOT an agent or in the business I'm certainly interesting in your opinion too, consumers please feel free to leave a comment...

Tammy Lankford/Broker (Lane Realty) Lake Sinclair : Real Estate Brokerage in Eatonton, Putnam County, Georgia706-485-9668

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Tammy Lankford, Broker/Owner

Broker License # 169695  Lane Realty License # H-11420

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Posted by Joe Jackson on 12/19/2011 02:35 PM   Comments (2)  
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2 Comments on Method of follow up on internet inquires. How do you prefer; email or calling?

DEC
19
2011

Nothing like the sound of a real voice, real person in real time. I find this the most effectiveway of getting the intro stage out of the way and then on to the next step.
2:39pm • #1

I'm a product of my generation, so I perfer E-mail. I think if you perfer chatting, you're more than likely to call the broker instead of sending an inquiry on the internet.

But Yes form emails are annoying.
4:46pm • #2


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