I actually like the feedback forms, as a buyers agent or agent who has previewed a home.  I find it easier for me to respond to that because it takes about a minute, compared to a phone conversation.  I believe that the rate of return in regards to feedback response is much higher as well.  I know that when I call agents for feedback or send faxes, I'll be lucky if I get even one response out of 25. 

But I see what you mean about personal service.  I try to be as hand-on as possible with my buyers and sellers, and that's why I have a hard time justifying using a transaction coordinator, though I know they can be very useful and efficient.  I guess I'm just a control freak!

Maureen we have a showing service in our area with the email feedback and I think it is wonderful. If there is interest on the buyers part you still can call the buyers agent. It's very efficient. Email should be easy to jot off a reply but many buyer agents still don't do that.

Hello, Maureen!  I call for feedback the very next day, sometimes at the end of the day if the property was shown early in the morning.  If it's any longer, the buyers' agent will have forgotten which property you were asking about.  It's a personal touch, but I also understand why an agent might use it when it's hard to find the time.  I don't see myself using it, but who knows, it's better than not making follow ups at all.

I know it is all the matter of preference to the agent. It is a great way to keep organized but it is also the lack of human communication that makes me wonder if it is worth it.

I guess everything has it's good point and bad......

Maureen, Why would a listing agent subscribe to this? Because they are too busy or do not have personal staff to contact the buyer's agent? I suppose if I was contacted by a service I would just respond by asking them to have the listing agent contact me directly because I have some confidential information pertaining to the property. Once the agent called I would tell them what the buyer thought and add that I just wanted to have an open line with the person that is closest to the seller so the information was passed on correctly. Any conversation that implied the information could have been given to the "Service" would quickly be cut short by saying that I just don't do business 3rd hand. 

Quote> I suppose if I was contacted by a service I would just respond by asking them to have the listing agent contact me directly because I have some confidential information pertaining to the property

KC- Excellent point!!! What if there is something that should only be heard or read by the selling agent? This would be breaking confidentiality to the buyers!!!

I like the listing service e-mails. That way, you're not wasting your time following up with buyers agents who's buyers have absolutely no interest in the house at all. I always call the agents who provide feedback that's partially positive, to get more of a feel for how the house showed and the status on the buyer.