under fireThe NAR is under fire, sued by the Department of Justice (DOJ - the government's prosecution arm and one of the enforcers of the Sherman Anti-trust Act).  Despite what it is being portrayed as by the Department of Justice, that NAR/MLS policies are anti-competitive and negatively effects consumers by hurting discount broker operations, this is NOT what the actual suit is about.  Reading the actual documents (a DOJ press release following their win in the appellate court - a win the NAR expected them to get) and the court's ruling itself, it is clear that the suit is really focused on attacking the policies which allow VOW opt-out by listing brokers, so that VOW sites (whether at a discount broker or not) don't show certain listings.  DOJ is only allowing it to be portrayed as anti-discount model for public sentiment reasons.  In fact every full service firm that has a VOW link on their site also feels the effects, because any opting out keeps listings off all brokers' VOW sites, not just the discounters. 

To illustrate my point, here's just one line from the DOJ press release: "NAR's policy enables traditional brokers to exercise an "opt out" right to block their competitors' customers from having full on-line access to all of the MLS's listings."  Yes, that's true, but that is not in any way preventing customers/consumers from having access to the MLS data, only allowing certain listing brokers to themselves elect not to let their sellers get that exposure.  That's like the DOJ mandating that we all list all our listings on Zillow.com because not doing so is inhibiting the consumers' ability to find out our listings exist, and that it would actually be illegal if we didn't do that.  HUH!

Legally, I believe that the NAR and the MLS services have every right to exclude anyone they want (and to let listing brokers opt-out), including certain of their own members, so long as their rules are not discriminatory in a way that violates civil rights.  In fact, it isn't even the MLS that's excluding someone, it's the listing brokerage firm that opts out of the VOW program.  Just to give the DOJ's PR spin it's due, to me that still holds even if it was really just that refuse to allow "discount brokers" to participate in the MLS VOW programs.  That, to me, is their right.  Don't forget that the NAR, just like the local country club, is a private trade organization with paid membership requirements to benefit.  They have the right to set their own internal rules, just like the country club can have a Men's (only) day on Monday and a Ladies (only) day on Tuesday. 

That said, the appellate court's ruling noted a the case of chiropractors against the American Medical Association for similar practices in which the chiropractors won.  I do believe there are differences, though, to that case, as I think (don't hold me to this) the AMA was refusing to allow chiropractors to join the AMA even if licensed as medical professionals, whereas I'm not aware the NAR is refusing membership to anyone, discounter or otherwise. 

More importantly, though, to me there is a different issue ultimately in play here.  The lawsuit may be about what the NAR & MLS services must legally do (and what their obligations are to the general public vs. their members).  However, the most important issue that the NAR might be overlooking here is what smart business practices dictate (i.e. Adam Smith's "invisible hand" of market competition, not the iron fist of the DOJ).  I believe the NAR will prevail against the DOJ's suit in the end, but I think they are very likely in the meantime to lose the war and further hurt the less-than-optimal public view of REALTORS (which I don't personally share, but which surveys suggest some people think less of real estate agents than even lawyers - ouch).  If the DOJ has John Q. Public convinced that we (yes, if you are a REALTOR you are part of this) are acting against the public's best interest, how receptive do you think he's going to be to hiring you?!strecher

Because of this, I think the MLS policies might need to be looked at very differently.  As the largest trade organization in the US, the value of the trademarked REALTOR brand is at stake here.  Realtor.com may be the biggest (?) internet site for public property (home) search, but it won't be if the public perceives that they are not the most complete source of information, or that they are discriminating against someone (whoever that really is).  Enter Zillow et al. 

Market based decisions are not always the same as legally defendable decisions.  OJ got a "not guilty" verdict in court, but not outside of that courtroom.  Ask him how it feels to win the battle and lose the war (remember he's supposedly been bankrupt since).  I hope the NAR doesn't realize that too late.

BONUS THOUGHT - I think the DOJ is playing the PR game to get enough anti-NAR sentiment from the public to scare the NAR into being strong armed into a settlement that is well short of what the law allows (which should be, again, no change at all).   This is exactly where the NAR is losing the war, the REAL war, the one about the public image.

AFTERTHOUGHT (which I noted in the comments following my next post) - if it is illegal for brokers and agents to talk in the context of "market" or "standard" commissions, how can the DOJ then call anyone a "discounter" because to be a discounter means a discount from something...like a "market standard" commission!

 

14 Comments on Why the NAR will Win the Battle and Lose the War

DEC
14
2006
186,766 Points 28 Featured Posts Outside Blog
That's so well written and so true.  Until Realtors stand together and assert our voice as a huge trade organization and declare that yes, we have rights-we're going to lose.  Support your local RPAC people-the only way to fight this battle is in the place where it's being waged-the political field.  The other way we win?  raising the bar of professionalism in the industry so the public can see that this isn't about anti-trust-it's whining, pure and simple.
8:23pm • #1
If a home owner wants to represent himself in selling his property there is plenty of FSBO web sites out there for him to go to.  I would save a lot of money if all you had to do to sell a property was put it in the MLS and a yard sign in the yard.  Home owners do not understand what full services are.
8:50pm • #2
13 Featured Posts
Good point on the RPAC people, Leigh.  I agree they need to be engaged, not from the association, but through all of us "lobbying" them and making sure they know that this is a PR issue, not just a legal one.
9:30pm • #3
8 Featured Posts Outside Blog

Gabe - very nice post!

Leigh - We as realtors don't stand together?  Granted, we may not have the AMA behind us as the folks in medicine do.  I think Lawyers probably have a better voice.  But who else?  I speak from personal experience - there is no large engineering voice out in the world.  But when I was a new realtor, we even had lobbyists speaking to us suggesting what candidates would be good for us.  Please enlighten me if I'm wrong, but I always thought that Realtors typically did stand together?  Thanks! :)

9:41pm • #4
8 Featured Posts

Gabriel,

You had to bring up OJ?  Can you believe the slimeball book that almost got published, and the sort-of confession Fox was going to air?  What were they thinking?

As far as your "invisible hand" argument, I think that continued developments with respect to the proliferation of internet listings may be the equalizer that allows market forces to shape the industry.  Without the internet, however, the invisible hand didn't have much of a chance against the real estate cartel. 

Please feel free to cross-post and join us at the Zillow Discussion Group.

9:51pm • #5
Great posts! It really makes you think. Alot of organizations are taking jabs at us. As members of the largest trade organization, when we unite we are powerfull. Look at all of the positives we have had on the economy, home owners rights and protecting our clients. We need to have standards. If not our value gets diluted.
11:21pm • #6
DEC
15
2006
13 Featured Posts

Kaushik, I do think REALTORS stand together and the lobbying platform that NAR has is maybe second only to AARP.  That said, I wonder if their minds and focus are in the right place on this.  Again, I agree with NAR legally, I just don't want them to proverbially cut off our noses to spite our faces. 

Stefan, I don't know where OJ came from - I don't read or follow the news much but God just put that in my head I guess?!  I will cross-post on the Zillow group, thanks.

Chris - a powerful organization is great, so long as it has the right intentions and makes the right moves.  It's just as negative, however, if they make the wrong moves, and suck us all down with them. 

1:46am • #7
186,766 Points 28 Featured Posts Outside Blog

Kaushik-I guess my thought that we don't truly stand together stems from the fact that there is so much infighting and sniping going on in the real estate community at any given time-i see it every day with agents in my own market and nationally.  And for a group that's over a million strong....most Realtors don't support RPAC (probably because it's not really well publicized what they do), don't volunteer on local boards, heck don't even vote in elections.  I agree that when you join the local board they do share with you candidates and candidate positions-but how many agents in your office do something with that information?  This is on top of the fact that even though we are told that using 'mls' in describing our websites hurts our position (since we're NOT offering MLS access, we're offering an IDX or VOW feed)-agents still use it to benefit themselves in the short term which will hurt us in the long run.  Does that make sense? 

Gabriel-sorry to comment so long, just answering the question above. =)  I also get concerned about NAR's focus, which tails right back to my thoughts that we have to support RPAC and get our voices heard.  RPAC also is a way of talking to NAR-the more people involved (and i'm talking bodies, not huge $$ amounts-if every member of NAR gave $25 the war chest would be stronger and provide a better battle), the more likely we will prevail.  But it's also getting involved in boards and committees and such so they hear the voices of those of us who live and die by this occupation. 

Does that make better sense?

7:23am • #8
144,132 Points 7 Featured Posts Outside Blog
Gabriel, Thanks for the post. Very informative. Demonstrates the necessity of supporting RPAC. In my opinion, it is one of the best ways to work within the system to safeguard our livelihood.
7:57am • #9
406,983 Points 16 Featured Posts Localism Sponsor Outside Blog
Gabriel - Excellent analysis and points made in the post above.  Bottom line is Bureaucrats love to tamper with things they rarely understand, and have no business tampering with - it's designed to promote job security! 
8:06am • #10
4 Featured Posts

"Home owners do not understand what full services are."

Actually, I would extend that statement by saying "Most people," instead of "Home owners."

I live in the service capital of the world.  Or at least neck and neck with Las Vegas.  When you work near the number one family tourist destination in the entire world your competition will eat your lunch everyday of the week and twice on Sunday if you stop at "full service."  You have to be better than "full service."

"Full service" is what the other guys offer. 

And frankly, I wouldn't have it any other way.  I know I have competition in the state from many qualified brokers.  But my "service" competition is where the real game is played. 

If you level the playing field in any industry, the ones who thrive are the ones who perform better in the "service" category.

8:45am • #11
13 Featured Posts

I continue to agree with the RPAC comments - but get involved beyond just giving some cash into the bucket, make sure your local organization knows you're concerned about the public spin on this issue and that you don't want your money to be spent winning the lawsuit and end up publically scourged for it.  Usually NAR is decent with the PR thing, but I think they are a lot better at the political lobbying than the PR angle.  I think they need to focus more on the PR issue here.

Chris, unrelated to the post, I don't envy anyone that lives or works near Disney - I can't take it.  I do provide service well above and beyond, though.  Seeing the 321 area code on your profile brings back a lot of good memories, as I did an aweful lot of work/deals in Melbourne and Palm Bay before I left my old firm (not to mention some good fishing outside the Sebastian Inlet).

9:11am • #12
1 Featured Post

The agents on ActiveRain have a huge advantage in the future, they are tech savvy. It is important to remember that we need to keep up with the times. There will be pressures coming from all angles that will change how we all do business.

I was speaking an old time agent one day and he told me what he has seen over the years are mostly gimmicks. Everything keeps going back to this being a personal face to face business. Many things will change and we will all need to adapt but this will always be a personal face to face business. We can't be outsourced!

1:30pm • #13
13 Featured Posts
No, Don, people can't always be outsourced, but a lot of what they do can, so don't delude yourself.  There are those in the industry that will thrive because of the technology shift paradigm, and those that will have their doors closed. 
3:25pm • #14

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Gabriel Silverstein, SIOR

Manhattan, NY

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Angelic Real Estate

Address: 100 East Huron Street, Suite 4904, Chicago, IL, 60611

Office Phone: (212) 444-8520

Cell Phone: (646) 727-0837

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This blog is where I explore, comment on and even rant about industry issues for commercial and corporate real estate professionals and occasionally throw out thoughts on the residential side of the world as well (why, since we don't deal with residential? I guess because nobody can stop us from doing so and as this latest subprime-primed recession proves, housing matters even if you're not a house jockey).


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