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Albuquerque Buyer's Brokers Please Read and Learn

By
Real Estate Agent with eXp Realty

I spoke to an Albuquerque Buyer's Broker who showed one of my listings today and when I hung up the phone I was left shaking my head. This isn't the first time I've spoken to this gentlemen after he has showed one of my listings, but it may be one of the last because, frankly, I don't think he has a clue how to sell a house. He may be out of business soon.

When I asked him what his buyer clients thought of the property he said "I don't really know, they didn't tell me."

When I asked him about the pricing he said, "I don't really know, I haven't looked at any comps." I mean Picture of Frustrated Manthey looked at other houses that day in the same neighborhood and in the same price range, right? Those would be the comps. 

To be a nice guy and to try and get some feedback to share with my seller I tried to probe him with a few more leading questions like "did they like the big living room," and "did they like the really cool hot tub room?" Finally he said "Yes, they liked the hot tub room!" I got excited, I thought I was finally getting somewhere here. We chatted for a few more minutes then I said "Do you think they will come back to see the house on another trip?" You guessed it, he said "They didn't tell me." However, he then proudly told me that he did ask them if they wanted to buy it and they said no, not today. Aaarrrgghhh!!! That's not how you're supposed to do it!!!

Ok, all you newbie Buyer's Brokers out there in Albuquerque. Here's the scoop!

You don't ask your buyer clients if they want to buy the house unless you already know that they want to buy the house! Don't be a jerk and ask then if they want to buy every house you show them! After all, nobody likes to be pressured!

How do you know if they want to buy the house? You ask them questions like "Do you like the hot tub room?" If they say "Yes!" then you make a mental note. Then you ask them, "in your opinion, is a big backyard something that is important to you?" If they say "Yes!" then you make another mental note. As you compile your mental notes into a long list you'll be helping them to prioritize the home features that are important to them. Oh yeah, and in the process you'll be learning what their needs are likes are so that when you see the house that has everything on the list you'll be able to say "Hey, I bet you really like this house, it's got everything you need!" And they'll say "Absolutely, yes it does! We want to buy it."

That's a win-win and that is how you make a sale without having to pressure you buyer clients. Wow. That was really hard, huh?

If you want to be a successful Albuquerque Buyer Broker, don't bug your clients by asking them to buy every house you show them, help your clients define what they are really looking for in a house. Not only will your clients like you better, but sales will get easier too. And if you do, maybe the next I call you for feedback on my listing you'll be able to answer my questions. 

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Me and my team of buyer brokers never pressure anyone to buy a house they don't like or before they are ready. We listen, and we help them make wise decisions.

Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hey Rich, it's about getting the buyer to tell you they want to buy the house and the questions help to paint the picture for them.  Best of success to you in 2012!

Jan 05, 2012 04:16 PM
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Don't you just feel sorry for these buyers.  They are not being represented, they are just being accompanied. 

Jan 06, 2012 04:00 PM
Rich Cederberg
eXp Realty - Albuquerque, NM
eXp Realty Agent Albuquerque

Jane-you hit the nail on the head with that comment. Why do people accept that kind of Realtor? I can't imagine his other skill sets, like his negotiating skills, are very sharp.

Jan 06, 2012 04:03 PM
Anonymous
Kelly Krauth

You have it right! I cannot tell you how many times I run across agents like this, who are not looking out for the customer. Nice blog.

Jan 07, 2012 03:05 AM
#4
Michelle Gibson
Hansen Real Estate Group Inc. - Wellington, FL
REALTOR

Rich - Jane took the words right out of my mouth.

Jan 11, 2012 02:50 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Rich,  I think I know the agent your speaking of..well at least I have crossed paths with them a time or two!  Hope your enjoying the move to Venture, make it a great 2012!

Jan 11, 2012 12:32 PM
Rich Cederberg
eXp Realty - Albuquerque, NM
eXp Realty Agent Albuquerque

John, perhaps you have run across him, but let's not name names! Best of luck to you as well!

 

Jan 11, 2012 01:40 PM
Margaret Woda
Long & Foster Real Estate, Inc. - Crofton, MD
Maryland Real Estate & Military Relocation

Rich, how did you get to 260k points without my discovering you?  I must not have clicked through before, if you've previously commented on my posts.  Anyway, I did click through today (and will subscribe before I leave), and enjoyed this post. 

You are so right about selling strategy.  I usually ask minor closing questions, as you suggest, and then explain that I encourage my buyers to choose between house #1 and house #2 as if they're the only options availalbe.  Going forward, I'll ask them to do the same by comparing the each house with the previous favorite.  By doing this, they'll always have two distinct choices out of 5, 15 or 50 homes I've shown them.  If they make that difficult decision at the end of every showing, we can sit down in the office at any point and make a Ben Franklin list, if necessary, or go back to look again at just those two homes.

Jan 13, 2012 12:20 AM
Renée Donohue~Home Photography
Savvy Home Pix - Allegan, MI
Western Michigan Real Estate Photographer

Communication is EVERYTHING in this business.  This agent will NOT be around next year as you mentioned because they don't even know what their clients want or liked!

Jan 15, 2012 04:20 AM
Marge Piwowarski
Phoenix AZ Horse Property - Phoenix, AZ
Phoenix AZ Horse Property, LLC

He has a unique approach to his business doesn't he?  I bet a really decisive, determined buyer could buy a home from him.

Jan 15, 2012 06:05 AM