Trust has always been a driving force in our business beginning in 1978. Our primary client, at the time, was a design build/architect and we thoroughly enjoyed creating his designs. As our business grew we began to take on our own private clients. In the second and third years several of these clients had previous negative experiences with contractors. This added another dynamic to each project that required extra attention throughout the job. It has been challenging, yet fulfilling to walk with clients working to trust again.
One of our clients was particularly challenged in this area. They ultimately shared their breakthrough and appreciation with tears at the end of the project.
In the 1980's I shared our approach to trusting others until they prove otherwise, with one of our a subcontractors. He asked incredulously, “ You do that even the way things are in the world today?” I told him we do that because of the way things are in the world today. I don't mean being naive. I mean giving others the benefit of the doubt. I've discovered extending trust has helped some to step into a level of trust they weren't going to fulfill without it. I suppose this just proves there are those who are very responsive to someone believing in them.
Trust is a remarkable and powerful quality. Perhaps it can be viewed somewhat like wealth. There are 3 things we've learned. #1 Like money only those who have it can invest it. If you have some you can make it grow. #2 Like money it can be lost. If someone has been robbed or had their trust stolen there maybe some trauma or drama to overcome to see trust restored. #3 Business is a great place to invest trust. Certainly the Real Estate profession is one of the best.
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source:Shasta/Flex MLS //Unemployment data source: CA gov EDD and considered public domain information
Information deemed reliable on the date of publication, but not guaranteed
This post is a submission to the ActiveRain / Adobe EchoSign Trust Contest. I could possibly win a prize. You can find out about the contest by clicking here
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