If you don't have the time, then say good-bye-poor listing agent practice.

I have a buyer that is from out of state. We have been talking by phone as well as email      to set appointments for her one and only day off. She is ready to go and wants to find the perfect home. I made all the calls to set the showings and I had all but one agent that I was able to reach. Showing instructions stated to call the listing agent.

I tried to reach her for 2 days. I left her messages because it always went right to her voice mail. Finally I got fed up and called the listing broker's office. I told the coordinator I was calling to set the appointment and that I had tried to reach the listing agent for 2 days.

    She put me on hold and then came back to inform me that there were no showing instructions. The home is VACANT. They did not have the lock combo so they could not assist me. What really ticked me off was what I was told at that point-

" I am so sorry. She doesn't answer her phone unless she knows it's the office, because she has a full time job. She works very hard and puts in over 70 hours a week at her day job."

That is not my problem!! Especially since the home is vacant, why wouldn't you provide showing instructions to your own broker? Why wouldn't you return a call? OK- you may not answer your phone while you are working but why would you not return a call for a showing?

Is this your professional practice? If we were to do business together and co-broke a deal would we have the same problems in regards to inspections and presenting an offer?

We all need to earn money, however if you can not provide the proper time to provide the service your sellers are requiring or expecting then you should say good-bye!

 

9 Comments on If you don't have the time, then say good-bye-poor listing agent practice.

You are more patient than I am. When the instructions state "Call Listing Agent for Showings" my second call will be two or three hours after the first and then, if no return call, I will call the Office well before the close of business.

If an agent cannot service the listing they should colist or hand it off to someone that can and be happy with a referral.

11/16/2007 11:25 AM by Court Peterson (GMAC Real Estate Northwest)


Oh yes, Maureen - I'm with Court.  I have no patience for part-timers ignoring good business practices.

11/16/2007 11:54 AM by Joan Snodgrass Tri-Lakes Realtors, Shell Knob, MO (Tri- Lakes REALTORS)


 Maureen,

Part time agents just cannot service their clients as effectively especially now when they need it most.

Maureen, lets get you to 100k points fast!

11/17/2007 06:15 PM by Lori Lincoln~Taunton, MA Real Estate Assonet MA, Rehoboth, Dighton, Swansea (Keller Williams Realty)


Maureen, I am so glad we have Centralized Showing in our area to bypass needing to do anything with the listing agent. It is so efficient. Why the other agent couldn't cooperate with you or "delegate" is beyond me. I guess they have enough money in the bank and real estate is just a hobby to them. They do a disservice to all hard working REALTORs like yourself.

11/18/2007 10:34 AM by Gary Woltal - REALTORĀ® Dallas Ft. Worth (Keller Williams Realty)


You are very correct; all of you-

I myself when I first started, was working another job along with selling real estate. BUT I never let my clients want or need for anything and I always responded timely to other agents for showings. I used to have it right on my voice mail that I returned calls between 1-2pm and at 7pm. It was easier for me to control the phone calls yet the agents always knew when to expect a return call.

11/18/2007 02:44 PM by MAUREEN STACCATO Associate Partner Massachusetts (KELLER WILLIAMS OF PIONEER VALLEY)


Very aggrevating.  What is the purpose of having to call the showing agent directly (especially on a vacant property)?   99% of the showing I set up, I call the main office and the LB combo is on file.  I verify my identity and schedule the showing. 

I was hoping to here from more LA's about the "call for Showing" practice. 

11/18/2007 02:55 PM by Chad Baird (Re/Max Spirit)


Maureen - as a sellers agent we use an appointment service to schedule showings. Nothing is worse than having a sellers home help hostage by the listing agents schedule. if one must take a listing where the seller insists on an accompanied showing then i have the sellers accept that if I can not be at the showing then someone else from my office will be there.

11/18/2007 08:19 PM by Judy Tuscano, NH Real Estate Professional (Prudential Verani Realty)


I was once a part time agent, but know one new it! I took a job that I could answer the phone at any time and I could leave for showings at anytime. This agent is doing a job for her clients that is less than professional and should drop the listing.

Not only that, if you can't take calls, never every put in the listing to call the listing agent before showings! Especially if it is a vacant home, there should be instructions to just show the home.

11/21/2007 12:11 AM by Todd Clark (Realtor), GRI (Washington Co, Beaverton, Oregon) (Kastings & Associates, Oregon)


Todd- I also was a part time agent at one time but no one knew with me either. I had my calls controlled so I could return calls and they would know when to expect them. I also NEVER made a buyer's agent wait for a return call. They would get conformation by the end of the business day.

The home being vacant is what blew my mind- I can see if the home was still occupied, that would make more sense but not to have instructions on a vacant home at your office? Hmmm

11/21/2007 08:19 AM by MAUREEN STACCATO Associate Partner Massachusetts (KELLER WILLIAMS OF PIONEER VALLEY)


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Real Estate Agent: MAUREEN STACCATO Associate Partner Massachusetts (KELLER WILLIAMS OF PIONEER VALLEY)
MAUREEN STACCATO Associate Partner Massachusetts
Springfield, MA
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KELLER WILLIAMS OF PIONEER VALLEY

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