I have a buyer that is from out of state. We have been talking by phone as well as email
to set appointments for her one and only day off. She is ready to go and wants to find the perfect home. I made all the calls to set the showings and I had all but one agent that I was able to reach. Showing instructions stated to call the listing agent.
I tried to reach her for 2 days. I left her messages because it always went right to her voice mail. Finally I got fed up and called the listing broker's office. I told the coordinator I was calling to set the appointment and that I had tried to reach the listing agent for 2 days.
She put me on hold and then came back to inform me that there were no showing instructions. The home is VACANT. They did not have the lock combo so they could not assist me. What really ticked me off was what I was told at that point-
" I am so sorry. She doesn't answer her phone unless she knows it's the office, because she has a full time job. She works very hard and puts in over 70 hours a week at her day job."
That is not my problem!! Especially since the home is vacant, why wouldn't you provide showing instructions to your own broker? Why wouldn't you return a call? OK- you may not answer your phone while you are working but why would you not return a call for a showing?
Is this your professional practice? If we were to do business together and co-broke a deal would we have the same problems in regards to inspections and presenting an offer?
We all need to earn money, however if you can not provide the proper time to provide the service your sellers are requiring or expecting then you should say good-bye!
You are more patient than I am. When the instructions state "Call Listing Agent for Showings" my second call will be two or three hours after the first and then, if no return call, I will call the Office well before the close of business.
If an agent cannot service the listing they should colist or hand it off to someone that can and be happy with a referral.