... but, how we respond to them is what really matters.
I was out with some clients yesterday morning, and in my notes I had transposed a show anytime house with an appointment only home. Absolutely, my fault, and it could have made the owners particularly mad had they been home.
I discovered this mistake when the listing agent called me while we were still in the house. Rightfully so, she was mad and wondered why we were there with no appointment. I am just as protective of my appointment only homes, and understood the impetus of the call. But, did I mention that she was MAD.
Two mistakes were made here. Mine, which was a completely boneheaded one, and hers, which could have alienated both me and my clients from purchasing the home. Notice that I said could have. I apologized immediately, and did not say what was going through my head, and we left the property. About an hour later, the listing agent called me back and apologized to me for being short. Cooler heads can prevail if we a smart enough to let them.
The end result, is that my clients are considering and offer on the home. If so, the listing agent and I are on the right feet, rather than the wrong one as we start to process. Had either of us held too tightly to our egos, the interaction would most certainly have been adversarial at best.
Bottom line, mistakes happen. It is important for me to remember that because you never what twists the road is going to make.
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